Armando J Da Silva work email
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Senior level technical leader experienced in Telecommunications, Networks and Cloud technologies. Expertise includes IP Multimedia Subsystem (IMS) and associated Telco Cloud solutions, as well as Subscriber Data Management (SDM) to ensure full system functionality, data accuracy and consistency. Skilled in executing installation, implementation software upgrades and updates, and technical customer support activities. Certified engineer in virtualization and cloud technologies. Proven track record in leading and motivating teams through the various phases of technical support and working closely with Sales and Business Development, to meet and exceed customer expectations.
Ibm
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Sr Devops EngineerIbm Oct 2018 - PresentDallas/Fort Worth Area
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Cloud Deployment EngineerEricsson Jun 2017 - Nov 2017Dallas/Fort Worth AreaDeployment of Cloud Infrastructure platform.Deploy new application enhancements to existing infrastructure.Create and maintain documentation related to systems and application system.Provide general assistance for Technical Support. -
Senior Telecommunications Network Telco Cloud EngineerNokia Usa, Irving, Tx 2015 - 2016Irving, TxMember of the Nokia customer support team to implement and support the IMS Telco Cloud solution in customer networks. Attended RedHat OpenStack Administration, to add value to the IMS Telco Cloud Implementation on the Time Warner Cable and Bright House Networks clients.• Developed and executed MOPs for software upgrades and updates with the highest success ratio of 100% first time execution on the IMS solution, CSCF and HSS-FE and Subscriber Data Management, OneNDS system.• Successfully performed all software upgrades and updates with higher than 99.9% accuracy and efficacy.• Received numerous excellent customer feedbacks for resolving complex troubleshooting issues -
Senior Telecommunications Converged Core EngineerNokia Siemens Networks/Nokia Usa, Irving, Tx 2012 - 2015Irving, TxCoordinated and performed software and hardware Tier II technical support to customer environment Networks using the IMS and SDM products to Verizon, Time Warner Cable and BrightHouse Networks. Provided 24x7 Emergency Recovery Support to IMS, SDM and VoIP.• Provided Tier2 Technical Support Solutions for Customer ticket trouble issues.• Developed and implemented replacement procedures for all hardware in live Networks for various SUN/Oracle and HP (Blade System) platforms that are included in the Nokia product solution.• Successfully handled 24x7 Emergency on-call Support with 100% resolution and system recovery.• Successfully performed all hardware upgrades and replacements in live Networks with 100% accuracy.• Handled Trouble Reports with 100% accuracy fulfilling Service Level Agreement.• Interfaced with 3rd party vendor, Oracle, for resolution in the OS software and platform issues.• Received - Service Hero Award - From Nokia /Global Service Engineering (GSE) and Specialist Expertise Support (SES), in appreciation of and recognition for my outstanding contributions in supporting our NAM Customers.
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Senior Fixed Networks Voip Customer Support EngineerNokia Siemens Networks Usa, Irving, Tx 2010 - 2012Irving, TxProvided vast experience in handling software and hardware customer Tier2 technical support to both Lab and Production Live Networks in all VoIP Product lines. Provided 24x7 Emergency Recovery and Outage Support to all VoIP customers.• Created efficiency on all procedures for hardware/software updates and upgrades in Live Production Networks with SUN/Oracle platforms to clients like Cablevision, Time Warner Cable and BHN.• Handled Technical issues with excellent feedback from customers with consistent 100% satisfaction.• Developed and implemented hardware and software procedures MOPs exceeding customer expectancies.• Handled Emergency Outage and Recovery Support always with high professionalism and 100% resolution to customer expectations.• Technical lead to AT&T customer for all VoIP family of products lines related queries and trouble reports found in their lab and live networks. Recognized for the excellent customer relationship established and technical support provided to AT&T and to all other VoIP customers.
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Senior Fixed Networks Ewsd Tier Iii EngineerSiemens Telecommunications 1999 - 2010Siemens – Boca Raton, FlCoordinated and prioritized with Tier III Technical Support and worked closely with R & D on the EWSD Product line solutions.• Selected to coordinate and expedite customer priority and sensitive “Hot issues” tickets list.• Prioritized and interfaced Fault Report issues, defining and routing to the appropriate R&D groups. -
Sales Project Manager For Africa And Technical ManagerSiemens Telecommunications (Pty) Ltd, Pretoria, South Africa 1989 - 1998Pretoria/WaltlooManaged Sales Engineering and Order Processing the Fixed Networks Systems, PSTN, and the Mobile networks teams and their Test Lab facilities.• Led Sales Engineering and Order Processing, consisting of 6 highly motivated team members.• Successfully handled Sales Eng. and Order processing for all customers in Africa Sub Sahara.• Supervised 26 customer technical Tier II support Engineers for PSTN and Mobile Networks.
Armando J Da Silva Skills
Armando J Da Silva Education Details
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Electronics/Digital Techniques And Telecommunications
Frequently Asked Questions about Armando J Da Silva
What company does Armando J Da Silva work for?
Armando J Da Silva works for Ibm
What is Armando J Da Silva's role at the current company?
Armando J Da Silva's current role is Sr DevOps Engineer at IBM.
What is Armando J Da Silva's email address?
Armando J Da Silva's email address is ar****@****ibm.com
What is Armando J Da Silva's direct phone number?
Armando J Da Silva's direct phone number is +156186*****
What schools did Armando J Da Silva attend?
Armando J Da Silva attended University Of The Witwatersrand.
What skills is Armando J Da Silva known for?
Armando J Da Silva has skills like Telecommunications, 3g, Gsm, Lte, Wireless, Umts, Gprs, Bss, Transmission, Network Design, Ip, Voip.
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