Mohammad Arman Ali Email & Phone Number

Kuwait

- Receiving, counting, and recording entire branch cash i.e. local currency & foreign currency from customers & staff on behalf of a business.- Providing petty cash to all branch staff so they can initiate transactions as per customer requirements. - Handling treasury vault with the branch in charge and closing the same with BI.- Keeping records of entire branch foreign currency i.e. 29 currencies including local currency (KWD).- Guiding junior employees or newly joined staff about company policies and transactions.- Assisting the auditor in checking the entire currency inside the branch.- Informing the treasury department about the foreign currency requirement as per business and customer needs. - Accepting foreign currency from the treasury department, selling to the customer, and distributing to the staff for business.- Processing refunds with the help of the branch in charge if any refund is received from the customer service department with the help of OTP.- Responsible for training Cashiers monitoring their performance and reporting to the branch in charge.- Involve interacting with customers, providing a positive experience, and ensuring that the other cashiers are prepared to do the same.

Kuwait

- Ensuring all transactions payment amounts & records are accurate.- Resolve customer complaints, guide them, and provide relevant information.- Making transactions of remitter as per their requirement to their destination country.- Making amendments to transactions if any issue occurs as per remitter requirements. - Handling, Selling, and Purchasing foreign currency from customers as per compliance and company guidelines. - Money transfer through Telegraphic Transfer, SWIFT, Western Union, and also inward transactions.- Calculating entire local and foreign currency end of the day and submitting report to the head cashier- Maintains a safe and clean working environment by complying with procedures, rules, and regulations of an organization.- Contributes to team effort by accomplishing related results as needed.- Record keeping and filing of all types of documents.- Prepare and record all the daily transactions in the system.

New Delhi, Delhi, India

*Understand all organization’s products, services, procedures, and guidelines and communicate same to all team members for further update*Creating and submitting regular team performance reports using Microsoft excel to management and seek new ideas and strategies for improvement for the entire team*Ensure that clients are kept happy and satisfied at all times by providing prompt responses and solutions to their challenges at all times*Conduct regular review of all team member performance and organize training sessions for underperformers*Schedule and organize shift patterns for other team members to ensure that customers/patients are never left unattended*Monitor all calls of patients to ensure that SOP procedures and quality standards are strictly followed*Managing attendance, Team login hours, Leaves, and other important information.*Escalate and highlight any appropriate and serious concern to the senior managementCreating, managing new and follow-up appointments with doctors in the Urology Group of Southern California, USA*Use EMA to check daily work and priorities important follow-ups*Handled calls regarding Stone, Renal mass or tumor, Male infertility, Circumcision, Hypogonadism, Hydrocele, Cancer, and many other diseases*Handled escalated and emergency calls maintained and update the incoming and outbound call reports, and shared with management*Maintain strict patient and physician confidentiality as per HIPAA (Health Information Privacy) Act in the USA. Handled pharmacy calls regarding medical prescription inquiries*Informed management of operational issues impeding performance or patients satisfaction including but not limited to those impacting the patient, client, or the company*Maintain broad knowledge of appointments, doctors and diseases, and other important updates through management communications, meetings, client focus groups, and formal training.

Aihp Signature, 2Nd Floor, Plot No.418-419, Gurgaon, Gurgaon - 122015

*Use CRM to check daily work and priorities important tasks*Maintain, build and update calling/mailing databases*Manage large amounts of incoming calls/Emails using zendesk account*Identify and assess customers’ needs to achieve satisfaction*Handle customer complaints, provide appropriate solutions and alternatives within the time limits*Keep records of customer interactions, process customer accounts, and file documents*Follow communication procedures, guidelines, and policies (SOP)*Answered calls professionally providing complete information about bookings, services and obtains details about complaints

238, Phase Iv, Udyog Vihar, Sector 18, Gurugram, Haryana 122008

*Researching, diagnosing, troubleshooting, and identifying solutions to resolve system issues in an accurate and timely manner.*Properly escalate unresolved issues to the appropriate internal teams by following the SOP*Actively update, maintain and monitor all aspects of system issues*Complete detailed reports listing requests to technical assistance steps taken to resolve them, and the specific dates/individuals involved*Communicate and solve customers' problems via phone, email, live chat, and on remote access using LogmeinRescue.*Handling the billing, subscription, and payment issues of the customer.*Keeping the large numbers of records of the software license activation keys

Higher Secondary, Art/Art Studies, General

Bachelor Of Arts - Ba, Art/Art Studies, General, A

Madhyamic, All Subjects, 2Nd Div