Armando Rodriguez Email and Phone Number

Contact Center Architect at Bank of America at @ Popular

United States

Armando Rodriguez's Location

Charlotte, North Carolina, United States, United States

Armando Rodriguez's Contact Details

Armando Rodriguez work email

Armando Rodriguez personal email

n/a

About Armando Rodriguez

over 10 years experience in data communications design, implementation, and maintenance. 6 years experience in secure technical design, and maintenance of converged telecommunications (VoIP). Demonstrated expertise in secure telecommunications and secure data communications networking.

Armando Rodriguez's Current Company Details

Popular

United States

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Senior Solutions Architect

Bank Of America Mar 2022 - Dec 2024

Charlotte, Nc, Us

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Enterprise Architect

Avaya Mar 2021 - Feb 2022

Morristown, New Jersey, Us

• Acts as an independent Avaya Architect and Design Lead in support of architecture designs to be consumed for global deployments of Avaya Unified Communications (UC) and Contact Center (CC) solutions.• Individual contributor that architects, designs, and documents Avaya CC and UC solutions:• Solution/Application Overview and high-level call flow drawings• Low-level design for all Avaya Aura solution components that includes (but not limited to) SIP and CM trunking, dial-plan, network region, IP workbooks, etc.• Strong communications skills (written and verbal) with an ability to lead a project to guide customer and cross-functional internal/partner teams for Cloud architecture, planning, low level detailed UC/CC requirements gathering, design documentation, end-to-end solution integration and failover testing.• Technical oversight for development, implementation, troubleshooting and migration of Avaya CC and UC solutions.• 15+ years of proven industry experience working with Avaya solutions at architecture, design, configuration and implementation.• Ability to work independently and in the team environments as well as with discipline in a remote/home working environment.

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Sr Network Engineer

Verizon Connect Feb 2020 - Mar 2021

Atlanta, Ga, Us

 Define, document, train and monitor policies for 13 AWS cloud call centers• Proficient in Unified Communications, Telephony infrastructure and protocols - SIP, MGCP, H.323, Webrtc• Proficient in SIP End-to-End call flow tracing with detail analysis and monitoring skills. Client liaison for third-party vendors & the suite of Reveal product line Call Center administrator for IVR routing, queue management, and 24x7 incidents/outages Audit corporate compliance amongst Network Operations, System Operations, Voice Engineers and Desktop Support Implement IAM policies across the care organization. Collaborate on incident management, root cause, and remediation steps with stakeholders Monitor system traffic and work with support teams to mitigate any risks that threaten network security Develop an autonomous structure for reporting, troubleshooting and monitoring system outages  Platform Integrations testing and verification.

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Voice/Data Network Consultant

Unitedhealth Group (Optum) Jun 2016 - Jan 2020

As the Sr Voice/Data Ntwk Anlyst I provide operational support and guidance to the company's internal clients as well as the infrastructure team. This role performs at a technical expert level in Local Area, Wide Area and Data Center network environments. Daily tasks involve the performance of a wide variety of Network & Telecom design, capacity monitoring and consultative services, as well as provide recommendations for the effective and efficient management of Network & Telecom systems. This role is responsible for providing Tier 4 support of all network and Telecom systemsResponsibilities as a Sr Voice/Data Ntwk Anlyst involve network architecture from a LAN, WAN and Data Center network and telecom perspective and is the primary point of contact for development and operations teams throughout Alere Health. The Sr Voice/Data Ntwk Anlyst answers questions about installation, operation, configuration, customization, performance, and usage of assigned products. Along with the consultancy role, the Sr Voice/Data Ntwk Anlyst will develop internal network administration standards and mentor junior level network and telecom technicians.
Network Admin Iii (Voice)

Cox Communications Sep 2012 - Jun 2016

Atlanta, Ga, Us

I'm responsible for the design, implementation, support and management of complex Avaya Unified Communications architecture. RESPONSIBLITIES: Develop requirements, engineer and manage all phases of a project including design, implementation and support, including extensive troubleshooting of the systems and management of junior support resources on a skills or shift basis. Serve as a primary advisor to management and development staff for matters of voice infrastructure design. Ability and willingness to learn, support and integrate with other Contact Center software and applications. Provide functional guidance, advice, and/or training to less-experienced administrators. Acts as project manager in planning and directing multiple projects to coordinate software applications from the development environment to staging environment through the build process and ultimately migration to production.

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Managed Services Engineer

Nacr Jan 2009 - Sep 2012

Eagan, Mn, Us

I'm responsible for break/fix and MAC incidents. This could involve remote access and/or onsite work for PBX, voicemail and other associated adjuncts. I perform incident list management on a daily basis in an automated ticketing system. 1. Perform break/fix and MAC work for NACR and S1 IT customers.2. Follow up with customer contacts to ensure satisfactory completion of work.3. Log all work time in automated ticketing system.4. Daily management of incident list to ensure break/fix or MAC work done in a timely manner.5. Remote support of other vendors/contractors at remote customer locations.6. Demonstrate high standards of conduct and ethics as well as appropriate judgment, independence, and discretion7. Develop positive relationships with internal departments of the SSC and with customer base8. Other duties as may be assigned to support the SSC and Dispatch Teams.

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Regional Solutions Engineer

Avaya Sep 2006 - Dec 2008

Morristown, New Jersey, Us

I’m responsible for providing managerial and technical support to Direct and Indirect Channels. Responsibilities include directing the technical efforts of technical, marketing, provisioning and maintenance escalations across the entire Avaya product line. Additionally, I direct the technical efforts of others and provide on-site managerial leadership, consultation, technical training, and documentation validation, to ensure successful pre-sales and post-sales support. I’m responsible for interfacing with internal and external decision-makers, technical departments and vendors. I act as an extension of Avaya Labs by interactively providing accurate test data to ensure root cause analysis and design improvements. On site support of beta and controlled introductions of new products also falls under the umbrella of my responsibilities. I direct and influence individuals not under my direct control.

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Armando Rodriguez Skills

Voip Telephony Telecommunications Avaya Network Security Troubleshooting Sip Security Ip Pbx Unified Communications Tcp/ip Linux System Administration Deployment Voice Mail Messaging T1 Qos Avaya Pbx Isdn Juniper Switches Managed Services Networking Network Engineering Integration Routing Cisco Call Manager Lan Wan Routers Tdm Mpls Ethernet Wireless Data Center Vpn H.323 Acd Contact Centers Sip Trunking Call Centers Vendor Management Computer Hardware Computer Security Ivr Cti Voice Unified Messaging Servers

Armando Rodriguez Education Details

Devry University - Decatur, Ga

Electronic Engineering Technology

Frequently Asked Questions about Armando Rodriguez

What company does Armando Rodriguez work for?

Armando Rodriguez works for Popular

What is Armando Rodriguez's role at the current company?

Armando Rodriguez's current role is Contact Center Architect at Bank of America.

What is Armando Rodriguez's email address?

Armando Rodriguez's email address is ar****@****cox.com

What schools did Armando Rodriguez attend?

Armando Rodriguez attended Devry University - Decatur, Ga.

What skills is Armando Rodriguez known for?

Armando Rodriguez has skills like Voip, Telephony, Telecommunications, Avaya, Network Security, Troubleshooting, Sip, Security, Ip, Pbx, Unified Communications, Tcp/ip.

Who are Armando Rodriguez's colleagues?

Armando Rodriguez's colleagues are Génesis Santiago Ríos, Mba, Stephanie Cotto, Giovanni Valentin, Linnette Rodriguez, Ariel Pagán-Irizarry, Amjad Ali, Zaira Del Río Luna.

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