Arlene Jahn Email & Phone Number

Menomonee Falls, Wisconsin, United States

Coordination of activities for the Engineering team on new development projects. Gather and organize components needed for prototype builds. Communication with suppliers to acquire build components as needed.Create process improvements for daily activities that are shared by several departments.

Midwest

Lead demo of current technology to create a baseline and gather client requirements. Lead design workshops. Translate client business processes and requirements into process flow documentation, solution design to support clients desired to-be state. Work in tandem with other workstreams - including Finance, Integrations, reporting, along with others to ensure design decisions are aligned.Manage all aspects of the technology set-up from base configuration to the client designed system. Fully tests all required features, functions and workflow to support deliverables. Manage set up of user acceptance testing including staging data. Ensure that all issues raised during testing are coordinated and resolved.

Lead all aspects of IT business needs, including identifying training opportunities, system business process gaps, system performance concerns and system enhancement needs. Serve as liaison between business area teams and IT department, communicating business needs and coordinating planner resource needs for design, testing and implementation support. Provide IT support, including software/PC maintenance and troubleshooting. Assist with new personnel hiring, including training and onboarding. Liaise with third-parties, securing competitive rates and high-caliber technical staff. Key Achievements:- Increased manager community’s self-sufficiency in tool usage by developing training materials.- Implemented 25 new features into VMS tool. Improved resource list efficiency by 50%, performing data cleanup.

Managed, designed and executed test phases manually; and collaborated with cross-functional teams, including Development Team and stakeholders. Created and maintained test strategies, test plans as well as test scripts, ensuring end products aligned with project requirements and customer specifications. Executed exploratory tests, ensuring product integrity and quality; prioritized, planned and coordinated testing activities. Performed regression testing, following bug resolution; and provided support to Project Lead/Manager and User Acceptance Team. Key Achievements:- Slashed hot fix releases test time by two days, collaborating with developers to create improvised testing process.- Spearheaded and created test cases for major application release, delivering and launching application with only two low incidents during testing. Tested monthly hot fixes, ensuring installation with zero or minimal defects.

Supervised an 8-member team, overseeing all facets of PC hardware and software installation and upgrading. Supported all aspects of troubleshooting desktop, hardware and software-related issues; and maintained IT-related policies and procedures. Collaborated with cross-functional teams, including server, network users, area managers, software vendors and IT applications.

Computer Information Systems, Computer Operations

High School Diploma, Business/Commerce, General

Forensics