I have experience as a Sales Advisor in a Retail Company for 3 years andhave experience as a Customer Service in an F&B Company for 2 years. Iam used to explaining and handling customer complaints every day. It isproven that I received the Sales Advisor award in 2021 because I was ableto achieve 100% of the KPI target and become Best Sales. I am also ableto handle customers via chat or telephone with an SLA of less than 30minutes.
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Customer Service StaffYellowfit Kitchen Nov 2021 - Mar 2024Jakarta Raya, IndonesiaResponsibilities :- Providing assistance and solutions to customers who experience it problems or questions related to business products or services via CRM quickly and precisely.- Handle customer complaints, track customer orders and help customers change addresses or reschedule customer orders via system & link.- Have a target service level agreement (SLA) for handling customer complaints within 30 minutes quickly and precisely. - Report customer complaints & refund. -
Sales StaffH&M Indonesia Sep 2018 - Oct 2021Jakarta Raya, IndonesiaResponsibilities :- Provide direct and inderect customer service on the sales floor, in the fitting room and at the cash point.- Work with garments according company regulation.- Has knowledge about product and sales activities.- Follow and execute company regulation.- Carry out transactions at the cashier with operational standards procedure.- Achieve 100% of the monthly keep performance indicator( KPI ) target and able to become the best sales advisor in 2021. -
Mechanical TechnicianPt. Bajaj Auto Indonesia Jan 2015 - Aug 2018Indonesia- Carry out motorbike maintenance and repairs when damage occurs.
Frequently Asked Questions about Arman .
What is Arman .'s role at the current company?
Arman .'s current role is Customer Service Officer I CRM I Sales Advisor & Cashier I Technician.
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