Armando Vásquez Email & Phone Number

Managua, Nicaragua

Head of the software development and systems administration teams.• Directed the in-house development, deployment, and support of diverse applications that decreased operational workloads and optimized response times for internal and external clients.• Managed, monitored, and provided client support for the infrastructure and the public services running in the company.• Evaluated and deployed multiple platforms and established partnerships with global technology companies to add new services to IDEAY's portfolio.• Improved the pre-sales process for the portfolio's private and public cloud services, obtaining more efficient times to deliver client project evaluations.• Assisted clients with numerous technological project evaluations and designs, such as migrations, internal policy definitions, and infrastructure choices.• Managed relationships with key accounts, vendors, outsourced staff, and strategic allies.

Nicaragua

• Directed multidisciplinary teams: including logistics, operations, QA, commercial, and engineering, to complete the implementation of IVR platforms and services across Latin America with clients like CLARO, TIGO, PERSONAL, and MOVISTAR.• Managed up to 12 projects simultaneously in different stages, coordinating third-party providers, internal teams, and client counterparts to build project plans and follow up on the execution timeframes.

Nicaragua

• Led the successful planning and implementation of company-wide software development process improvements, resulting in streamlined workflows and increased efficiency.• Introduced and integrated SharePoint and TFS as collaborative platforms, enhancing cross-departmental communication and enabling efficient project tracking and branching for development teams.• Implemented the KAYAKO Help Desk System and established supporting processes, including internal policies, SLA/OLA revisions, KPIs, and analytics integration with existing reporting tools, leading to improved customer support and issue resolution.• Provided expert consulting to external clients on diverse technology projects, encompassing technology integration, server migration, production environment design, and Web/DB server deployment and configuration.

Nicaragua

• Ensured seamless operation of Windows Server environments for 35+ users through comprehensive support. Proactively monitored performance, resolved complex technical issues, and handled installation, configuration, and troubleshooting to maximize system uptime and user satisfaction.• Successfully upgraded 35+ servers to the latest OS versions, meticulously validating critical roles like Web, DB, Domain Controller, Active Directory, DNS, DHCP, and File Server.• Streamlined application deployment by efficiently transitioning internal applications from development to staging and production environments.

Nicaragua

• Gathered and analyzed requirements for designing and developing applications according to the terms agreed with the clients.• Collaborated in designing, developing, and deploying an off-the-shelf, fully configurable Human Resources Management System.

Master'S Degree, International Master Of Business Administration - Mba, Technology Management

Bachelor Of Engineering - Be, Systems Engineering And Information Technology

Postgraduate Degree, Marketing/Marketing Management, General

Postgraduate Degree, Project Management