Rdt Technical Support Engineer
Current• Tested in open-pit and underground mines RDT (rock drilling tools), such as tophammer, DTH, rotary, raiseboring, and handheld products, to assist Epiroc team to gain or retain market share.• Managed warranties by conducting investigation of claims, gathering data, troubleshooting, communicating with production center, then reporting, and closing.• Reported to customer and production center after each test, investigation, or travel, the collected knowledge, findings, lessons learned, recommendations.• Provided technical support for customers and sales team on requests for best suitable products and work practices.• Trained customers, Epiroc team, and dealers on RDT technologies, products, drilling practices, and maintenance.• Coordinated service personnel on service jobs and travels for monitoring tool performance.