Armando Rojas Email & Phone Number

Orlando, Florida, United States

Configuring and maintaining the networked computer system, including hardware, system software, and applications.Ensuring data is stored securely and backed up regularly.Diagnosing and resolving hardware, software, networking, and system issues when they arise.Replacing and upgrading defective or outdated components when necessary.Monitoring system performance to ensure everything runs smoothly and securely.Researching and recommending new approaches to improve the networked computer system.Providing technical support when requested. Documenting any processes which employees need to follow in order to successfully work within our computing system.Troubleshooting all and any customer issuesManaging profiles in a Windows environment

Orlando, Florida Area

Provide remote technical assistance and support for incoming queries and issues related to computer systems, and softwareAdding users to directories to networks and drive mapping and Active directory rights along with remote access to other workstationsCustomer service including troubleshooting of all and any form of computer issuesDeploy, maintain, and troubleshoot core business applications, including application servers, associated hardware, endpoints, and databasesMeet and coordinate with internal and external stakeholders to establish project scope, system goals, and requirementsDevelop, analyze, prioritize, and organize requirement specifications, data mapping, diagrams, and flowcharts for developers and testers to followTranslate highly technical specifications into clear non-technical requirementsManage the set-up and configuration of systemsDefine and coordinate the execution of testing procedures, and develop test cases to serve the overall quality assurance processProvide documentation of all processes and training as neededDevelop and implement maintenance procedures, monitor systems health, gather system statistics, and troubleshoot reported errors and alarmsPerform design, implementation, and upgrades of information systems to meet the business and user needsImplement best practices for scalability, supportability, ease of maintenance, and system performance

Winter Park, Florida, United States

Led a team of 4 technicians into the field for at home and on-site work for our clients.Computer diagnostic, maintenance and repairs including all hardware issuesCustomer service including troubleshooting of all and any form of computer issuesConfiguration of all PC requirements, O.S. installs, virus removals, hardware issues, etcSet up hardware and install and configure software and driversMaintain and repair technological equipment (e.g. routers) or peripheral devicesInstall well-functioning LAN/WAN and other networks and manage components (servers, IPS etc.)Manage security options and software in computers and networks to maintain privacy and protection from attacksPerform regular upgrades to ensure systems remain updatedTroubleshoot system failures or bugs and provide solutions to restore functionalityArrange maintenance sessions to discover and mend inefficienciesKeep records of repairs and fixes for future referenceOffer timely technical support and teach users how to utilize computers correctly