Armando Velez Email and Phone Number

Analyzed and created Databases to streamline the repair quoting process. Developed the Repair Cost monitoring in Java to analyze part repair costs and identify cost outliers for the team to address.

•Over the phone tech support for the carwash controller and the point of sale (Washpilot and Profitpilot).•Had to learn how the proprietary software and equipment worked to be able to do tech support for it. Also needed to learn what could go wrong and the causes.•Tested new builds of the software and wrote up bug reports for development.•Needed to be able to identify problems given limited information from users who were usually not tech savvy and then communicate the solutions to the problems to them.

•Manage website content and ensure updates/changes are accurate and made on a timely basis. -•Troubleshoot webpage/server problems and monitor security matters.•Improve online presence by addressing site architecture and user experience; and identifying ways to articulate brand in online space.•Evaluate, change and automate e-commerce process to improve shopper experience, increase online sales, streamline the order fulfillment task and support company expansion goals.•Maximize sales of used and refurbished inventory on Ebay by reducing the sales cycle and developing a more efficient way to orchestrate transactions.•Oversee repair and maintenance of all hardware and handle purchase recommendations, installation and updates of all software.

• Invited back for second Internship based on excellent performance during 2010 Summer Internship Program.• Worked in Web Development Department and supported Product Ordering System web team responsible for updating, testing and debugging bi-weekly releases of system. Only Intern on team (12 local and international team members).• Successfully and quickly mastered more complex HTML code of Citrix website. Also leveraged 2010 Intern experience which provided insights to Citrix testing approach and standards.• Used Microsoft’s Visual Studio App to write automated tests to ensure accurate information flow from customer input to Order Fulfillment.• Participated in 4 2-week time sensitive build cycles. Received additional and more challenging responsibilities after demonstrating expertise and correctly completing assignments for 1st build within tight deadline.• Valuable contribution to team acknowledged by being treated as fulltime employee accountable for critical responsibilities that impacted quality of releases.

• Assigned to Xenapp Division and “Moonlight” App Project. Cloud based App designed to provide laptop security and protect enterprise data from theft or loss. Only Intern on 10 member development team.• Quickly learned critical basics of Xenapp software, cloud technology and Moonlight App purpose. • Wrote scripts based on business requirements to test functionality of App. • Conducted tests of assigned scripts and delivered results on timely basis.• Consistently received positive feedback from Team Mentor and Division Manager during bi-weekly and/or weekly meetings.