• Manipulated and managed data in SAS that were typically very large, unstructured, and from multiple sources• Provided actionable insights and made strategic recommendations to the line of business• Worked with internal clients to identify analytical needs, define business requirements, identify potential data sources, design reports and analyses

• Generated and visualized the data for the progression report for Northeast Lakeview College • Created websites for local businesses in San Antonio • Provided business intelligence using Google Cloud and Big Query for a small chain of restaurants in San Antonio • Manages small multi-family properties in San Antonio

• Solved business problem by leveraging techniques such as segmentation, optimization, advanced analytics and machine learning.• Led the development and implementation of advanced analytics including customer segmentation, optimization, prescriptive analytics and machine learning algorithm & recommendation to solve business problems.• Operated as a subject matter expert on statistical analysis, test and design of experiment, analysis methodology, modeling & application, and financial impact analysis.• Collaborated with cross-functional partners to understand their business needs, formulate and complete end-to-end analysis that includes data gathering, analysis, ongoing scaled deliverables and presentations. • Delivered effective presentations of findings and recommendations to multiple levels of leadership, creating visual displays of quantitative information.• Managed multiple priorities, communicate business performance and project progress to management & business partners.• Collaborated with business partners and leveraged cloud based analytical tools to remediate customers• Developed and enhanced standardized code modules• Migrated business processes from on-premise databases to the cloud• Created data governance best practices and led the initiative to implement it across the remediation group

• Translated business requirements from the healthcare business group into technical designs for enterprise business intelligence implementation.• Coordinated and independently developed BI content (reports, dashboards, scorecards, more complex analytic solutions) through the entire development life-cycle to provide data necessary to effectively make business decisions and measure goal attainment and overall performance.• Participated in work-stream planning process including inception, technical design, development, testing and delivery of BI solutions that emphasize speed to market results.• Independently performed complex analysis for a wide range of requests, using data in different formats and from various platforms, and identify behavioral data and patterns.• Developed comprehensive knowledge of the healthcare business area processes and information needs and apply that knowledge in developing BI content for other users.• Coordinated user acceptance testing with the healthcare business community to ensure accurate delivery of data from the business requirements with the goal of receiving sign off.• Shared expertise with business areas to assist in understanding enterprise data content, definitions and usage and the available BI tools.• Worked with business partners to adapt their business processes to effectively use enterprise data sources for information and analytical needs

• Managed the data analysis and documentation on the largest and most complex project in the Wells Fargo Credit Card remediation department which affected over 200k customers with a financial impact exceeding $50M• Designed and led projects that spanned multiple lines of business• Provided actionable insights and made strategic recommendations to the line of business• Worked with internal clients to identify analytical needs, define business requirements, identify potential data sources, and design analytical reports • Manipulated and managed data in SAS that were typically very large and oftentimes came from multiples sources that were structured and unstructured

• Developed SAS programs to query Alamo College District’s databases • Developed interactive dashboards in Tableau and Power BI• Authored research briefs explaining describing student populations• Forecasted trends in student populations• Delivered accurate ad-hoc, quarterly and annual reports• Streamlined business operations by consolidating and automating SAS programs• Mentored junior members of the team in the methodology of our programs• Developed standardized methodology and scripts that improved turn-around time• Identified and troubleshot inconsistencies with methodologies

• Developed scripts that data-mined Twitter via a data firehose API • Refined algorithms that pulled actionable data from audio-to-text sources• Synthesized data from multiple unstructured sources to provide real-time business intelligence to maximize the efficiency of client operations• Geocoded events to provided operational awareness for client facilities• Mentored junior staff in identifying business threats and how to analyze their potential impact to operations