As a Technical Delivery Manager / Scrum Master, responsible for managing software delivery teams delivering value to clients via working software for travel portals used for hotel, air & car bookings.Providing oversight to all team projects; facilitating scrum events, removing development/testing blockers and working with leads to manage work assignments.• Successfully managed 2 software delivery teams; 10 to 12 members per team. Team composition consisted of PO, BSAs, Developers & Quality Assurance testers; onshore & offshore. • Given opportunity to manage software delivery team for high-profile client and successfully delivered projects to meet client requirements and expectations. • Successfully manage team capacity and resources on a daily to weekly basis. Closely working with Resource Managers to plan adequate team staffing to support project roadmap; rolling 3 months.• Diligently leverage soft skills to build rapport and trust, with team members. In an effort to build high-performing team(s).• Successfully track and manage software & testing through sprinting and release cycles.bug remediation through monthly release cycle deadline.

As a Sr. Project Manager, Sr. Scrum Master & Sr. Product Owner, managed project \ scrum teams through the entire end-to-end project lifecycle.• Managed $1M - $5M multi-year system integration projects from green-field through deployment and maintenance• Led process analysis effort to introduce system automations improving operational efficiencies by eliminating manual tasks saving $285K annually.• Led a scrum team which developed functionality to reduce customer dispatches and achieving an annual savings to Verizon of $5.65M.• Implemented & taught Sr. Project Management peers an engineering document creation process which eliminated an average of 30 days from system deployment project schedules.• Coached Product Owners & Scrum teams through user-story creation via INVEST model• Managed projects for up to 3 Scrum teams facilitating Scrum events & removing impediments• Reported sprint velocity to development teams via burn-down charts• Facilitated conflict between Product Owner & Development team by identifying source of conflict and working with team on alternative solution(s) to resolve conflict.

Responsible for the provisioning of new DSL customers, working trouble escalation calls for existing DSL customers. Performed the test \ turn-up, maintenance, provisioning of core ATM network and developed policies and procedures for the installation, configuration, maintenance and change control of ATM switches, ATM edge devices and routers.• Engaged in service outages to resolution• Performed scheduled upgrades to core network and DSL line equipment• Performed root-cause analysis for management & executive-level readouts• Provisioned new customers and circuit capacity

Managed a team of ATM Tier II Support Engineers responsible for resolving core network and customer premise equipment issues. This role required the following• Engaged in service outages to resolution and ensured executive escalations were handled • Managed on call schedules for 24/7/365 coverage• Executive level outage reporting and root-cause analysis read outs• Tracking and reporting Mean-Time-To-Repair• Managing the scheduling, communicating and reporting maintenance events

Responsible for managing the refueling of F-4, F-14 & A-10 aircraft on the flight line as well as operating the vehicles, equipment and storage facilities that are essential to the refueling operation while also ensuring the compliance of all safety regulations while handling these volatile liquids.