Armando Pardo Email & Phone Number

San Francisco, California, United States

105 Montgomery St.

Aided in launch of new 42 Hotel from ground up conception to execution. Collaborated with architects, interior designers, and construction team. Ordered all necessary materials for daily operations. Recruited and trained new staff. Prepared new policy and procedure SOPs. Prepared soft opening and grand opening. Managed daily operations of hotel including schedules, HR, budget, revenue, and P&L.➢ Achieved #1 ranking on TripAdvisor in guest satisfaction within 6 months of opening. Maintained rating for over 3 years.

San Francisco Bay Area

Assisted general manager in opening new hotel. Collaborated with entire process of opening new 26-room property including ordering materials, recruiting new staff, and preparing new policies and procedures. Managed training, payroll, benefits, scheduling, and day-to-day operations. Maintained budget, revenue, and P&L.➢ Achieved #2 ranking on TripAdvisor for guest satisfaction for 6 consecutive years.

Collaborated with Area Director of Human Resources for daily operations of 1015-room hotel with 635 associates and 3 unions. Orchestrated payroll department, benefits, employee leave tracking (FMLA, PDL, CIFRA), hiring and training, and new hire data entry. Oversaw Management Training Program. Coached managers in labor and contract issues; managed union grievances through mediation. ➢ Performed as interim director for 6 weeks while supervisor was on leave.➢ Raised overall associate satisfaction survey by 13% in 2010.➢ Reduced worker’s compensation and safety issues by 29% in frequency and 46% in severity.

Assist the Director of Housekeeping in the daily operations of the department of a total of 165 Associates of a hotel of 765 rooms. Assisting in ordering, receiving and organized distribution of new furniture and amenities for the new hotel. Interim Manager of department for 5 months while Director was on LOA.Scheduling, ordering, maintain budget and reducing cost in maintaining inventory.Assisting on inspections of VIP rooms and prepared for arrivals. Inspecting property for proper cleaning throughout the hotel. Work directly with outside vendor for Laundry services and employee uniforms.

Assist the Director of Housekeeping in the daily operations of the department of a total of 78 Associates of a hotel of 550 rooms. Recruitment and selection of associates on pre-opening and after opening of a brand new property. Assisting in ordering, receiving and organized distribution of new furniture and amenities for the new hotel. Help Director on writing Job descriptions for all different positions within department.Play role of Director of department for 4 months while Director was on LOA.Scheduling, ordering, maintain budget and reducing cost in maintaining inventory.Assisting on inspections of VIP rooms and prepared for arrivals.Inspecting property for proper cleaning throughout the hotel.Dealing directly with outside vendor for Laundry services and employee uniforms. Raised Guest Satisfaction scores by 14% from 3.2 to 4.7 within 6 months of opening.

Sales, recruiting new students, consultation with clients on CA worker’s compensation law questions, management of daily office operations, answering phone calls and provide information about the products we sell and the courses we provide, invoicing. • Raised our sales and recruiting levels to 40% in less than a month.

Management of daily operations of 15 associates and 2 Guest Service departments that included Bell/Door Staff and Concierges of a 410-room hotel. Recruitment and selection of associates. Delivery of training focused on W culture. Welcomed guests, VIP’s and celebrities and made sure they have a great experience during their stay. Delivery of hotel tours and promotion of the W culture to guests. Cash handling and maintaining a $3,000 bank. Collaboration on brand initiatives. • Raised overall Associate Satisfaction Survey 13% in 2006 from 72% to 85%. • Raised Guest Satisfaction scores by 10% in 2006 from 70.3 to 80.3.

Tempe Arizona

Management of operations for the Housekeeping & Engineering Departments for a 126-room hotel with a 2 million dollar revenue budget. Responsible for all Human Resource functions including hiring, terminations, Worker's Compensation, performance management and payroll. Facilitated the budgeting process, managed a staff of 17 associates. Raised Quality Assurance from 65% in 2002 to 89% total score in 2003Raised Guest Satisfaction scores by 15% in 2003 from 75.2 to 86.5Raised overall Associate Satisfaction Survey 20% in 2003 from 56% to 69.2%

Tempe Arizona

Managed a 24-hour front office operation and a staff of 17 people. Responsible for scheduling, accounts payable, accounts receivable, and customer service. Raised Guest Satisfaction by 14.4%. Responsible for all Human Resource functions including hiring, terminations, Worker's Compensation, performance management and payroll, Sales and Reservations. Cash handling and responsible for daily bank transactions.

Responsible for daily operation for the Front Desk, Cash Handling, Welcome guests, Scheduling, assisting guest needs, reservations, sales, assisting the sales department with sales calls, office organization, ordering and payroll.

Bachelor'S Degree, Hospitality Administration/Management

2 years of mathematics studies.

Xray Tech, X-Ray Tech., Graduate

Registered Nurse