Armando Tinoco Email & Phone Number

Chandler, Az, Us

Provide direction and ideas on best practices for ERP system processes.Lead the administration, planning, implementation, configuration, and maintenance of the Microsoft Dynamics AX 2012 application.Act as a Functional/Technical expert on the Microsoft Dynamics AX 2012 solution.Incident management; troubleshooting and resolving user requests and problems for Dynamics AX.Provide support such as, troubleshooting malfunctions of program bugs, hardware and software applications, and security systems to resolve operational issues.

Design/compose functional specs, test and maintain of new and existing logic in Microsoft AX ERP environments for clients (4.0, 2009 & 2012 R2/R3).Operational or GAP Analysis in order to understand client processes and business structure.Liaison between the key users and the development team.Create and deliver training for the key users for Warehouse Management, Trade & Logistics, Purchasing, Sales & Marketing – CRM, AP, AR, MRP, Production.Working knowledge of AX environment and interaction between the components (database, AOS, EP, SSRS)Troubleshoot Dynamics AX technical, functional and environment issues.Setup and configure vanilla Dynamics AX environments.Support environments as a Dynamics AX Administrator.Provide support to users.

Set up and Administer Microsoft Dynamics AX 4 / AX 2009 / AX 2012 R2.Deployed best practice solutions that aligned with business goals.Managed relationships with critical IT vendors that resulted in improved service at a reduced cost.IT Contract and Licensing Management.Managed and assisted with implementation, Support, and Customization of all Dynamics AX modules including: Financials, Trade and Logistics, Production, Shop Floor Control and CRM.Implementation and Design Business Intelligence software (ZAP BI).Supported installation and configuration for AX enhancements.Interfaced/team with consultants to solve Technical-Functional deployment problems.Served as primary support liaison between Interlubgroup and the Microsoft Partner and managed all the changes to the Dynamics AX environment.Managed the quality of work completed by external consultants, vendors, or internal project team members for Dynamics AX projects.Produced business flows, functional understanding documents, training guides (User manuals) and solutions design document related to Microsoft Dynamics AX.Provide Functional training to End users.Was responsible for development and delivery of testing strategies.Investigated issues/bugs and ensure high quality hot fix releases for Microsoft's flagship ERP Product Dynamics AX.Was responsible for Pre and Post Go Live Support activities while managing the system as AX Administrator.

Led and coordinated staff to develop and implement processes to generate Financial Reporting to business decisions and Regulatory Agencies.Act as major point of contact with the Financial Information Committee of the Mexican Banking Association.Timely and Accurate compliance with Regulatory Agencies requirements (Secretary of Economy – SHCP|CNBV and Central Bank – Banxico).Implemented statistical analysis for the Branch Opening-Closing Strategy.Developed and performed executive presentations for Finance and Marketing departments.