Provide high-quality customer service and technical support to a large district by carrying out the following duties:Finance and Operations Analyst (2/2010 – Present)Established Laserfiche workflows, users, and repositories to improve record management and business processes.Transitioned the district to a paperless organization. Recognized for excellence in service and achievement by earning the Laserfiche Award for Best Practices, along with the TASBO Award.Directed the iPad and iPhone initiative to support the district modernization in technology. Developed district-wide IT standards for guideline usage and user terms.Provide technical support for both hardware and software issues our user's encounterManage the configuration and operation of client-based computer operating systemsMonitor the system daily and respond immediately to security or usability concernsCreate and verify backups of dataRespond to and resolve help desk requestsUpgrade systems and processes as required for enhanced functionality and security issue resolutionAdministrate infrastructure, including firewalls, databases, malware protection software and other processesReview application logsInstall and test computer-related equipment Maintain websites for campuses and departments Design websites Generate and revise web pages Examine and analyze site traffic Utilize scripting languages such as JavaScript and HTML Regulate and manage access rights of different users on the websiteTest websites to see if there are any parts that are difficult to use Fix links that don't work and pictures that aren't appearing properly Decide how the site's content will be delivered to the Internet Test different browsers and ensure people with different computers can access a website