Previously, I was a Fraud Investigator at E*TRADE, where I applied my expertise in investigating, risk management, and fraud analysis to protect the interests of our clients and the company. I investigated and processed fraud cases, complied with the Bank Secrecy Act (BSA) regulations, and used software technology to effectively detect fraud activities. I successfully resolved multiple complex and high-risk fraud incidents, resulting in improved customer satisfaction and reduced losses. I was recognized for recovering over $150,000 in fraudulent funds and assets. I have a Master of Science degree in Criminal Justice/Law Enforcement Administration from University of Phoenix, where I also graduated with honors with a Bachelor of Applied Science degree in Criminal Justice and Corrections. I am a proud member of the National Society of Leadership and Success, and have received the Top Collector award for my previous work in collections and customer service.I have exceptional communication skills, which allow me to diffuse difficult clients and create strong business relationships. I am a quick learner, with the ability to navigate multiple computer systems, applications, and search tools. I am motivated by the challenge and the opportunity to make a positive impact in the financial services industry.