Arlon Moncada Email & Phone Number

Acts as point of contact for internal escalations and provides expert advice and guidance to resolve complex issues within the support teamTakes over complex issues and explores issues extensively to gain a comprehensive understandingAnswers, triages, and resolves internal, client, and guest issues across all communication channelsMaintains clear documentation of actions to resolve ticketsUtilizes communication channels and escalation paths to involve necessary team members and… Show more Acts as point of contact for internal escalations and provides expert advice and guidance to resolve complex issues within the support teamTakes over complex issues and explores issues extensively to gain a comprehensive understandingAnswers, triages, and resolves internal, client, and guest issues across all communication channelsMaintains clear documentation of actions to resolve ticketsUtilizes communication channels and escalation paths to involve necessary team members and account contactsAlways strives for high customer satisfaction levelsConsistently takes accountability for client issues and ensures their prompt resolution.Possesses a comprehensive understanding of products, platforms, features, functionalities, integrations and tools to facilitate effective troubleshooting processes.Possesses an understanding of what already exists in the company and leverages it to resolve issues or other output efficientlyFinds and implements suitable internal and external resources for guiding clients into resolving issuesDemonstrates adeptness in resolving diverse beginner and intermediate-level problems or issuesReviews and counters disputed charges in the payment system Show less

Contributed to the expansion of Snappr by providing customer support on a global scale.Handled inquiries regarding the process of photo shoots and effectively addressed scheduling challengesCollaborated with photographers, partners, and end clients to address any issues or concerns related to photo shoots.Assumed responsibility for driving Snappr's growth to fruition.Spear-headed the support of Prints (printed versions of the clients' photos)Authored the SOP and Product… Show more Contributed to the expansion of Snappr by providing customer support on a global scale.Handled inquiries regarding the process of photo shoots and effectively addressed scheduling challengesCollaborated with photographers, partners, and end clients to address any issues or concerns related to photo shoots.Assumed responsibility for driving Snappr's growth to fruition.Spear-headed the support of Prints (printed versions of the clients' photos)Authored the SOP and Product Guide for handling issues related to PrintsEnsured efficient allocation of incoming open tickets to on-duty agents Show less

Makati, National Capital Region, Philippines

Provided support to lawyers and served as the main point of contact for clients, solicitors, real estate agents, and Australian Government bodiesEfficiently handled and oversaw Custodianship and Settlements for Off-the-Plan (OTP) property purchasesSuccessfully managed a workload of up to 40 active files and consistently completed 4-7 settlements each weekClosely collaborated with clients and vendors' solicitors to streamline the process of posting and receiving all necessary… Show more Provided support to lawyers and served as the main point of contact for clients, solicitors, real estate agents, and Australian Government bodiesEfficiently handled and oversaw Custodianship and Settlements for Off-the-Plan (OTP) property purchasesSuccessfully managed a workload of up to 40 active files and consistently completed 4-7 settlements each weekClosely collaborated with clients and vendors' solicitors to streamline the process of posting and receiving all necessary documentation, emphasizing the importance of submitting originals while also obtaining email copiesEnsured efficient record management by organizing files and tracking property activities with MS Excel and Google Sheets.Liaised with non-government entities such as mortgage companies, brokers, banks, lawyers, trustees, and mailing companies.Prepared Statement of Adjustments/Final Settlement Sheets for the entire transaction and uploaded them to PEXA (Property Exchange Australia)Assisted other File Managers by responding to their inquiries and addressing any concerns. Show less

Ncr - National Capital Region, Philippines

Sourced resumes of qualified candidates for specific job orders, using job boards, applicant tracking systems, company websites, etc.Conducted phone interviews to pre-screen candidates, verifying their qualifications, availability, and compensation requirements; documents these interviewsSet up interviews between candidates and hiring managersCommunicated with passive candidates, through phone calls, emails, and general relationship-buildingMade recommendations on additional… Show more Sourced resumes of qualified candidates for specific job orders, using job boards, applicant tracking systems, company websites, etc.Conducted phone interviews to pre-screen candidates, verifying their qualifications, availability, and compensation requirements; documents these interviewsSet up interviews between candidates and hiring managersCommunicated with passive candidates, through phone calls, emails, and general relationship-buildingMade recommendations on additional candidate pools and recruiting techniques, after evaluating market conditions Show less

Account: Comcast Self-Install Kit NationalAnswered inbound customer inquiries about products and company policies (e.g. billing and tech appointments)Scheduled tech appointments based on the available scheduleAssisted customers in activations of VOIP, HSD, and Cable servicesMentored new agents: S4X (QA Compliance), VOC (Voice of the Customer), AHT (Average Handling Time) and FCR (First Call Resolution)Created End of Day, End of Week, and End of Month Reports

Account: AT&T Uverse BlueAssisted customers with general customer service inquiriesAssisted in billing concerns including billing explanation, adjustments, payments, and payment arrangementsProvided minor technical supportHandled sales concerns for mobile phone, IPTV, VOIP and HSD services and features

Ncr - National Capital Region, Philippines

Account: Comcast Central Cable RepairAssisted customers with general customer service inquiries including repair and minor billing concernsScheduled technician appointmentsHandled sales concerns for Cable , VOIP and HSD services and features