Arlyne Pardo Email & Phone Number

Panama

Panamá, Panama

– Drive decision-making and strategy development through insightful stakeholder engagement.– Enhance productivity by comprehensive assessment, analysis, and reporting.– Responsible for team development, including hiring, training, and coaching.

Panamá, Panama

– Successfully met and exceeded client needs by providing innovative solutions and efficient schedule management.– Enhanced real-time analysts' performance, achieving KPIs and improving service delivery.

Panamá, Panama

– Managed forecasting and planning, leading to accurate invoicing and improved gross margin accuracy.– Developed insightful management reports for strategic decision-making.

– Improved reporting processes and efficiency, enhancing management decision-making.– Produced optimized schedules, ensuring resource alignment with service targets across multiple channels.

– Managed call volumes, maintaining high service level standards.– Collaborated in workforce management, reducing unplanned absences and improving schedule adherence.

Panamá, Panama

– Led a technical support team, effectively handling customer escalations and enhancing team performance under pressure.

Panamá, Panama

– Delivered high-quality network service monitoring and customer support, leading to improved service reliability.

– Provided expert assistance to customers, contributing to the attainment of key performance targets.

Panamá, Panama

– Processed information, formatted hard drives, and prepared equipment per employee requirements.– Updated a database of over a thousand pieces of peripheral equipment across Central American airports and offices, enhancing the operational efficiency of the Help Desk department.

Bachelor Of Business Administration - Bba, Business Administration And Management, General

Bachelor Of Engineering - Be, Computer Software Engineering

Activities and Societies: I participated in recycling projects for social awareness. My team presented a project to the Mayor of the City.