Armando Ramirez Email and Phone Number

IT support & home users delivery

Tier 1 support on ticket management Jira software MASMOVIL Spain.

• Manage Huawei Storage, hyperconverged technology projects & Huawei hardware delivery. • Manage Wifi 6.0 & 5.0 projects with Huawei Technology, implementation in Elektra Warehouses and TV Azteca. Creating WiFi Site Surveys & heat maps reports. Monday.com project management software.

Service Desk implementation based on ITIL.

Regional IT Leader which collectively manage all IT requirements for 8 sites in Mexico and support Corporate Help Desk Software for 16 countries. Manage IT budget of Capex & Opex as planned / budgeted.Active Directory Migration from 2003 to 2012 Functional Level.Ensure that KPI'S systems performance are aligned with the business. (Servers, Internet, LAN) meets or exceed the standards of reliability and performance (Operating Time/Reliability).Guarantee service quality meets or exceed service level agreements on IT support.Check connectivity status daily (internet/LAN/WAN) of the 8 sites in Mexico and take the appropriate measures to solve problems. Report the findings and an action plan in case of crisis.Establish two new offices in Tabasco and Lomas de Chapultepec. Electrical power connection and everything related to communications for voice IP and data. Network, telephone and computer infrastructure.Coordinating and overseeing all construction and renovation work on site.Owns projects schedule and budget, and ensures deadlines with internal and external stakeholders.Ensure all country and businesses regulations and quality standards are met.Responsible for equipment and material delivery and on-site maintenance.Monitor and ensure on-site safety, cleanliness and orderliness.

Implementation and automation of ITIL processes in System Center Service Manager (Service Desk, Incident Management, Problem Management, Change Management).Service Catalog definitionMetrics and KPI definition.Automation of ITIL and system tasks with System Center Orchestrator.Review of business processes with different areas (Documentation Processes).

Studies of Return on investment analysis (ROI) and total cost of ownership (TCO) for new projectCreation of the Business Case of the proposed solutions.Integrate International standards ideas to commercial proposals.Creating the Business Case of proposed solutions.Sales support in the pre-sales processes.Presentations of Axiltia service portfolio to customers.Implement business processes (CRM, SharePoint, Documentation Processes).

Responsible of the IT Infrastructure (750 PC and 10 servers).MPLS-Implementation.Helping on the infrastructure configuration for SAP implementation.Automatic reports of the infrastructure state and alarms.IT Procedures and policies implementation.IT Security and Compliance policy.Phone system maintenance.

IT Procedures and policies implementation.IT Security and Compliance policy.Application Management.Log Management & Compliance.Desktop Management.Automatic reports of the infrastructure state and alarms configurationCOBIT compliance.Ethical Hacking.

Service Delivery – Data Center for ILCE (Instituto Latinoamericano de la Comunicación Educativa).Service Delivery for the DRP for Government Office, SFP (Secretaría de la Función Publica).

ITIL Service Catalog implementation – KIO Networks.DRP y BCP procedures implementation for the Secretaría de la Función Pública in the Data Center of KIO Networks (DRP – Disaster Recovery Plan, BCP – Business Continuity Plan).RA- Risk AnalysisBIA – Business Impact AnalysisISO 17799 - BS7799 IT Security and ComplianceTeach CobIT courses in Bogota, Colombia and México.Teach ITIL courses in Bogota, Colombia and México.Teach ORM Operational Risk Management curses, Mexico.

Dynamics Great Plains ERP implementation.IT budget control and finances reports.Management of communications, computing, and information systems equipment minimizing down time and loss of data through a disaster recovery plan.Leadership in migrating Megapaq to VB with SQL in the development of in-house modules for Invoicing and Accounts Receivable, including reports using Crystal.Consolidation of communication infrastructure between Flowserve Mexico and the corporate headquarters in Dallas, Texas, and Venezuela (Caracas, Barcelona, Maracaibo, Punto Fijo) using VPN and Frame Relay.Dynamics Green Belt Project on inventory cycle for the Continues Improvement Program.Implementation of a system for expenses control.E-mail system migration from MS Exchange to IBM Domino R5 in 2 plants and 9 Sales offices; and 500 users from MS Outlook to Lotus Notes.Process mapping of management processes for migration to PRMS system.

Management of a $250K project for communications in a 3-month period. Cisco switching implantation.Electronic virtual self-training project for users on MS-Office. CBT. Computer Base Training.Windows NT server implementation; Back office products and Office applications; experience in migration from Decnet to TCP/IP.Implementation and configuration of RAID through hardware and software. Purchase, installation, and support of 10 Alpha and Intel servers. Backup procedures.Plan and use of disaster recovery (DRP) of critical servers in the company with COMDISCO in New Jersey.Member of the network administration and operation of 1000 PC´s.Helpdesk and Technical support to users.Configurations of routers, switches and hubs (Cisco, Catalyst and Bay Networks, virtual networks). High end handling of TCP/IP (troubleshooting, subnetting and/or supernetting). SNMP, Open View, and Network monitoring of SMS.Design, flowcharting, refining, and analysis of networks and protocols (Sniffer).Voice-mail integration using Octel.

Corrective maintenance and system optimization in COBOL for IBM 9121.Database Management System IDMS.Creation of system procedures (Job Control Language - JCL).