Amadeus GDS Expert & Travel Ticketing SpecialistHighly skilled and detail-oriented travel professional with extensive experience in Amadeus GDS ticketing across various points of sale. Proficient in:- Airline ticketing and reservations- Hotel and car rental bookings- PNR management and modification- Fare calculation and ticketing- Queue management and prioritization- Travel documentation and invoicing- Troubleshooting and issue resolution- Travel… Show more Amadeus GDS Expert & Travel Ticketing SpecialistHighly skilled and detail-oriented travel professional with extensive experience in Amadeus GDS ticketing across various points of sale. Proficient in:- Airline ticketing and reservations- Hotel and car rental bookings- PNR management and modification- Fare calculation and ticketing- Queue management and prioritization- Travel documentation and invoicing- Troubleshooting and issue resolution- Travel product knowledge and industry updatesAdept at navigating Amadeus GDS systems, utilizing shortcuts and efficient search techniques to maximize productivity. Committed to delivering exceptional customer service and ensuring seamless travel experiences.Key strengths:- Amadeus GDS ticketing expertise across multiple points of sale- Strong attention to detail and organizational skills- Excellent customer service and communication abilities- Ability to work well under pressure and meet deadlines- Continuous learning and industry updates Show less

Customer Service Representative - Uber Process, United States Of AmericaConcentrix 12-10-2022 to 24-12-2023- Managed a high-volume of customer inquiries and issues via phone, email, and chat for Uber's United States point of sale- Provided exceptional customer service, ensuring timely and effective resolution of customer complaints and concerns- Utilized strong problem-solving skills to address complex customer issues, escalating when necessary- Maintained… Show more Customer Service Representative - Uber Process, United States Of AmericaConcentrix 12-10-2022 to 24-12-2023- Managed a high-volume of customer inquiries and issues via phone, email, and chat for Uber's United States point of sale- Provided exceptional customer service, ensuring timely and effective resolution of customer complaints and concerns- Utilized strong problem-solving skills to address complex customer issues, escalating when necessary- Maintained accurate records of customer interactions, ensuring seamless follow-up and issue resolution- Collaborated with internal teams (e.g., operations, product) to resolve customer issues and improve overall customer experience- Consistently met or exceeded customer service metrics, including first call resolution, customer satisfaction, and net promoter score- Staying up-to-date with Uber's products, services, and policies to provide informed support and solutionsKey Achievements:- Achieved a high customer satisfaction score CSAT of 97%- Successfully resolved 100% of customer issues on the first call- Improved first response time (FRT) by 98%- Received positive feedback from customers and internal teams for exceptional service and issue resolution Show less