Operations & Financial Management: Property Inspections: Conducted regular inspections to ensure properties are well-maintained and complied with regulations. Maintenance Oversight: Supervised maintenance activities to ensure prompt resolution of issues and adherence to budgets. Resident Relations: Handled escalated resident and board of director issues. Budgeting: Developed and managed property budgets, ensuring financial goals are met. Expense Control: Monitored expenses across properties to optimize costs. P&L Management: Proficiency in managing profit and loss statements, financial reports, and investment analysis.Staff Supervision and Development: Team Leadership: Managed property managers and staff within Broward County, providing guidance and support. Training: Conducted training programs to enhance staff skills and ensure compliance with company policies and procedures. Performance Management: Evaluated employee performance and addressed any performance issues.Risk Management, Compliance, Communication: Legal Compliance: Ensured properties comply with local, state, and federal regulations and handled legal matters as they arise. Risk Assessment: Identified potential risks and implemented strategies to mitigate them. Communication: Acted as a liaison between property management teams, corporate headquarters, and property owners.

Board of Directors & Association Support: Assist the board in setting and implementing community policies. Prepare materials and reports for board meetings. Record meeting notes and compile board meeting minutes. Serve as a point of contact between residents and the board. Communicate community updates, and information. Manage newsletters, websites, or other communication channels. Plan and coordinate community events or meetings. Facilitate annual meetings and elections.Community Regulations & Architectural Control: Enforce community rules and regulations. Address violations and work with residents to achieve compliance. Issue warnings and notices as necessary. Review and approve architectural modification requests. Ensure compliance with association CC&R guidelines.Financial Management: Manage the HOA budget and review financial reports for board. Collect and track homeowner association fees. Cooperate with financial audits and reporting.Vendor Management: Review contracts with service providers and vendors. Obtain proposals for services and coordinate with contractors. Ensure vendors comply with terms and standards.Common Area Maintenance: Supervise maintenance of common areas, amenities, and landscaping. Coordinate landscaping, cleaning, and repairs.

Standard Operating Collection & Screening Procedures: Created standard operating procedures to maintain, compile, and prepare comprehensive collection, attorney legal status reports and screening for communities. Developed and implemented repayment plans to facilitate debt resolution. Edited and created association application documents based on association requirements.Property Management Assistance: Assisted property managers with Estoppels & Questionnaires, Accounts Receivables, Delinquencies, Legal, and Sales & Leasing approval processes for 70 properties. Provided timely financials and information to owners, title companies, attorneys, and lenders. Processed refunding cancellations to ensure accurate financial transactions.Collections & Legal Compliance: Identified overdue payments, sent letters, and reported legal collection activity to 10 managers. Tracked attorney demand, lien, and foreclosure letters to ensure proactive and timely action. Verified and posted attorney delinquency checks in the company’s management system. Updated new owner information and reconciled title checks & deeds into the management system.

Confer with customers via telephone or in person in order to answer questions, handle and resolve issues on billing, coverage and guidelines requirements .Service clientele policies on 20 plus insurance carrier websites.Maintain and update retention clientele list to ensure timely payment, client sustainability and avoidance of cancellations. Verify, update, maintain over 3,000 clientele contact information in contact management system.Obtain proof of repairs for clients about maintenance issues due to claims.Compose letters, notifications, invoices and endorsements for clients to process insurance changes and payments.Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments in client management data base.Schedule and coordinate inspections for clients to comply with insurance guidelines. Resolve and follow up on insurance carrier request.Review insurance policy terms in order to determine discounts. Promote and foster a positive relationship with clients in order to retain and solicit business referrals.

Implemented, managed, and trained customer service agents on all DHL service functions, policies and procedures.Communicated and adhered to new company standards and policies.Responded to escalated customer service issues and inquiries to ensure an effective and timely resolution.Ensured that all Key Performance Indicators (KPIs) exceeded expectations.Managed CS department budget and controlled expenses.Generated and reviewed Employee Performance Five Core Competencies for direction and goal achievement.Processed customer claims, initiate billing adjustments, arrange product substitutions, and returns.Investigated, processed and negotiated customer claims, billing disputes and returns.Monitored and improved the quality of service and office efficiencies consistently.Supervised scheduling, attendance and maintained personnel records.

Proactively anticipated customer issues and resolved any concerns promptly and efficiently.Researched key companies and identified decision makers to schedule appointments in order to market company services and generate new customer base.Maintained and updated existing clientele accounts on company's software.Documented incident reports required to meet ISO 9001 standards.Scheduled and coordinate appointments to secure same day express courier service.Assisted in the preparation and coordination of bid proposals to generate new accounts.Generated and mailed notices and marketing materials to attract new business.Prepared and maintained invoices to bill client for services.

Provided administrative support to attorney – answering phones, emails, and correspondence.Received and reviewed sale contracts.Researched and resolved title issues.Prepared all parties settlement statements and mortgage documents for closing.Scheduled and coordinated closings.Deposited, documented and released seller and buyer’s proceeds, taxes, assessments, maintenance and realtor checks utilizing QuickBooks accounting software.Recorded transfer of title legal documents.

Conducted office duties - answering phone calls, responding to emails, filing, and distributing mail. Data entered new title orders for title processing. Obtained, compiled and cleared title issues.Prepared closing packages - settlement statements, affidavits, lender loan documents.Reviewed closing documents for signatures, dates, and notary signature and stamps.Organized and arranged documents, checks for post-closing department.