Meaning, advocacy and opportunity for your health. Currently in stealth mode.

At Digital Ethos Solutions, I lead a dynamic team dedicated to advancing ethical AI practices and helping businesses unlock the full potential of artificial intelligence. As the Founder and AI Specialist, I focus on delivering tailored solutions that integrate cutting-edge technology with a strong ethical framework, ensuring that AI is developed and deployed responsibly.Key Responsibilities:-Consulting Services: Provide AI strategy consulting to businesses, guiding them in adopting and implementing advanced AI technologies as deep learning, NLP, large language models (LLMs), and MLOps. I focus on enhancing operational efficiency while upholding strict ethical standards.-Academy Leadership: Oversee the development and delivery of AI programs, designed to equip professionals with practical skills in areas such as generative AI, agentic AI (ReAct agents), and retriever-augmented generation (RAG). These programs are aimed at elevating technical competence while emphasizing ethical AI deployment.-Ethical AI Advocacy: Promote the ethical use of AI through workshops, keynote speaking engagements, and collaborations with industry leaders. This includes advocating for transparency, fairness, and responsible innovation across various sectors.-Business Development: Collaborate closely with clients to understand their specific needs, designing and implementing AI-driven solutions using frameworks like LangChain, TensorFlow, and PyTorch. The focus is on creating measurable, long-term business impact with AI technologies while ensuring ethical AI alignment.Key Achievements:-Successfully consulted for businesses to integrate AI strategies involving technologies such as LLMs, MLOps, and agentic AI, increasing their operational efficiency and competitive edge.- Established a professional AI academy offering cutting-edge programs-Spearheaded ethical AI initiatives that have gained recognition in the industry for promoting responsible innovation.

Progress from consulting organization advising clients on how to increase market share, improve efficiencies, and enhance customer satisfaction with digital technologies to delivering product platform with social impact assessing employee mental wellness in workplace and offering recommendations for improvement to both employees and employers. Lead 17 cross-functional employees in daily functions, ranging from business development to PR to UX design and full stack development. Align product changes and infrastructure with strategies, objectives, and goals. Manage team performance, acquire new customers, and maintain public relations. Define go-to-market strategies, utilizing digital campaigns to target HR consultants and organizational change managers of high-end organizations. • Generated 22% year-over-year growth while consulting small and mid-level businesses on digital transformation strategies, automation, digital platforms, and technology improvements.• Certified 600-800 people in IT service management, Agile methodologies, and project management principles and trained more than 100 in AI and data science at CalTech and Purdue extension programs. Delivered training to high-profile companies, including Charter Communications, American Express, US Air Force, and Wells Fargo. • Designed materials for Skillsoft programs and CalTech modules and achieved 90%+ pass rates for certification programs. Coached and certified 50+ executives in ITIL digital and IT strategy.

As a Contracted Senior Trainer at Skillsoft, I am responsible for content creation, review, and delivery across a wide array of IT and AI topics. My work includes training on machine learning with Python, deep learning with TensorFlow, NLP, and ITIL v4 Managing Professional and Strategic Leader tracks. I help professionals master digital transformation, project management, and AI ethics, while also covering practical applications of AI technologies such as LLMs, MLOps, and ReAct agents.

As the Director of Learning and Development at Digital Ethos Academy, I spearheaded the design and delivery of innovative training programs aimed at fostering sustainable and ethical AI practices. I led a team of instructional designers to create impactful training for industries like financial services, healthcare, and government.With over 10 years of experience in the industry, I have a proven track record of designing and delivering high-quality training solutions that meet the needs of both individuals and organizations.My key achievements in this role include:- Developing a comprehensive ITIL v4 foundations training programs that has helped hundreds of individuals successfully prepare for and pass the ITIL foundations certification exam.- Led the creation of training programs in cutting-edge technologies like generative AI, ReAct agents, and RAG, ensuring that students gained practical skills for immediate application.- Empowered organizations to adopt responsible AI practices that align with both ethical standards and business objectives.At Digital Ethos Academy, we are committed to empowering individuals and organizations to adopt a sustainable and ethical approach to technology. As the Director of Learning and Development, I am proud to lead a team that is dedicated to creating innovative and engaging training solutions that help our students achieve their goals and make a positive impact on the world.

Built and supervised a team of data scientists, machine learning engineers and interns across service sales organization in North America. Transformed service sales to be more technology-driven with new team; defined roles, responsibilities, and infrastructure. Drove efficiencies in sales by leveraging AI and data science to gain better insights and enable data-driven decisions.Before building a team from the grounds up, I owned the end to end pipeline of machine learning models for predicting sales performance, clustering sales reps to enhance sales programs execution, among other models. I used SHAP values for global and local model explainability used for prescriptive analytics.

Promoted to manage all of America based on success in previous role. Oversaw financial performance of support services in data centers while managing program budgets valued at $150K. Analyzed data to understand percentage of support services. Partnered with marketing to launch campaigns and sponsor events while motivating team members with sales contests.• Generated 5% year-over-year (~$150–200M annually) growth of adoption rate for data center white glove support services. Established customer education to help customers understand importance of services. • Set clear boundaries around support services with executives handling escalations while training executives to educate customers and elevate technical support.• Introduced the use of Data Science to drive portfolio performance by creating supervised and unsupervised models.• Automated reports, sales campaigns, powerpoint presentations and email delivery using python scripts reducing the amount of efforts by at least 150 man/hours per month.

Controlled $5M with up to 40 direct reports while driving growth across West Coast and Latin America. Redefined role to transition from heavy technical aspects to more strategic aspects with emphasis on sales and customer relationships. Relied on management experience and ability to collaborate to deliver end-to-end changes while holding teams accountable. • Contributed to 500% revenue growth over 3 years in premium services for small and medium businesses by scaling newly launched premium service offerings and team with redefined roles to maximize cost efficiencies and customer satisfaction. • Transformed how team was evaluated, leading to company’s global adoption of evaluation methods. Led project to redefine service account manager role and methods for measuring success with specific KPIs focused on revenue.• Automated the data extraction and analysis for team and portfolio performance with python resulting in the eliminating of human errors and scalability of the service delivery

Served as freelance consultant, advising companies in government and private industries in various IT initiatives to align with overall strategy. Advised on business analysis, enterprise architecture, tools selection, awareness training, process design, and overall technology implementation and improvements.

Responsibilities:Creation of Business Proposals for Customers and PotentialsSales process of CRM/ERP and BI solutionsCRM and ERP implementation/migration and integration projectsCall center project design for services outsourcingSupervision and training of the operators at our call centerLeading the development teamBusiness Systems Analysis for new solutions implementationRequirements ManagementBusiness Solutions presentations and demonstrationsRole summaryI was in charge of the implementation, migration and integration projects of the different business solutions that AST company sells (CRM, BI and Service Desk). I was in charge of the requirements gathering, requirements management, elaboration of technical solutions, product integrations, solutions’ implementation and the coordination of the development team to provide support and maintenance. I was the manager for the call center agents that provided support to AST’s customers. I leaded the development team coordinating and getting involved in the development of new modules and different requirements for CRM and BI Solutions. I managed the platform migration of several CRM systems (web server, db and OS). I was in charge of the Service Desk implementation.

esponsibilities:PBX support for carriersCustomer Service for carriersPerformance statistics report creationTicketing escalationPriority 1 tickets resolutionTraining of new engineersRole summaryI provided 2nd and 3rd level support for carriers for Nortel’s Optical Ethernet, Optical Switches, Wireless Networking, and PBX