Arlyn Millares, Pace Email & Phone Number

Davie, Fl

Confidential Executive Assistant for the Town Administrator’s Office; performs work in direct support of the Town Administrator and Assistant Town Administrator. Manages assigned Administration department operations and work initiated in anticipation of needs or problems at the request of the Town Administrator, Assistant Town Administrator, Development Administrator and/or Mayor and Councilmembers. Considerable judgment and independent action in establishing and adapting work procedures to… Show more Confidential Executive Assistant for the Town Administrator’s Office; performs work in direct support of the Town Administrator and Assistant Town Administrator. Manages assigned Administration department operations and work initiated in anticipation of needs or problems at the request of the Town Administrator, Assistant Town Administrator, Development Administrator and/or Mayor and Councilmembers. Considerable judgment and independent action in establishing and adapting work procedures to new situations is required. Exercises of a high level of discretion, and the application of administrative and business management skills.* Serves as a liaison between the Town Administrator and Assistant Town Administrator and public officials and Department Directors. Communicates direction from Town Administrator and/or Assistant Town Administrator. Maintains cooperative working relations with all Town Departments, elected and appointed officials, the public and governmental agencies.* Collects, complies, prepares and disseminates confidential information used in EEOC Investigations for the Assistant Town Administrator/EEO Compliance Officer.* Receives and investigates/screens, routes and troubleshoots all incoming calls to the Town Administrator’s Office / Administration Department regarding citizen inquiries and/or complaints. Answers inquiries when able. Maintains system of tracking citizens’ compliments and/or complaints until resolved.* Arranges travel for Town Administrator and/or Assistant Town Administrator calculating cost, reimbursement and preparing narrative report of trip pursuant to purchasing procedures.* Coordinates meetings, conferences or workshops, locates appropriate space and handles the mechanics of major meetings – Management Retreats, District Community Forums; etc.* Serves as Secretary of the Strategic Planning Committee. Attends Committee Meetings; Assists in the development of the Town Strategic Plan and Annual Reports. Show less

Plantation, Fl

Responsibilities included customizing insurance programs covering a variety of risks and calculating premiums for individuals and businesses providing excellent service to all clients to generate repeat business and referrals. Obtained and processed claims as necessary (auto, life, homeowners, etc.) Managed all daily operations of an insurance agency with 1,800 households which included balancing the agency’s premium fund, acting as a liaison with vendors, overseeing staff and accounts, and… Show more Responsibilities included customizing insurance programs covering a variety of risks and calculating premiums for individuals and businesses providing excellent service to all clients to generate repeat business and referrals. Obtained and processed claims as necessary (auto, life, homeowners, etc.) Managed all daily operations of an insurance agency with 1,800 households which included balancing the agency’s premium fund, acting as a liaison with vendors, overseeing staff and accounts, and ordering supplies.* Interviewed existing and prospective clients to better understand their financial resources and needs, the physical condition of the person or property to be insured and existing coverage. * Assessed risk tolerance and investment/risk-management goals and educated clients on various insurance products to recommend solutions optimally suited to their needs.* Consistently met and frequently exceeded the financial objectives of represented clients. * Solely responsible for a 45% increase in Hispanic market share, building customer base from 6 households to 275 households.* Implemented a referral program for existing customers which boosted sales by 5% in 2009 and 2010.* Analyzed and implemented a revised procedure for processing new applications, which reduced processing time by 20%.* Trained new and existing employees on new products and agency procedures, which resulted in increased accuracy and efficiency.* Consistently increased new accounts by an average of 8% per year. Show less

Pembroke Pines, Fl

Responsible for the collection procedures on assigned credit accounts. Activities included administrative tasks, handling phone communications, developing reports for management review.* Made calls to clients/debtors to get additional information as well as inform them of arrears and penalties for unpaid balances and give recommendations on how to manage their accounts.* Monitored and kept a record of information about financial status of clients/debtors and status of collection… Show more Responsible for the collection procedures on assigned credit accounts. Activities included administrative tasks, handling phone communications, developing reports for management review.* Made calls to clients/debtors to get additional information as well as inform them of arrears and penalties for unpaid balances and give recommendations on how to manage their accounts.* Monitored and kept a record of information about financial status of clients/debtors and status of collection efforts.* Notified credit departments and turned over records to the legal department when clients/debtors failed to respond to collection attempts. Show less