Respecting People. Impacting Business.I am pleased to introduce Express Employment Professionals, a leading staffing and recruitment provider with over 40 years of experience in the industry. With more than 630 offices across North America, we have established ourselves as a trusted partner in connecting qualified talents with leading companies. We are locally owned and operated! Large enough to serve you where-ever you are but small enough to care about your business. At Express Employment Professionals, our mission is to match the right talent with the right company. Each year, we successfully place over 1 million qualified talents in various industries, for Light Industrial, Skilled, Office and Professional. Our extensive network and expertise enable us to understand the unique needs of both employers and job seekers, ensuring successful placements and long-term partnerships.With my personal experience of over 35 years in staffing and recruiting, including working with small to Fortune 500 companies, I have witnessed the impact and value that Express Employment Professionals brings to the table. As the number one ranked staffing provider in North America, we pride ourselves on our commitment to excellence, professionalism, and finding the perfect fit for every position.I am excited to continue my passion in helping people find meaningful work as an Express Employment Professionals franchise owner and look forward to helping you find the right talent or career opportunity that meets your needs.

Staff CX - Driving Incredible Customer Experiences for 35+ YearsAt Staff CX, we are a leading contact center solutions provider with over 35 years of experience in delivering exceptional customer experiences. Our team is dedicated to driving innovation and helping businesses thrive in the ever-evolving customer experience landscape and Customer Engagements:- Service - Sales- Technical SupportWith a deep understanding of customer behavior and industry trends, our CX experts have successfully implemented strategies that elevate customer satisfaction, loyalty, and retention. Through innovative contact center solutions, we consistently help businesses achieve their customer-centric goals.Connect with us on LinkedIn to discover how our 35+ years of experience in driving incredible customer experiences can benefit your business. Let's work together to create lasting connections with your customers and achieve unprecedented success.

Pioneering Growth and Empowering Success from Day OneHaving had the distinct privilege of being VXI's first employee, I am humbled to have played a pivotal role in the remarkable journey of this company. I learned a lot and together, we have transformed from a startup into a global force, employing over 35,000 talented individuals.From the very beginning, I have been deeply committed to VXI's vision. As the company's first employee, I had the opportunity to shape its culture and values, fostering an environment where excellence and innovation thrive. It has been a rewarding experience to witness VXI's evolution into an industry leader.Throughout this incredible journey, my focus has been on building and nurturing a high-performing team of professionals who share a passion for delivering outstanding customer experiences. By empowering individuals and fostering collaboration, I have been able to create an environment that encourages growth, learning, and success.Drawing on my strategic insights and expertise, I have played a vital role in driving VXI's expansion into new markets and verticals. Through my invaluable learning working with my fearless leaders, industry knowledge and business acumen, I have led key initiatives that have positioned VXI at the forefront of the contact center solutions industry.I invite you to connect with me on LinkedIn to explore my journey as the first employee of VXI and the contributions I have made to our extraordinary growth. Let's connect and discover how we can collaborate in driving innovation and achieving even greater success together.

Innovative Talent Strategist | Global Talent Acquisition | Recruitment Expert I am a results-driven professional with a proven track record of transforming talent acquisition processes and delivering exceptional results. With a focus on innovation, I have successfully increased the talent pool by 250%, improved quality hires by 127%, and reduced cost per hire by 64%!My expertise lies in developing and executing best-in-class recruitment strategies for Fortune 500 companies across various industries and geographies. I have successfully partnered with stakeholders, hiring managers, and business leaders to drive workforce and capacity planning, resulting in the creation and execution of highly effective recruitment strategies.Key Competencies:✨ Global End-to-End Talent Acquisition✨ Financial Goals and Operational Processes✨ Coaching and Mentoring✨ Recruitment Trends and Equity & InclusionThroughout my career, I have consistently met high-volume hiring targets, increased hiring capacities by 250%, and improved the quality of hires by 117%. These achievements have resulted in significant cost savings of $650,000 annually. I have implemented data-driven sourcing, marketing, and social media strategies to continuously improve results and optimize candidate acquisition.Additionally, I have developed strategies to enhance the candidate and hiring manager experience for high-demand in-office and remote staffing requirements. With a focus on performance management and career pathing, I have consistently exceeded SLAs and KPIs, fostering a culture of excellence.If you are seeking a dynamic talent acquisition professional who can drive results, optimize processes, and deliver exceptional value, let's connect! Open to new opportunities in North America, South America, and Jamaica.#TalentAcquisition #RecruitmentExpert #GlobalExperience #Innovation #ResultsDriven

Innovated talent acquisition strategies that helped a region grow from from 2200 to 7500+ employees in three years! Built and managed teams of high-performing regionally dispersed recruiters, recruitment marketing, sourcing, and assessment strategies for executive roles, middle management, support, and high-volume recruitment entry level roles. Directed day to day end-to-end recruitment operations to exceed all KPI’s such as time to fill, quality of hires, candidate experience and cost per hire. Developed talent strategies, coached, and mentored talent, and directed high-performance teams in talent attraction and assessment:KEY COMPETENCIES: Human Resources, Diversity, Equity and Inclusion, Creative Sourcing - Improved time to fill by 138%- increased hiring capacity 340%, and quality of hires by 137%- reduced cost per hire by 40%, saving company about $1.6 Million year on year: By ● Conceived and helped create homegrown Applicant Tracking System linked to socia media platforms that significantly improved recruitment processes● Implemented performance management processes and career pathing programs● Built and nurtured relationships with department heads and cross functional teams

Very proud to have played a critical role in transforming Youngstown Ohio, from its very challenging times into the vibrant and thriving community it is today! We did this by:- launching our first Ohio operations in 2006- Created high paying jobs- Developed community engagement programs - fostered local entrepreneurship Wow! What an incredible feeling helping communities thrive!Built and managed regional functions focused on exceeding internal and external KPI’s through performance management, leadership development, rewards and recognition. Identifies client’s needs and oversees delivery of services ensuring all SLA’s are met. KEY COMPETENCIES: PEOPLE DEVELOPMENT, FULL-CYCLE TALENT ACQUISITION, TALENT STRATEGY, COACHING AND MENTORING, SUCCESSION PLANNING, PERFORMANCE CULTURE, CLIENT RELATIONS AND MANAGEMENT, FINANCIAL GROWTH, COMMUNICATION, TRAINING

Developed and executed company expansion plans to Manila Philippines. Created and led strategic business plan to build and grow the region from real estate to its first 1,200 employees. Collaborated with the Senior Management team to develop strategic and operational strategies and is charged with facilitating those strategies in the assigned region. Provided vision, leadership in developing and executing strategic plans to advance the regions mission in improving lives through goal accomplishments.KEY COMPETENCIES: EXPANSION, START UP, BUDGETING, P&L MANAGEMENT, OPERATIONAL EXCELLENCE, TALENT ACQUISITION, HUMAN RESOURCES (HR) , STRATEGIC PLANNING, PEOPLE MANAGEMENT, DECISION-MAKING, CHANGE MANAGEMENT

I was invited by my fearless leaders, Eva Wang, David Zhou and Steven Wang to launch their new company, MCM Multi-culture Marketing, prior to being renamed VXI Global solutions. The product: Vinyl Christmas tree skirts with matching placemats. Strategy: Outbound B to BI thought it was a challenge worth my while! Piloted project with a team of 3 telemarketers, we went to work! Within three weeks we were rocking and rolling with over 50 telemarketers! That was fun! More importantly. It helped generate revenue required to fund sales and Marketing Campaigns that helped us land our first solid Account…AT&T…now, we went to work!Focused on inspiring direct reports to exceed goals while motivating partners to help us get there. Making tough and equitable decisions in the name of customers and the company. Leading change with direct reports as well as indirects. Inspiring a diverse workforce, with new ideas, relating well and are attuned to the needs of others to ensure that they can perform at their best.

The better Way! I discovered this company as a Sprint Long Distance partner that focused on the Asian Market. At that time, Sprint held barely 4% of the Long-Distance Market. This meant that 95% of the customer I contacted are potential customers because they are not with AT&T, all I have to do is sell, which I did. The result:- I became top rep in my first week. - I was promoted to team leader within 2 months- I built the most successful Team in the company Great story here: My first encounter in solving people problems.The Problem: After 2 months since promotion, I have no employees to manage due to lack of talent pool. It was small company, challenged with recruiting a niche market, Tagalog Speaking Talents (Native Language of the Philippines)The solution:I decided to help in hiring my own team:- Printed brochures and handed to pedestrians walking near and around our office. - Visited local churches, Restaurants and Shops where Tagalog Speakers frequented- Partnered with schools and connected with different Ethnic school organizationsThe Result:- Developed a great pipeline for my team but for other teams - Built my team within 4 weeks- Became the top performing team within 2 months

Start of my Contact Center Journey! My father was laid off and to help the family I sought employment as an Outbound Telemarketer. Thinking I would do this until I graduated school, then find what I love to do best. Working with different companies, I sold some pretty cool products: - "Pop Rocks" and "Chupa Shops" Lolli pops B2B. I went to school in the AM and worked after school, contacting mom's and pop's stores, gas stations, specialty shops and grocery markets. - BIC ball point pens to offices nationwide- Long Distance Services B2C nationwide. This was the product that was more sustainable and consistent in terms of stability and profitability. I decided to stay in this Industry.Great Story: I was selling International Long Distance Service for AT&T. Should be easy right?The challenge: At that time, AT&T has 95% of the market, and the company leads were terrible. My objective were: 1) Find the 5% that were not with AT&T. This consumed 75% of my time. 2) Convince them to switch, which I did more often that not. The solution:Internet was very new so I took the bus to local libraries to research Telephone Directories. I looked for unique last names starting with names from Philippines (where I was born), thinking that they are more likely to be making International Calls. I was right, my closing rate increased significantly. Although I was reaching more non AT&T Customers. However, despite me being the first one in the office and last one to leave, I still spend a considerable amount of time talking to AT&T Customers. This limited my income potential.There has to be a better way!