• Cultivated and maintain positive relationships with educators and administrators at schools using Math Shelf’s PreK & Kindergarten math learning platform.• Proactively identify and address customer needs, exceeding satisfaction targets by consistently resolving inquiries and concerns within a 24-hour timeframe.• Deliver engaging product training & data reporting sessions to ensure educators and administrators maximize the program’s benefits for their students.• Analyze customer usage data to identify areas for user experience optimization and program effectiveness.• Utilize & award state-funded grants to identify and cultivate leads in low-income school districts seeking to improve early math education.• Utilize strong communication skills to resolve customer queries regarding math platform functionality, achieving a 100% resolution rate.

• Provided exceptional customer support via phone, email, and chat to RecruitKick users. • Troubleshooted customer issues related to the RecruitKick platform, ensuring timely resolution. • Onboarded new customers by providing product training and answering questions. • Analyzed customer feedback to identify areas for improvement within the customer support function.

• Assisted in the development and implementation of individualized educational plans for students.• Collaborated with teachers to ensure a positive and engaging learning environment.• Provided one-on-one coaching to students, fostering academic growth and improved understanding

• Resolved customer inquiries regarding cellular service plans, mobile data usage, and billing issues via phone calls, emails, or chat. • Achieved a 90% first contact resolution rate, improving customer satisfaction by 10% according to internal surveys.

-Welcomed and seated guests with a warm and professional demeanor, ensuring a smooth and positive dining experience from the start.-Led a team of hosts to ensure efficient guest reception, seating, and wait list management, creating a seamless and welcoming dining experience at Red Lobster.-Oversaw restaurant operations by maintaining seating charts, upholding cleanliness standards, and working closely with managers to create staff schedules. -Enhanced guest experience by promoting current specials and menu items, creating a welcoming atmosphere, and occasionally assisting servers during peak times. -Maintained a high standard of cleanliness and hygiene by following Red Lobster's safety and sanitation protocols.

-Led a team of front office associates to achieve a 95% guest satisfaction rate, ensuring efficient check-in/out processes and exceeded guest expectations in resolving inquiries and complaints.-Managed room assignments and ensured rooms were prepared for guest arrival.-Addressed guest inquiries and requests promptly and professionally, aiming to exceed expectations and resolve any issues.-Worked closely w/ management to ensure guest complaints were resolved in a professional & timely manner.-Provided information about hotel amenities, local attractions, and services.-Conducted tours for potential guests & future residents of luxury apartments.

• Led a team of 8 front desk associates, achieving a 98% guest satisfaction rating for check-in/check- out efficiency through optimized procedures (reduced average wait times by 15%).• Proactively resolved guest inquiries and complaints (90% resolved on first contact), ensuring a positive and memorable guest experience.• Implemented new cash handling protocols, resulting in a 5% decrease in cash discrepancies. Maintained meticulous hotel records for accurate financial reporting.• Proficient with OPERA Cloud PMS.• 2x Marriott Bill Tiefel Award winner for outstanding customer service.

-Consistently exceeded sales targets in the Juniors department, ranking among the top 5% of performers for sales achievement. -Successfully met & surpassed department goals for 3 consecutive quarters in average transaction value & conversion rate. -Delivered exceptional customer service, receiving consistent customer satisfaction ratings.-Maintained a deep understanding of Levi's product lines, including fits & styles, to effectively advise customers.-Visually merchandised the Levi's section to maximize brand impact and product discoverability.-Maintained a clean department & dressing area.-Worked closely with Loss Prevention to minimize theft.