With over 7 years of experience in SaaS customer success, I lead teams dedicated to delivering a world-class onboarding experience for all new customers across the globe at CYPHER LEARNING, a leading provider of AI-powered SaaS solutions for education and training.As a member of the Customer Success team, I also build and nurture CYPHER LEARNING's regional Ambassadors Program and Customer Advisory Boards (CABs), engaging with key stakeholders and influencers in the EdTech sector and establishing long-term relationships based on trust, value, and satisfaction.My passion for revolutionizing education through AI-driven SaaS solutions is complemented by my 15 years of expertise in digital transformation implementation for education and training, as well as my 20 years of university teaching and 8 years of marketing across various industries. I hold a Master of Technology Management (MTM) degree from the University of the Philippines, a Certificate in Teaching Program from De La Salle University, and two professional certifications: MEDDPICC Masterclass and Planhat Power User. I aspire to make a lasting impact and eager to connect with professionals sharing the same vision.