Armand H. Arshad, Pmp, Csm Email & Phone Number

Washington, Dc, Us

Managed a team of 12 professionals in managing the SBA’s Shuttered Venue Grant program, to recoup millions of dollars not expended, out of the $14.5B that was granted to over 13,000 creative/entertainment venues Managed using Agile methodology and SCRUM framework, 4 developers using Salesforce, Mulesoft and Flosum applications and integrating with SBA’S proprietary JAAMS system. Provided strong leadership, diplomatic and motivational management of cross mix of Developers, BAs, Quality Assurance analysts, Tech Leads, Technical Writers and Mulesoft developers. Provided SBA management, weekly and quarterly status reports and lead the Executive Steering Committee monthly presentations, covering efforts completed, any risks, future modules and development efforts and staff managementProvided direction in innovation and excellence in managing logistical and tactical efforts, based on a given roadmap. Planned and strategized over a multi-year, multi-million dollar execution efforts for SBA to recoup excess funds granted to grantees, with an estimated return of $150M to the SBA, US taxpayersTools: MS Office, Salesforce (Agile Accelerator), Slack, SBA applications, JAAMS, Mulesoft and FlosumHelped create and negotiate vendor contractsManaged budget and forecasted future expenditure, as required by the SBAPartnered with 3rd party contractors to provide specific skill sets and support, as needed, per SBA requirements. Executed Team-building skills with technical and non-technical staffExperience working both independently and in a team-oriented, collaborative environmentManaged shifting priorities, demands and timelines through analytical and problem-solving effortsWorked with SBA executive sponsors to fine tune the phases required for the recoupment of funds dispersed, but not used or needed by the grantees (venues)Provided training on Agile/Scrum to new staff/team members and guided on how to onboard with Fed Govt requirements

Beaverton, Or, Us

Developed product strategy, roadmaps and full test programs for various workstreams in Nike’s Global Technology organization. Goal was to transform vision into actions and create measurable product plans, test plans and quality assurance plans. Consulted with executives to initiate planning and organizing entire product development teams Managed up to 3 complex and multi-million dollar engagements, from start to finish. My core responsibilities, included bringing structure to new initiatives and engagements, all while coordinating with Planning and Manufacturing, Global Supply Management, logistics, digital teams, operations Working with relevant functional teams, managed initiative to put into place Nike’s first Pick-Up-Points infrastructure; allowing Nike customers to select a location of their choice for delivery of their packages vs only having a choice personal addresses. Amazon created the Pick-Up-Points program, primarily to battle the rising threat of theft of packages being left at the front door for hours or days. Developed roadmaps to integrate with appropriate functional and logistical areas by collaborating with other STPMs to address dependencies across dependencies across Global platforms and integration with over a dozen various warehouse management systemsDelivered value to the business via these new programs, while elevating product management Tracked value delivered by measuring multiple factors, in accordance with the value framework, while adhering to standard TPM processes, artifacts, templates and collaboration modelsProvided technical, digital and process support post go-live and created and delivered executive scorecards, weekly to the business and technical stakeholdersWithin 90 days after go-live, Pick-Up-Points showed a 23% decrease in customer complaints of theft and/or packaging damage by the elements

Jersey City, New Jersey, Us

Managed multiple Projects for B2B & B2C clients, to help design, architect and develop B2B and B2C eCommerce sites, utilizing BigCommerce, Shopify and Magento 2. Guided team of Solution Architects, developers, designers, business analysts & quality assurance experts. Managed discovery, requirements gathering, recommended ecommerce platform. Designed and developed sites for clients to achieve ecommerce goals. Worked directly with tech leads and account managers with Shopify, BigCommerce and Magento 2 to ensure deliverables were met and approved by clients. Held margin of 60%+ for all engagements.• Overall responsibility to ensure processes and protocols defined and instituted for all clients for e-commerce payment processing applications, Stripe. Ensured all payments passed via Stripe into client’s bank. Created security document for developers and Project Managers to ensure the security of cashless payments were processed and correct amount, minus fees were accurately and securely into client’s banking institutions.• Managed multiple Project Managers and Scrum Masters for multiple complex SaaS applications for all B2B clients. Identified critical and risk issues and critical path review and entire budget management of $9M• Worked with Stakeholders (clients) to produce program roadmaps, ensuring all cross-functional teams and developer and ensuring all programs were executed efficiently and on time. Stakeholders included CEOs, CMOs and Dir of IT

San Antonio, Texas, Us

• Managing multiple 7-figure software development projects to support the 340b offerings to hospitals, medical centers and doctors. The 340b program assists these clients in meeting lower drug prices for Medicare/Medicad claims submitted to the US Government. Using Jira & Confluence, managing hundreds of Epics and tasks to process improvement of deliverables for clients. Attended HIPPA and Advanced HIPPA courses and obtained certifications. Provided guidance for 15 project staff, mostly developers and technical architects. Trained other Project Managers on Agile/Scrum and created multiple Project Management artifacts for PMs and Scrum Masters.• Helped reduce manual and redundant tasks by 35%, leading to over $289K savings to date as of January 2020, Presented findings to C-Level officers, in turn, was asked to present during all-hands the success.. • Trained other Project Managers on Agile/Scrum and created multiple Project Management artifacts for PMs and Scrum Masters. Provided overall program execution and updates to C-suite stakeholders. • Provided leadership needs for complex matrix environment while ensuring partnerships and budgets

Rollingwood, Texas, Us

Managed a time sensitive $7.3M project. Would have resulted in losses exceeding $1M daily if not completed on schedule. Reported directly to the CTO & CIO with updates and status. Objective was to replace 2,300+ payment devices in over 560 US stores. Finished 1 month ahead of schedule and under budget by ~$780K. Upon completion, CEO communicated to entire organization that this was the first IT project during his tenure where an IT project finished ahead of schedule and under budget with little to none issues & risks. Managed critical creation of mobile application, called Lana Mobile ($1.3M). Designed and built to allow customers to submit loan payments and extend loans by means of a mobile device verses an in-store physical visit. Completed on time. Managed a global team of 13 staff members to develop and launch industry first mobile pawn/loan app (Lana)Single handedly managed one of EZCorp’s most expensive ($7.3M) IT initiatives on time and under budgetSoftware applications used: MS Office suite; Slack, Jira, Sharepoint, etc.

Washington, District Of Columbia, Us

Activities included vendor management, ERP implementation, IRS’ Records Management Application (RMA) and Cyber Security Analysis. In addition, provided JIRA implementation oversight. Serving as Senior PM consultant for the IRS ABVS vulnerability project; used Agile/Scrum to manage team of 10 cross-functional individuals. Created charter, WBS, RACI, project plan, budget and conducted all Agile/Scrum ceremonies. Delivered within contract requirements and budget; 21 newly created documents which were presented along with ½ dozen flowcharts and all standard PMO artifacts.

Hawthorne, California, Us

Fully managed a team to manage rocket parts testing and identifying defects; relayed those back to the client, SpaceX, via a status report and provided income report to management. As a freelancer, I managed these efforts for SpaceX while the original Project Manager was traveling abroad on vacation.

Norfolk, Va, Us

Performed expected duties within Security Forces requirements and managed unit’s SharePoint site for management of documents, events and information sharing. Also managed MS Teams to manage efforts by junior personnel to perform expected duties

New Braunfels, Tx, Us

Strategically steered high-value project initiatives while cost-effectively managing a $7.2-million budget and 11 resources, including simultaneously implementing SAP ERP. Hired SAP SME to help with implementation, as well as facilitating integration with other systems within Rush. Managed completion of integration of all systems ahead of schedule for SaaS enterprise rollout. Used SAP ERP to manage user/customer management and all related events and activities. Managed Scrum/Agile, introducing SAFe for growing Scrum of Scrum projects. Over 24 sprints, cumulative, Presented executive status reports, including real-time release, percent budget burned, and team capacity Successfully managed 10 sprints with 4 members and provided on-time updates and burndown reportsManaged SAP ERP implementation and integration with key existing Rush systems to manage all aspects of the Parts online ecommerce application, including documenting all steps and SOPs for all integration efforts. P&L for all clients and provided weekly and monthly budget reports and created numerous SOWsResearched Magento Mobile Optimization Initiative (MOI) for PartsConnect by Rush; Rush Enterprises' first online ecommerce applicationcadences

Managed implementation of a Nordstrom Rack’s online ecommerce solution for employees and partners with 14 team members and budget of $2.1M with on-time launch. Managed Cisco’s SaaS application to develop artifacts for marketing, saving months and thousands of dollars. Managed teams to develop based on Cisco’s requirements. Acquired requirements & worked with Cisco to help develop executable projects for Cisco. These campaigns for measurable ROI. Weekly status reports for Cisco to measure success Using Agile methodology, Managed 4 team members, including DBAs, BA and Strategist to meet the requirements. Managed project management of the entire data analysis effort, utilizing core PM processes and methodologies Managed Nordstrom Rack’s employee/partner ecommerce solution; allowing for purchase of retailer’s productsEfficiently used various tools, to review and manage success and provide ROI to Cisco based on Elateral’s systemsConsistently kept budget below with expert prioritization and management of project schedules

Austin, Texas, Us

Managed, according to HIPAA compliance, development & implementation of Greenway Health's PrimeMOBILE EMR health management app Led targeted decision-making in the management of 7 concurrent projects with cross-functional development, design, and quality assurance for iOS and Android, including resolving risk and issues, as well as determining mitigation efforts..Utilized specific PHI regulations to develop custom apps for Cigna, Walgreens & PrimeMOBILE apps for iOS and Android.Managed an update to CVS’s retail mobile application for customers. Allowing for coupon/promo code use Fully managed development of Greenway Medical’s PrimeMOBILE rea-time patient data for doctors and nursesUpheld a 74% margin while managing 4 customer product developments in OS iOS, Android for Cigna, CVS, AudiHandled all P&L and forecasting for all clients and provided weekly, monthly and quarterly status reports

Austin, Texas, Us

Maximized project success by completing discovery and integration of key products with all digital properties for 14 clients, including LEGO, Asics, Jarden, Liberty Mutual, Troybilt, Cub Cadet and Husqvarna, managing all retail sites updates with Ratings and Reviews and Question and Answer modules built by Bazaarvoice’s development team Used Salesforce to maintain and manage 15+ clients from opportunity to closure, including continually providing opportunities to sales staff and advising global clients on 6 additional ways to maximize value and surpass objectives.Managed development of R&R for multiple Retail clients, including LEGO, Asics, Foodsaver, Cub Cadet and others. Designed dynamic strategies to drive lead generation of maturing prospects and deepening of existing clients’ customers, including analyzing critical trends, activities, and digital utilization of portals, digital assets.Worked in SalesForce to manage all opportunities and assisted Marketing in reaching prospective clients

Walldorf, Bw, De

Spearheaded global project initiatives among 7 regions, LOB, and Sales on Channel (Direct / Indirect) deployment and optimization of all SAP marketing across 250 campaigns via Elateral’s custom marketing system developing reporting, payment processing, including strategically managing multiple modules of SAP to successful completion and launch.Liaised among 2,200 SAP Partners while developing social media strategy and launching social media.Increased content of pipeline by 507% by working with regional MSBs on content syndication processes.

New York, New York, Us

Drove change, communications, and budget initiatives across 8 software and interactive projects for Retailer FAO Schwarz’ online ecommerce application. Development included all aspects of the ecommerce applicationManaged one large, multimillion-dollar ecommerce portal for AmericanExpress.com and one for IBM.com to assist with Proactively managed 33 deliverables for www.MasterCard.com’s Integrated Process Solution (IPS) and MC Business while cohesively managing complex interactive projects for web technologies for the website using Microsoft Office.Managed retailer FAO Schwarz’ ecommerce application. Built application to tie into POS to allow users to use mobile device to order products and pick-up at cashier’s offce Generated a margin increase of 38% due to  Led complex interactive projects in web technologies for www.IBM.com and www.AmericanExpress.com.

Round Rock, Texas, Us

Played a vital role in directing 27 project management activities to effectively support relationship-building initiatives among Dell and customers, and coordinated efforts with customers, SAMs, TAMs, and account teams of up to 50+.Participated in 11 workgroups to define processes to Dell’s Business Process Improvement (Six Sigma).Served as senior manager of Proactive Field Replacement (PFR) group for Dell’s corporate clients, including GE, P&G, and Liberty Mutual, and successfully managed replacements for 1 million hard drives and motherboards.

Managed sales, account and project management for full development of aanp.org and led business consultantion between Texas Attorney General, Child Support Enforcement (CSE) and IT. Budget exceeded $6.8M and peak staff of 15

Paris, France, Fr

Directed staff of fifteen professionals for creative design, discovery, design, and deployment of e-commerce website, including full development and deployment of FAO Schwarz' www.fao.com & implemented Dell’s exclusive event management on-line registration system including PAC & LCA. Budget was north of $10M.

Directed six IT professionals and administered a $2 million budget to develop systems for collection of Child Support payments while serving as IT executive management and built strategy into next phase for Child Support Enforcement system infrastructure. Developed first PMO of its kind; physically located all cross functional team members in open environment

Chelmsford, Ma, Us

Initially started off as a Senior Database Developer. Duties consisted of data migrations from Mainframes and other databases. Used SQL and FoxPro, dBase IV to conduct large data migrations, with client data from Andersen Windows of millions of records and sliced and diced data to fit the needs of the application that I had developed to allow intake from prospective customers and current customers to be able to select windows, request literature and be provided with Andersen Windows Dealers within their vicinity. Also developed and implemented company’s first Implementation Team, saving company $3.5M in first year in account services time. Served as Database Developer and Software engineer first 3 years at HH.

Round Rock, Texas, Us

Did data migration from mainframe systems into PC, using FoxPro for Windows (a database application). Cleaned up the migrated data and provided graphical reports/status in color for only Michael Dell's consumption. This showed the life expectancy of all the Dell products being sold and I was the first to discover the high failure rate of their new line of laptops, of which were all built with parts from Mexico and had a 3X more failure rate than that of other Dell product lines; eventually leading to a multi-million dollar market value drop and questions from the media about the reliability of Dell laptops.

Developed applications in FoxPro and dBase IV for TMF to manage computer inventory, support issues and employee management

Ba, History, Business

Aas, Computer Information Systems