Concierge/ Hostess/ Cook Iii
The Ritz Carlton Hotel San Juan
Concierge-1999 to 2000.Improved customer experience by providing guests with extensive information regarding leisure and professional services. These included restaurants, tours, car rentals, and shopping among others. Established key relationships with main leisure and professional services providers. Member of the Ritz-Carlton Quality Advisory Team.Cook III- Main Kitchen- 1998 to 1999.Responsible for food preparation, quality maintenance, coordination and delivery of appetizers station, and training of new employees. Hostess\Reservations Coordinator-Vineyard Restaurant-1997 to 1998Managed 10 people team responsible for customer service, creation of floor plans, employee training, and coordination of food and wine tasting activities. Acquired basic wine and food pairing skills. Achieved high customer rating and loyalty, resulting in the designation as departmental trainer.