Managed construction solutions and software tools to achieve maximum productivitywith minimum wasted effort or expense. Business has changed, and so,the way you operate needs to as well. Rethink the way you do things. -Finish Management Enterprise Software Platform - Flexible StaffingSolutions - Business Support Services.Key Highlights: * Understanding the Client's needs and requirements.* Helping with placement with the right skills.* And follow up with clients on regular basis.* Sending the emails and voice mails to get hold with decision maker.* And make them understand our benefits and inform them how different we are from otherplacement firm.* Arrange the meeting with Placement specialist to understand more on open positions theyhave and align the right candidates.

- Conducted extensive cold calling campaigns to generate leads and qualify prospects via Salesforce.- Orchestrated targeted cold emailing campaigns, resulting in an increase in response rates and closure rates.- Helped the company achieve revenue target through strategic work on accounts and helped Account Executive get Closed Won Deals.- Collaborated closely with Account Executives to understand client needs and effectively communicate value propositions, leading to successful sales closures.- Successfully helped my company test and start their business in the US & Canadian Region by bringing in deals.- Conducting Pre-Discovery Calls to uncover relevant information and getting BANT done.- Provided crucial support in Salesforce & Outreach Hygiene, sales operations, including data analysis, pipeline management, and CRM maintenance, ensuring streamlined processes and optimal team performance.- Designed and implemented innovative strategies to optimize sales processes and enhance team productivity.- Obtained 164% Quota in 2023- Obtained 124% Quota in Q1 & Q2 2024- Obtained 110% Quota in Q1 & Q2 2021

An Escalations Supervisor is responsible for managing and resolving customer complaints and issues that have been escalated beyond the first level of customer support. Here are some typical job highlights for an Escalations Supervisor:1. **Issue Resolution:** - Handle and resolve complex customer complaints and escalations. - Ensure issues are addressed promptly and effectively.2. **Customer Interaction:** - Communicate with customers to understand their concerns. - Provide clear and concise information to customers regarding the resolution process.3. **Team Leadership:** - Supervise and support a team of customer service representatives. - Provide training and guidance to team members on handling escalations.4. **Process Improvement:** - Identify and analyze trends in customer complaints. - Recommend and implement improvements to prevent future issues.5. **Reporting and Analysis:** - Maintain records of escalations and resolutions. - Generate reports on escalation metrics and outcomes.6. **Collaboration:** - Work with other departments to resolve customer issues. - Coordinate with product, engineering, and operations teams to address underlying problems.7. **Policy Adherence:** - Ensure compliance with company policies and procedures. - Adhere to regulatory requirements and industry standards.8. **Customer Satisfaction:** - Aim to enhance customer satisfaction and loyalty. - Monitor customer feedback and satisfaction levels.9. **Conflict Management:** - Manage conflicts and difficult conversations with customers. - Employ negotiation and problem-solving skills to reach amicable solutions.10. **Technical Proficiency:** - Utilize customer service software and tools effectively. - Stay updated on product knowledge and company offerings.

A Customer Service Head for an Outbound and Inbound Australian B2B Telecom Process oversees both outbound and inbound customer service operations, ensuring high-quality service delivery to business clients. Here are some key highlights for this role:1. **Leadership and Management:** - Lead and manage a team of customer service representatives handling both inbound and outbound calls. - Set performance goals, monitor progress, and provide feedback and coaching to team members.2. **Strategy and Planning:** - Develop and implement customer service strategies to enhance client satisfaction and retention. - Plan and execute outbound campaigns to generate leads and drive sales.3. **Operational Oversight:** - Ensure smooth operation of inbound support, addressing client inquiries and issues efficiently. - Oversee outbound calling efforts, ensuring adherence to scripts and compliance with regulations.4. **Customer Relationship Management:** - Build and maintain strong relationships with key business clients. - Address and resolve escalated customer issues, ensuring a high level of client satisfaction.5. **Performance Monitoring:** - Track and analyze key performance metrics, such as call handling times, resolution rates, and sales conversion rates. - Use data-driven insights to identify areas for improvement and implement corrective actions.6. **Quality Assurance:** - Implement quality assurance processes to monitor and improve service quality. - Conduct regular training sessions to ensure team members are knowledgeable and skilled.7. **Collaboration:** - Work closely with sales, marketing, and product teams to align customer service efforts with business objectives. - Coordinate with technical support and other departments to resolve complex issues.

Account Management involves managing and nurturing relationships with clients to ensure their satisfaction and long-term loyalty. Here are some key highlights of the Account Management role:1. **Client Relationship Management:** - Build and maintain strong, long-lasting client relationships. - Act as the main point of contact for clients, addressing their needs and concerns.2. **Strategic Planning:** - Develop account strategies to meet client goals and objectives. - Identify opportunities for growth within existing accounts and develop plans to capitalize on them.3. **Client Retention and Satisfaction:** - Ensure high levels of client satisfaction and retention. - Conduct regular check-ins with clients to gauge satisfaction and address any issues.4. **Cross-Functional Collaboration:** - Work closely with internal teams such as sales, marketing, and product development to meet client needs. - Coordinate efforts across departments to ensure seamless service delivery.5. **Performance Monitoring and Reporting:** - Track and analyze account performance metrics. - Prepare and present regular reports to clients and senior management on account status and performance.6. **Problem Solving and Conflict Resolution:** - Address and resolve client issues and conflicts in a timely manner. - Employ problem-solving skills to find mutually beneficial solutions.7. **Sales and Upselling:** - Identify and pursue opportunities to upsell and cross-sell additional products or services to clients. - Develop proposals and negotiate contracts to secure additional business.8. **Onboarding and Training:** - Oversee the onboarding process for new clients, ensuring they are familiar with products and services. - Provide training and support to clients as needed.

Managing end-to-end hardcore Australian telecommunication sales involves overseeing the entire sales process, from lead generation to closing deals and after-sales service. Here are some key highlights for this role:1. **Lead Generation and Prospecting:** - Identify and generate new business opportunities through various channels (cold calling, networking, referrals, etc.). - Qualify leads to ensure they fit the target market and have the potential for conversion.2. **Sales Strategy Development:** - Develop and implement comprehensive sales strategies tailored to the Australian telecommunication market. - Set sales targets and create action plans to achieve them.3. **Client Needs Assessment:** - Conduct thorough needs assessments to understand client requirements. - Customize telecommunication solutions to meet the specific needs of each client.4. **Product Knowledge:** - Maintain in-depth knowledge of telecommunication products and services. - Stay updated on industry trends, new technologies, and competitor offerings.5. **Sales Presentations and Demonstrations:** - Prepare and deliver compelling sales presentations and product demonstrations. - Highlight the benefits and value proposition of telecommunication solutions.6. **Proposal and Contract Negotiation:** - Develop detailed sales proposals and quotes. - Negotiate terms and conditions to secure favorable contracts.7. **Closing Sales:** - Employ effective closing techniques to convert prospects into customers. - Ensure all necessary documentation is completed accurately and promptly.