My role involve providing end-to-end support to customers using Cloud Platform products, solutions, and APIs, particularly Google Network Services. I participate in a global 24x7-support organization, working hand-in-hand with Engineers and Product Managers to enhance the product and ensure customer success. Additionally, I manage change requests and incident tickets for Infrastructure and Networking Teams and followed strict protocols for notifications, escalations, and… Show more My role involve providing end-to-end support to customers using Cloud Platform products, solutions, and APIs, particularly Google Network Services. I participate in a global 24x7-support organization, working hand-in-hand with Engineers and Product Managers to enhance the product and ensure customer success. Additionally, I manage change requests and incident tickets for Infrastructure and Networking Teams and followed strict protocols for notifications, escalations, and communication involving operational issues. Show less

I was on a Cloud Trainee program for Google Cloud Platform, in which i learned:- Implement Google cloud services, handling server administration in Linux, and programming in Shell and Python. - Cloud monitoring and logging, cloud networking, and utilizing Google Kubernetes Engine. - To connect on-premises infrastructures with Google Cloud, using Terraform for IaC, - Docker and Kubernetes basics. - Lastly, I was taught the importance and implications of Cloud Security.

Provide technical support to customers of TIGO in El Salvador, checking the health of their radiobases and the services that the customer provided to their clients

Learn and work with real cases of a TAC Engineer.Assist with the operation maintenance and repair of equipment.Develop strategic plans to provide effective product development.Assist in the installation, maintenance, and general support of systems.Resolve systemic issues providing short, medium and long-term solutions.