Currently leading a team of administrative staff in the Education Division, fostering a positive and collaborative work environment.Implementing and enforcing operational policies and procedures, ensuring strict adherence by the team.Collaborating with the marketing team to promote training programs using Google Business, contributing to increased program visibility.Currently administering the Learning Management System (LMS), overseeing data analysis, user privileges, creation of tables, forms, reports, and all exported data.Coordinating internal communications within the Education Division team, facilitating clear understanding of issues and effective solutions.Reviewing and approving expense reports related to the Education Division, ensuring compliance with budgetary guidelines.Tracking fixed assets and effectively communicating equipment movements to the accounting team.Serving as a Champion for new hires, guiding them through the onboarding process.Recruiting, hiring, and training new staff for the Education Division.Managing and maintaining the accuracy of the training schedule at all times.Collaborating with senior management to set up new training facilities, develop customer contracts, and establish internal policies.

Maintaining training schedule in Airtable database.Liaison for the TN Cares grant program and our division.Conducted sales calls and registered students for classes. Created instructional guides with visual aids to all job duties.AR/AP for EDU divisionAdministrative tasks and working closely with instructional team.

Developed creative design for marketing campaigns and conferences, including print materials, brochures, t-shirts, postcards, flyers, swag, signage, banners and more.Organized and maintained assets library of video, images, logos, and clipart.Layout and design of national magazine (three issues per year) and 60-80 page conference programs several times per year.Coordinated, created and scheduled content, designs and periodic updates to companywebsite and social media.Assemble videos for social media, advertising and informational purposes.Assisted with management of administrative aspects of conference planning, including member applications,web content, fee collecting at conferences, conference registration, and event promotions.Utilizes Adobe Photoshop, Adobe Illustrator, Adobe Acrobat, Canva.com, and MS Office Suite on daily basis. Prepares branded and themed conference slides using PowerPoint.Saved company over $20k - 35K per year by moving major design projects in-house and publishing magazines virtually instead of print.Produces digital web solutions using WordPress and designing custom page layouts, email templates, web banners.and other graphical elements. Provides user-centered design expertise from concept to delivery.Prepares and assists in preparation and management of several regional APCA conferences, leadership institutes and the national APCA conference which take place in several major US cities

Prepared all marketing materials and promotional advertising services.Designed custom art for individual clients to their specifications and ensure client approval and delivery. Oversaw all daily office functions ensuring the organization and staff have a satisfying work environment.Curated online retail store including maintaining products listings, photos, descriptions and coupons.Serves as the first point of contact to answer, screen and transfer incoming calls as well as office visitors.Vendor management which includes ordering equipment and supplies, managing and monitoring service levels, invoice reconciliation and addressing unsatisfactory vendor services.Maintained office files and records as well as develop and update company database.(Note: Formerly LouAngela’s Baskets & Gifts)

Successfully designed and developed complex property management database using MS Access and integrating with SharePoint to provide organization with means of tracking real estate assets, sales, tour conversions and employee records. Accomplished approximately 45% increase in data reliability and system efficiency compared to old system that was in place. Collaborate with upper management marketing and executive real estate sales personnel on various WindRiver Properties, LLC promotional activities and event planning. Graphic design of company collateral, in-house marketing materials, maps, menus and wine lists for their five-star restaurant - Citico's Restaurant - using Adobe InDesign, Photoshop and MS Publisher, resulting in saving company approximately $10K plus in marketing revenue.Prepared listing materials and tracked real estate sales using various charts and metrics for CEO allowing for informed business decisions. Coordinated real estate property and home showings by registering potential buyers for Discovery Tours with 10% conversion rate from phone sales to property tours. Provided administrative support for several senior management staff including research projects, sales reports, diagrams, photography, compiling financial data and creating processes and procedures. Utilized Lasso CRM (Customer Relationship Management) software to manage customer relations on a daily basis, extract reports and track communication history.Assisted company controller by processing accounts payable (A/P) and expense reporting, including coding invoices to correct general ledger codes and reconciliation of invoice batches. Actively participated in regional and national trade-shows and events to obtain successfully obtain leads for prospective clients. Assisted with detailed sales presentation at private events and with event management.

Developed and designed comprehensive property management database to assist company in tracking maintenance, quality control measures, housekeeping, rental property information and owner and employee records. Accomplished approximately 55% increase in data reliability and process efficiency. Created comprehensive reports and charts from online reservation software by using Report Writer 2.0 using SQLite, resulting in savings of $5-$7K in report design fees.Scheduled and planned maintenance work requests, inspections and cleaning services of over 200 cabin rentals utilizing two (2) in-house maintenance technicians, eight (8) quality control personnel, and numerous outside vendors. Provided exceptional customer service and follow-up for guests and owners on a daily basis.Processed and coded vendor, quality control and maintenance invoices and labor records for the accounting department.

Conducted creative home shows to display and present newest home decor merchandise. Increased sales 20%-40% by working closely with hostesses and encouraging their show success.Recruited sales consultants and trained sales team nationwide using social media and Skype. Accepted payment, ordered, packaged and distributed merchandise to hostess.

Efficiently managed a broad scope of marketing, internet, and research for large scale events and entertainment activities; assisted the marketing manager with management of $2.5 million budget.Developed and implemented streamlined administrative procedures resulting in reduced process redundancies and task efficiencies; condensed and compiled the entertainment and marketing budgets, created advertising tracking/rate sheets, manager action files, and streamlined purchasing process.Created original content for the company website, pioneered a social marketing program utilizing Facebook, YouTube, and Twitter, and designed a customer-tracking database utilized by sales personnel.Increased access to and efficiency of the network library through compilation and organization of all corporate graphic assets.Planned and executed numerous events, maintained and coordinated schedules, created QuickTime movies for job fairs, and organized charitable functions.

Successfully implemented Maintenance Connection (CMMS) software program by researching multiple CMMS platforms and comparing features, modules, pricing, effectiveness and performance; formed CMMS implementation teams for scheduling, inventory, purchasing and implementation; collected data and created data sources to import information into database; configured maintenance job plans; developed policies and procedures; managed data entry; assigned roles and responsibilities; tested CMMS system prior to going live for functionality and accuracy; trained employees of the Public Building Authority, Knox County Government and Knox City Government on operation of CMMS system. Maintained, utilized and served as system administrator for the database. Accurately tracked and managed more than 20 capital and 200 small projects daily; created and utilized MS Access databases to assist in evaluating project maintenance and engineering.Effectively coordinated a team of 30 maintenance technicians and grounds crew accountable for 1.6 million sq.ft. of facilities, 23 acres of public parks, and 5,600 downtown parking spaces.Designed and edited facility/warehouse floor plans using AutoCAD and MS Visio; created a variety of software and associated training for CMMS to comprehensively manage several large inventory warehouses.Conducted interviews and hired support personnel; assisted the Engineering Director with annual evaluations.Fast-track promotion from Administrative Assistant to Maintenance/Support Service Coordinator in 2006.

Lead the in the implementation Maximo Computerized Maintenance Management System (CMMS); developed teams for inventory, Preventive Maintenance (PM) and CMMS Implementation. Involved all maintenance personnel in inventory cycle-counting process to promote accountability. Created a new work order tracking system resulting in a 58% decrease in unplanned downtime; utilized Maximo to benchmark and track results of Total Productive Maintenance (TPM) program.Increased inventory accuracy from 50% to 95% in two years through the development and developing a new inventory tracking system using bar-coding, organizational methods and cycle counting system.Created and implemented “Visual Workplace” project for maintenance and production floor employees. This included visual CNC machine gauge charts, photographs, diagrams, log books, training materials and color- coding work processes.Comprehensive coordination and management of a team of seven (7)technicians on maintenance staff.Trained maintenance and production staff on CMMS operation and developed processes and procedures for work order scheduling, work planning, PM program, and inventory tracking. Assisted the supervisor with employee evaluations, time tracking, safety training meetings and budget plans.Developed and assisted in implementing the Total Productive Maintenance (TPM) for technicians. Oversaw creation of job plans, cost analysis, maintenance metrics and timelines.