Armando Vásquez Email & Phone Number

Managua, Nicaragua

• Head of the software development and systems administration teams.
• Directed the in-house development, deployment, and support of diverse applications that decreased operational workloads and optimized response times for internal and external clients.
• Managed, monitored, and provided client support for the infrastructure and the public services running in the company.
• Evaluated and deployed multiple platforms and established partnerships with global technology companies to add new services to IDEAY's portfolio.
• Improved the pre-sales process for the portfolio's private and public cloud services, obtaining more efficient times to deliver client project evaluations.
• Assisted clients with numerous technological project evaluations and designs, such as migrations, internal policy definitions, and infrastructure choices.

Nicaragua

• Directed multidisciplinary teams: including logistics, operations, QA, commercial, and engineering, to complete the implementation of IVR platforms and services across Latin America with clients like CLARO, TIGO.
• Managed up to 12 projects simultaneously in different stages, coordinating third-party providers, internal teams, and client counterparts to build project plans and follow up on the execution timeframes.

Nicaragua

• Led the successful planning and implementation of company-wide software development process improvements, resulting in streamlined workflows and increased efficiency.
• Introduced and integrated SharePoint and TFS as collaborative platforms, enhancing cross-departmental communication and enabling efficient project tracking and branching for development teams.
• Implemented the KAYAKO Help Desk System and established supporting processes, including internal policies, SLA/OLA revisions, KPIs, and analytics integration with existing reporting tools, leading to improved customer.
• Provided expert consulting to external clients on diverse technology projects, encompassing technology integration, server migration, production environment design, and Web/DB server deployment and configuration.

Nicaragua

• Ensured seamless operation of Windows Server environments for 35+ users through comprehensive support. Proactively monitored performance, resolved complex technical issues, and handled installation, configuration, and.
• Successfully upgraded 35+ servers to the latest OS versions, meticulously validating critical roles like Web, DB, Domain Controller, Active Directory, DNS, DHCP, and File Server.
• Streamlined application deployment by efficiently transitioning internal applications from development to staging and production environments.

Nicaragua

• Gathered and analyzed requirements for designing and developing applications according to the terms agreed with the clients.
• Collaborated in designing, developing, and deploying an off-the-shelf, fully configurable Human Resources Management System.

Master'S Degree, International Master Of Business Administration - Mba, Technology Management

Bachelor Of Engineering - Be, Systems Engineering And Information Technology

Postgraduate Degree, Marketing/Marketing Management, General

Postgraduate Degree, Project Management