Arlington Hoadley Email & Phone Number

Saint-Charles, Illinois, United States

Chicago, Illinois, United States

Experience with Windows server 2008/2012/2016, Exchange 2010/2013/2016, Office 365, Active Directory, Group Policy, Azure, & LAN/VLAN/WAN/VoIPSupported over 1000+ users ( both on-site and remotely ), working with both a ticketing and monitoring systems ( ConnectWise, LabTech, etc. )On-boarded new users PCs, system software, software applications, printers, servers, routers, switches, and firewallsVMware, ESXi and vSphere experience, including installation, maintenance, configuration and supportBackground of working ( on-site and remotely ) for multiple clients in multiple environments while ensuring customer satisfaction and documenting both support work completed and time ( SLA )Consulted with management to create projects such as, workstation builds and deployments, server & network equipment installations, ISP deployments, application installation and upgrades, business continuity and disaster recovery testingImplementation and support of Remote access: VPN & Terminal ServicesHands on migration experience with Office 365 and Microsoft ExchangeExperience of Storage solutions ( SAN/NAS )

Minooka, Illinois, United States

PC America softwareOver 1,000 inventory items per serviceComplete backup of database through LAN connectionFour to five terminals for each serviceCreate and implement new selling techniques with existing and new employeesRestructure and manage training schedule of new hires, created training guides, menus, quizzesOrganize security protocols for web-based advertising which lead to an overall increase of customer reviews by 90%Supervise the training of assistant manager to assist my daily dutiesOversee employee evaluations and implement disciplinary actions as neededMy duties include but not limited to hiring and terminating of staff, training, scheduling, guest relations, marketing, sales, security and implementation of company policyAdvised fellow management of new drive thru techniques, increased drive thru sales by 2% by quicker outputImplementation of new training strategies focusing guest relations and teamwork increase not only online reviews by 70% but gross sales by 2% in the first quarter.Daily guest acknowledgement of upbeat attitude and excellent serviceGeneral Management and Assistant management skills:Scheduling of employees (reducing labor by 3-5%)Hiring, training, disciplinary actions, and termination (improving productivity through proper training to improve sales by 3% in the first 30 days of employment)Product control (reduced wasted product by 6% , proper ordering, inventory clerk )Website administrator:Consulted with Google, Yelp, and Group on to increase online presence: website hits increased 29% over last fiscal yearWebsite redesign along with product photos

Joliet, Illinois, United States

Made excellent relations with guests which lead to more frequent positive reviews, repeat business, and improved salesServing position providing fine dining experiences with exquisite dishes each one prepared by a culinary arts student at Joliet Junior College.During my tenure at the Renaissances Center, guest counts have increased by 13%, allowing students to receive more guest reviews and feedback which have helped improve their culinary skills.

Shorewood, Illinois, United States

After 9 months promoted to Head in-store TechnicianConduct computer intake, diagnostic enquiry, install of any hardware or software, virus removal, speaking with customers about discovered problems, and up-selling tech workOrganization of all PC’s, Staples’s tech documents (paper & electronic), customer’s software, updating diagnostic statusAwarded employee of the month