• Execute test plans during a store’s point-of-sale and self-checkout conversion, ensuringsystem functionality. • Record and advise the hyper-care team of any faults that arise.• Help local Co-op staff to understand new point of sale processes. Answering questions, reinforcing training, and demonstrating tasks.• Provide a positive customer experience to those going through system transition.• Complete and submit cutover checklists and prepare a brief report summarizing the… Show more • Execute test plans during a store’s point-of-sale and self-checkout conversion, ensuringsystem functionality. • Record and advise the hyper-care team of any faults that arise.• Help local Co-op staff to understand new point of sale processes. Answering questions, reinforcing training, and demonstrating tasks.• Provide a positive customer experience to those going through system transition.• Complete and submit cutover checklists and prepare a brief report summarizing the outcomeof each rollout. Show less

Processed payments and performed computing tasks for in-store purchases.• Handled cash and credit transactions accurately.• Managed tasks such as list-making, ordering, fuel surveys, and counting.• Maintained precise daily transaction records.• Balanced cash registers and resolved discrepancies.• Collaborated with team members to consistently exceed customer service expectations.

• Developed and maintained a session tracker web application for monitoring fitness sessions: House of Sweat.• Provided technical support and assistance to clients using the application.• Ensured full accessibility for trainers and clients, enhancing user experience.• Identified, troubleshot, and resolved technical issues and bugs.• Implemented secure data management practices for storing session-related information.• Utilized ServiceNow for documentation, issue tracking… Show more • Developed and maintained a session tracker web application for monitoring fitness sessions: House of Sweat.• Provided technical support and assistance to clients using the application.• Ensured full accessibility for trainers and clients, enhancing user experience.• Identified, troubleshot, and resolved technical issues and bugs.• Implemented secure data management practices for storing session-related information.• Utilized ServiceNow for documentation, issue tracking, and knowledge base creation.• Collected user feedback and implemented improvements based on client needs.• Collaborated with cross-functional teams to integrate the application seamlessly.• Documented procedures, troubleshooting steps, and solutions for common issues. Show less

Developed and maintained a session tracker web application to monitor fitness sessions: House of Sweat Session Tracker.• Managed web services and provided client support.• Ensured accessibility for trainers and clients.• Debugged technical issues and maintained accurate data records.