Arman Terrell Email & Phone Number

Contributed to a 15% increase in key performance indicators, including a significant boost in lead volume.Successfully minimized hold times from 20 minutes to 60 seconds through strategic innovation and process optimization.Proficient in training staff, implementing SOPs, and ensuring telemarketing compliance for over 50 direct reports.Excel in creating and managing detailed reports using Microsoft Office Suite 365 and Salesforce CRM.Collaborative manager who is adept at meeting quotas, conducting interviews, and coordinating with various departments such as recruiting, HR, and compliance.

Worked efficiently to meet daily and weekly deadlines in a fast-paced dental laboratory.Created detailed models from dental impressions for veneers, crowns, mouth guards, and bridges.Skillfully operated dental lathes, electric handpieces, and other precision tools for laboratory tasks.

Supervised a team of 20 employees, managed employee hours, nightly deposits, and tip allocation. Maintained accurate records of employee performance and inventory levels.Developed and implemented effective training techniques to drive team performance. Utilized strong interpersonal skills to resolve conflicts and enhanced nightly sales by crafting innovative cocktails featured on the weekly menu.Partnered with local businesses to design and execute weekly pop-up promotions, driving engagement and brand visibility.

Provided excellent customer service in a fast-paced environment and engaged customers to foster repeat business and consistently earned perfect guest satisfaction scores.Trained new bartenders and managers, effectively promoted company culture and ensured team alignment.