Arletta Powell Email & Phone Number

Richmond, VA, US

Provide exceptional and professional customer service to our clients.Log all client contacts - calls, emails, web forms, chat sessions, or voicemails - into the appropriate service management tool.Troubleshoot, diagnose, and resolve application issues following standard operating procedures and using knowledge support tools.Initiate and facilitate the.

Provided exceptional customer and technical support on the phone or via messages through our website, chat, and/or e-mail.Explained device capabilities and other product offerings, engaged with the customer to understand their technology, and sold protection/tech support solutions.Sold In-Home warranty service and other products to customers on each call.

Interacted with customers via phone, email, online chat, or social media to resolve their questions or concerns.Maintained and updated customer information, as necessary.Calmly attempted to resolve and de-escalate any issues.Escalated calls to supervisor when necessary and appropriateResponded to requests for assistance and/or processing of credit card.

Richmond, Virginia, United States

Sorted specimens, bar-coding, and checked documentation. Accessed and processed specimen tubes and other samples received for in-house testing and referencelaboratories. Validated and compared all information via computer, i.e., patient demographics and billing information onrequisition forms. Reported any inconsistencies in identification to.

North Chesterfield, VA

Minimized infection risk by regularly cleaning and disinfecting work areas and equipment.Sorted specimens according to priority and difficulty of procedures and recorded all processes in pathology log. Entered and tracked results of analyses and generated reports for clinical personnel.Entered data accurately on computer, including demographics, grossing.

Richmond, Virginia, United States

Minimized infection risk by regularly cleaning and disinfecting work areas and equipment.Sorted specimens according to priority and difficulty of procedures and recorded all processes in pathology log. Entered and tracked results of analyses and generated reports for clinical personnel.Entered data accurately on computer, including demographics, grossing.

Richmond, Virginia, United States

Collaborated with team members to complete orders.Supported great dining and meal experiences for guests.Checked completed orders for accuracy and bagged meals for easy carrying.Wiped counters and sanitized equipment to maintain clean food prep and dining areas. Distributed food to wait staff quickly during busy peak periods to drive customer satisfaction..

Richmond, Virginia, United States

Managed administrative logistics of events planning, including contract signing, fee collection, event booking and event promotions.Evaluated existing plans, processes and events planning services to identify opportunities for improvement. Interviewed clients to understand event scopes of work, establish budgets and determine timelines for venue selection.

High School Diploma, General Studies

Computer Science

Stem

Activities and Societies: I was enrolled in the Science, Technology, Engineering and Mathmatics Program.