Arlen Gilbert Email and Phone Number
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Product leader with 20+ years of experience driving product strategy, designing engaging user experiences, and leading high-performing teams in the automotive software space. I’ve delivered innovative solutions for transportation/mobility, two-way messaging, mobile payments, service scheduling, F&I tools, vehicle desking, and more. Passionate about creating intuitive products that enhance efficiency and enjoyment, I thrive as a hands-on leader in fast-paced, startup-like environments.My career spans startups to large-scale enterprises, where I’ve led complex integrations and delivered disruptive products. At JM Family Enterprises, I developed SAAS-based F&I sales tools, dealership solutions, and even helped build JMsolutions, a software startup within the company. My expertise extends across dealerships and OEMs, focusing on tools that boost service experiences and drive revenue.Currently, I lead the end-to-end service solution suite at Solera/RedCap, emphasizing mobility and innovation. I’m driven by a passion for the automotive industry and the privilege of collaborating with exceptional teams to deliver impactful solutions.
Redcap Technologies, A Solera Company
View- Website:
- servicesuite.solera.com
- Employees:
- 49
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Redcap Technologies, A Solera CompanyFort Lauderdale, Fl
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Senior Director Of Product ManagementRedcap Technologies, A Solera Company May 2017 - PresentWestlake, Texas, UsLead strategy, design, delivery, and care of multiple products in retail automotive including a transportation platform, customer two-way messaging system, a mobile payment system, a remote loaner contracting process, and a service appointment scheduler with check-in and authorization workflows. Develop and continuously improve our requirements, development, and QA/release processes while maintaining a high-velocity startup culture. Collaborate with every role in our company to provide support, develop new features, and help ensure the success of our customers and products. -
Director Of Product ManagementConcentrix Oct 2014 - Mar 2017Newark, California, UsResponsible for the vision, strategy and productization of marketing automation and other platforms used by automotive manufacturers and retail dealerships across North America. Collaborate on the budgeting process for capital investments in the platforms. Serve as gatekeeper and manage the overall Capex budget and routinely meet with executive management on current and future efforts. Identify and drive new business opportunities and develop/manage vendor relationships. Oversee and develop the product team responsible for implementation of new client programs and development of new products/features. -
Product ManagerDealermine Crm Nov 2012 - Apr 2014Saint John, New Brunswick, CaDesigned, led, and piloted the first release of an appointment scheduler for service advisors. Redesigned existing CRM and scheduling functionality and added enhancements including equity mining and declined service tracking. Led the creation and management of the product road map for all products. Led initiatives to help mature and improve use of Jira and our Agile process. -
Lead Business AnalystJm Family Enterprises Jan 2009 - Nov 2012Deerfield Beach, Florida, UsSoutheast Toyota Distributors PMO - Led technical aspects of marketing projects involving integration of Facebook and Twitter, SEO/SEM, advertising campaigns, mobile website development, partner integration and agency management. Identified opportunities, developed the business case, and led the vision of the enterprise portal strategy. Developed and managed user experience and update process for over 100 applications and reports and thousands of assets in the Dealer Portal. Helped improve service marketing by advising on customer retention initiatives and helping define BI measurements. -
Product ManagerJm Family Enterprises Sep 2005 - Jan 2009Deerfield Beach, Florida, UsJMsolutions - Led design, development, and roll out of a new F&I menu sales application and rollout of a new reporting platform, each involving over a thousand dealerships. Designed and delivered a new sales desking tool. Created and implemented product design and UI standards for JM Solutions’ products. Defined and managed the feature and bug management process for several applications. Fixed and managed the P&L to accurately reflect the true product costs and performance. Organized and trained support and installation teams to reduce support calls and improve customer satisfaction. Repaired damaged partner relationships and led the completion of a massive issue/enhancement backlog.
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Business AnalystJm Family Enterprises Jul 2000 - Sep 2005Deerfield Beach, Florida, UsJM&A PMO - Managed support, enhancements, and road map of F&I menu selling application. Designed and implemented streamlined online travel registration process. Repaired damaged customer relationships and maintained high levels of customer satisfaction. Designed user experience and facilitated rollout of first web-based F&I menu selling application. Designed, developed, and rolled out a custom company content management system/intranet. Participated in design and implementation of the Associate and Dealer Portals.
Arlen Gilbert Skills
Arlen Gilbert Education Details
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Florida Atlantic UniversityFinance -
University Of Central FloridaInstructional Technology/Design
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University Of Central FloridaPolitical Science
Frequently Asked Questions about Arlen Gilbert
What company does Arlen Gilbert work for?
Arlen Gilbert works for Redcap Technologies, A Solera Company
What is Arlen Gilbert's role at the current company?
Arlen Gilbert's current role is Product Management | Startups | User Experience | Automotive | Transportation | Mobility | PMP, PMC-II | Endless Curiosity.
What is Arlen Gilbert's email address?
Arlen Gilbert's email address is ar****@****ing.com
What is Arlen Gilbert's direct phone number?
Arlen Gilbert's direct phone number is +124855*****
What schools did Arlen Gilbert attend?
Arlen Gilbert attended Florida Atlantic University, University Of Central Florida, University Of Central Florida.
What skills is Arlen Gilbert known for?
Arlen Gilbert has skills like Product Management, Management, Enterprise Software, Leadership, Process Improvement, Start Ups, Software Development, Strategy, Project Management, Retail Automotive, Automotive, Business Strategy.
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