Armando Ramos Email & Phone Number

• Support and manage the work of 24 Benefits staff who provide Retirement Benefits Counseling, process Service and Disability Retirement applications, Service Credit Purchases, Refunds, and Survivor Benefits.• Directly supervise a team of eight, who focus on 25 post-retirement workloads, along with the processing of Survivor Benefits for SCERS members. • Coordinate the work plan for assigned functions and services; assign work and projects; monitor work flow; review and evaluate work… Show more • Support and manage the work of 24 Benefits staff who provide Retirement Benefits Counseling, process Service and Disability Retirement applications, Service Credit Purchases, Refunds, and Survivor Benefits.• Directly supervise a team of eight, who focus on 25 post-retirement workloads, along with the processing of Survivor Benefits for SCERS members. • Coordinate the work plan for assigned functions and services; assign work and projects; monitor work flow; review and evaluate work products, methods and procedures; ensure work is performed accurately in compliance with policies, procedures, and regulations; ensure timelines are met.• Identify and solve departmental procedural problems, compose correspondence and provide verbal explanations of retirement benefits and options to members, retirees, employees, and the public. • Develop and implement benefit and payroll systems and processes; perform and approve complex payroll analysis.• Interpret and apply policies and procedures in accordance with the County Employees Retirement Law of 1937.• Provide and coordinate staff training; evaluate employee performance; provide feedback and areas for improvement. Show less

• Lead and support a team of nine in 44 different workloads. • Serve as a subject matter expert (SME) resource to resolve complex and escalated cases.• Serve as the representative, SME, and lead for the Account Services team on cross-functional teams, the Pension Solution Project, and in testing of Account Services workloads in different software systems.• Provide recommendations and develop process improvements to produce more effective and efficient ways to accomplish the… Show more • Lead and support a team of nine in 44 different workloads. • Serve as a subject matter expert (SME) resource to resolve complex and escalated cases.• Serve as the representative, SME, and lead for the Account Services team on cross-functional teams, the Pension Solution Project, and in testing of Account Services workloads in different software systems.• Provide recommendations and develop process improvements to produce more effective and efficient ways to accomplish the division’s objectives and unit assignments.• Write and perform test execution checklists (TEC) for user acceptance testing (UAT). Executing post implementation validation (PIV) to ensure system modifications are in compliance with expected results.• Lead the creation and implementation of training plans and schedules for new team members while providing guidance, peer coaching, and assistance to fellow team members.• Provide written reports and/or charts to management, reflecting error and accuracy rates associated with different workloads and making recommendations on how to improve or update procedures and reduce error frequency. • Evaluate unit performance, including the establishment of performance objectives and team accomplishments. Show less

• Review, analyze, and interpret court orders (QDRO), Notices of Adverse Interest, Judgments, wage orders for child or spousal support dividing members’ accounts or acknowledging accounts as sole and separate.• Review, analyze, and process CalSTRS applications and forms for: Retirement, Refund, Disability, Survivor Benefit, or Account Management as they relate to community property cases.• Respond to community property inquiries from members, former spouses, attorneys, or Child Support… Show more • Review, analyze, and interpret court orders (QDRO), Notices of Adverse Interest, Judgments, wage orders for child or spousal support dividing members’ accounts or acknowledging accounts as sole and separate.• Review, analyze, and process CalSTRS applications and forms for: Retirement, Refund, Disability, Survivor Benefit, or Account Management as they relate to community property cases.• Respond to community property inquiries from members, former spouses, attorneys, or Child Support Services by phone, email, or correspondence.• Draft instructions, estimate work orders, and Legal information requests to other CalSTRS business areas.• Review and analyze the Teachers’ Retirement Law to consultant and develop strategies, proposals, and recommendations to complex cases and/or to the community property policies and procedures. • Use Excel to track and complete cases; gather statistics for data reporting and analysis.• Participate on Legislative or cross-functional teams affecting Community Property laws and procedures. Show less

• Establish and update member account information such as: addresses, direct deposits, income tax withholdings, beneficiaries, and assist with quality control reviews of the workload.• Prepare and process member Statement of Accounts, Community Property estimates, and account segregations.• Process Service Credit Breakdown requests on behalf of members and provide corrections to deficiencies.• Respond to Verification of Benefits, Intersystem Membership Advice, service credit cost… Show more • Establish and update member account information such as: addresses, direct deposits, income tax withholdings, beneficiaries, and assist with quality control reviews of the workload.• Prepare and process member Statement of Accounts, Community Property estimates, and account segregations.• Process Service Credit Breakdown requests on behalf of members and provide corrections to deficiencies.• Respond to Verification of Benefits, Intersystem Membership Advice, service credit cost information, out of state service credit information, and third-party audit requests.• Accurately identify, interpret, and apply Teachers’ Retirement Laws, policies, regulations and procedures. Show less

• Assist the Service Credit Branch of the Member Account Management Division in responding to participant and business partner requests for Service Credit Purchases, Balance Due Calculations, etc.• Respond to basic inquiries (i.e.: telephone, Workflow inquiries, etc.) of a general nature and directs those inquiries that are more complex to appropriate staff.• Assist with the processing of the incoming and returned mail, Workflow inquiries/requests and faxes by sorting and distributing… Show more • Assist the Service Credit Branch of the Member Account Management Division in responding to participant and business partner requests for Service Credit Purchases, Balance Due Calculations, etc.• Respond to basic inquiries (i.e.: telephone, Workflow inquiries, etc.) of a general nature and directs those inquiries that are more complex to appropriate staff.• Assist with the processing of the incoming and returned mail, Workflow inquiries/requests and faxes by sorting and distributing to the appropriate mailboxes.• Document the my|CalPERS system that Quality Control process was completed and the date correspondence was placed in the mail.• Verify the Workflow request was closed and that staff noted the account of the actions completed.• Support the Special Projects Unit in identifying, reviewing, and taking action on delinquent accounts. Show less

Bachelor’S Degree, Health Care Administration

Activities and Societies: Health Care Administration Student Forum, Pi Kappa Alpha

Associate'S Degree, Liberal Arts

Activities and Societies: Cosumnes River College Men’s Soccer Team