Armando is the head of IT managed services at Premier IT Solution. With over 14 years’ experience in the industry, Armando ensures our excellent IT managed services and IT projects are being delivered with the best technology solutions and products that meets our clients IT budgets.Armando has held few high profiled positions like head of IT and security at the prime minister’s office (Albania) and IT security specialist for 3 years in Italy and Japan. He continues to work closely with Premier IT customers ensuring leverage the capabilities of new technologies as they emerge.

• As an IT consultant, I work in partnership with clients, advising them how to use information technology in order to meet their business objectives or overcome problems;• Analysing IT requirements within companies and developing agreed solutions and implementing new systems;• Being involved in sales and support, and where appropriate, maintaining contact with client organisations;• Produce and maintain documentation related to projects and ensure that accurate information is always available.• Maintaining, configuring and administrating the company network using Windows Server 2012 R2, Domain Controller, Active Directory, Group Policy, DNS, DHCP, switching and routing.• Increasing the security and performance by planning configuring and installing 6 new Fortigate FortiWiFi 61E to our client regional offices and setup IPsec VPN secure communication with Head Office in London to resolve the RDS connectivity • Increased our client performance by planning, configuring and installing 15 new Thin Clients running Windows Embedded which was then mounted to new 19inch Touchscreens and then mounted on the walls on a 5-floor building. 12 new HP MSM430 Access Points were connected around the building and two new Network switches were installed resolving and improving the Wi-Fi connection issues for guest and staff.• Involved in planning, configuring and installing the replacement of 20 HP switches with Cisco Catalyst 3850 Series stack and Cisco Catalyst 2960-XR Series stack to increase the network performance, speed, resilience to adaptable and scalable for future requirements for our clients

• Managing projects in Mobile Applications, Web Applications, Desktop Applications, Intranet, Enterprise Resource Planning (ERP), Document Management Systems mainly in Java Language;• Coordinating internal resources and third parties/vendors for the flawless execution of projects;• Ensure that all projects are delivered on-time, within scope and within budget;• Assisting in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility;• Ensure resource availability and allocation• Manage changes to the project scope, project schedule, and project costs using appropriate verification techniques• Maintaining, configuring and administrating the company network using Windows Server 2008/2012 R2, Domain Controller, Active Directory, Group Policy, DNS, DHCP, switching and routing.• Maintaining and configuring our Local Virtual Machine Servers using VMware ESXI 5.5, 6.0 U2 and Cloud VPS Server in Ubuntu 14.04• Increasing the security by configuring Cisco ASA 5506-x Firewall, anti-virus software and critical system updates.

• Windows environment remote and onsite support and Office 365 Administration• Active Directory (2008/2012), DNS, Group Policy, DHCP, Windows Server 2008/2012 installation, administration and troubleshooting, SCCM 2012, VMware ESXI 5.5• Offering remote support on Windows XP, Vista, 7, 8, 10, Linux, Mac OSX, iOS, Android, Blackberry.• Provided remote and on-site Premium and VIP 24/7 Technical Support using Vodafone Secure Device Manager (MDM), to our top customers Vodafone Italia, Samsung Italia, Generali Group, etc.• Increased productivity 20% as lead engineer on Techmobile Albania technical team.• Substantially increased security and performance of systems by implementing Symantec Endpoint Protection anti-virus software and critical system updates.• Enhanced staff morale through a six-month incentive program that also instigated a major increase in customer satisfaction.• Slashed payroll/benefits administration costs 30% by negotiating pricing and fees, while ensuring the continuation and enhancements of services.

• Maintaining, configuring and administrating the PMO network using Windows Server 2003/2008 R2, Domain Controller, Active Directory, Group Policy, DNS, DHCP using ITIL guidelines and best practices.• Maintaining and configuring Microsoft Exchange Server 2010, Microsoft SQL Server, Apache Web Server, Symantec• Endpoint Protection Antivirus Server, and VMware Virtualization Server.• Ensuring 1st, 2nd and 3rd Line Technical Support to the Prime Minister and his Staff, cultivating rapport and smooth communication with each one.• Increased productivity 30% as IT Director on Prime Minister’s Office information technology unit• Meet with Head of Departments to discuss system requirements, specifications, costs and timelines• Hired, trained and supervised a 10 – member team providing email, NT administration, Data Centre operations and Help Desk Support.

• Network Administrator and telephone network for 200 users on a Windows, Linux environment.• Network Configurations, maintenance, repairs and installations of programs and computers.• Maintain, configure Domain Controller, Active Directory, Mail Server, Web Server, Firewall and Antivirus Server.