At Central Roofing, my role focuses on driving strategic initiatives that improve organizational efficiency and elevate employee experience. I lead programs for over 80+ employees, specializing in payroll budgeting and financial management, which have resulted in monthly savings equating to over $600,000 annually.I’ve successfully implemented project management methodologies, for field technicians, ensuring stakeholders gain real-time insights into job progress, helping us consistently meet project timelines.Additionally, I spearhead the adoption of modern technology across Finance, Brand, Operations, Sales, and Engineering departments, supporting global technology modernization efforts that align with our company's growth initiatives.

OverviewLed a suite of products including Session Replay, Deep Linking, Analytics, and Voice of Customer technologies. My team and I were at the forefront of integrating new vendor tools into our applications in Mobile and Web, providing insights into Card Member behaviors and enhancing customer experience through data-driven insights.Achievements- Directed a dedicated team of 4 developers, managing a diverse portfolio that included platform health, vendor tool integration, and delivering actionable insights to product teams.- Rolled out a comprehensive set of product tools across various teams, empowering them to make informed decisions based on robust data insights from vendor tools.- Managed a global migration of our Tag Management System (TMS), updating all third-party tags to streamline operations and enhance performance.Responsibilities- Led the charge on User Acceptance Testing (UAT) to ensure our products not only met but exceeded user and stakeholder expectations in terms of quality and functionality.- Served as the go-to expert for vendor product tools, conducting regular Quarterly Business Reviews (QBRs) and monthly training sessions to keep our product teams sharp and knowledgeable.- Established all aspects of vendor relations, from managing contracts and SLAs, and MSA to overseeing renewals and monitoring usage and costs, ensuring we got the best in class tools and performance from our partnerships.- Managed our team's sprints, goals, and roadmaps, always staying on top of new features and enhancements from our vendors to keep our products with best in class technology.- Took a proactive stance on compliance, especially concerning Personal Identifiable Information (PII), by educating our stakeholders on what data we could collect and how to navigate these complex waters safely.

OverviewLed the development of an innovative Communication Sandbox Tool, designed to streamline multi-channel (email and letter) communications and across various Lines of Business (LOBs), fostering enhanced cross-functional collaboration and expediting deployment for campaign managers and automation systems.Achievements- Enhanced LOB libraries by adding modules tailored for Fraud, Travel, Offers, Servicing, Marketing, and much more.- Developed and executed a comprehensive product and implementation roadmap, leading to over $2 million in operational savings by phasing out external agency contracts through improved internal efficiencies.- Launched a state-of-the-art Communication Sandbox Tool, cutting down design time for emails and letters by 150% and halving approval times, thus speeding up project completion rates and boosting overall productivity.Responsibilities- Created detailed Product Requirement Documents (PRDs) for each LOB, focusing on top communication priorities and transforming them into user-friendly, drag-and-drop modules.- Managed an extensive backlog, systematically releasing new libraries and modules for each LOB, enhancing the tool's functionality and user experience.- Collaborated with design teams to create prototypes of existing communication and visual mockups, ensuring concepts were effectively visualized and approved.- Conducted comprehensive market research to understand user engagement with communication designs, optimizing content for readability.- Supported project scope in line with business goals, adjusting plans as necessary to maximize results and meet target objectives.- Led transparent stakeholder communications, ensuring all parties were consistently updated on project progress and key developments.

Overview:Organized CRM/ERP automation and data product initiatives at Work Nigeria, focusing on omni-channel lead capture and streamlined acquisition processes. Enhanced sales and acquisition teams' efficiency with advanced tools and data dashboards.Achievements:- Developed the Acquisition Journey program (AJP), transforming cold leads into monthly subscribers and facilitating job postings, optimizing customer lifecycle management.- Integrated ZOHO CRM with ERP systems, enhancing collaboration between sales and acquisition teams, driving faster onboarding and approval by 20%.- Engineered pre-and post-sale automation workflows, including reminders and alerts, ensuring stakeholders had essential deal-closing information.- Designed multi-level data dashboards, providing tailored insights for various organizational roles.- Established a post-acquisition system for efficient job data collection and ERP integration for live postings.Responsibilities:- Fostered robust relationships between sales and acquisitions, ensuring effective training and addressing product concerns.- Utilized CRM applications to deliver omni-channel experiences, aligning with company objectives for enhanced data-driven decision-making.- Continually refined automated workflows to meet evolving user demands.- Managed the ERP portfolio, introducing programs for seasonal hiring and role completion.- Led training initiatives for new team members, sharing comprehensive documentation to ensure role success.

Overview:Led the Digital Operations Platform & Analytics initiative at GoBizGrow, focusing on developing intuitive tools for small businesses. This included advanced analytics, payment processing, invoicing, VoIP, and mobile/web functionalities to enable comprehensive business management on the go.Achievements:- Introduced an innovative VoIP integration with RingCentral, enabling seamless company phone registrations directly from mobile devices.- Implemented a robust payment processing solution with Stripe, integrating mobile and web platforms with QuickBooks for efficient transaction tracking.- Attained a 97% satisfaction rate on user-friendliness based on analytics-driven customer interviews.- Supported the startup during funding rounds by leveraging data analytics to demonstrate product value and market potential.- Enhanced invoice and estimate tools with smart automation and analytics features, improving user experience and operational efficiency.Responsibilities:- Orchestrated design sprints with cross-functional teams, emphasizing analytics and user feedback to guide development.- Led QA efforts to ensure a seamless, bug-free user experience across mobile and web platforms, supported by thorough analytics.- Collaborated with engineers to incorporate data-driven enhancements, optimizing both mobile and web applications.- Crafted product strategies using analytics to identify and solve key user pain points, ensuring alignment with business bandwidth.- Organized MVP programs, integrating analytics to capture and analyze user feedback, guiding the iterative development process.

Patient Billing and Healthcare ERP Systems, enhancing billing and operational efficiency, focusing onimproving the Medical Equipment billing from patient admission to discharge cycle.Achievements:- Launched APIs for medical equipment cataloging and patient tracking, reducing lost machineryincidents.- Created workflows and introduced automation such as Alert Delinquencies, Automated statementreport communications, E-Z Accounts payable and receivable tracking, and process workflows.Responsibilities:- Conducted market analysis to identify emerging trends in healthcare billing and incorporated findingsinto product development strategy.- Oversaw the product lifecycle from concept to Product Launch, ensuring alignment with customerneeds and business goals.- Fostered partnerships with key healthcare stakeh