Managing demands of the SAP Sales & Service Squad seeking to meet several projects of diversified branches and deliver the best result on the requested demands. Acting and supporting directly with the development team.Working with SAP Sales Cloud, SAP Service Cloud, SAP Cloud Applications Studio (SDK).Managing priorities through all the demands that we have in the Squad.Constant contact with the project owner in order to provide an always up-to-date view of the demands and also understand our client's current position regarding the current project.

Managing demands of the SAP Marketing Cloud Squad seeking to meet several projects of diversified branches and deliver the best result on the requested demands. Acting and supporting directly with the development team.Working with SAP Marketing Cloud, SAP CDC, Qualtrics and SAP Analytics Cloud. Managing priorities through all the demands that we have in the Squad.Constant contact with the project owner in order to provide an always up-to-date view of the demands and also understand our client's current position regarding the current project.

Working on the project support team for SAP CRM tools (Sales Cloud, Commerce Cloud, Marketing Cloud) in order to meet customer improvements and act with corrections of possible system bugs.● Working with SAP CPI (Cloud Platform Integrator) and SAP CDC (Customer Data Cloud) to be able to integrate specific data between customer environments and applications into the SAP CRM platform.Daily contact with customers to align demands, open calls, priorities and next steps within the support of the project.Development of customizations for SAP CRM application according to customer demands, carried out in SAP Cloud Applications Studio (SAP platform to develop customizations for their systems).

Working as a Product Owner (PO) between Local Business and US DevelopmentTeam.Assisting local and global internal projects.Technical contact with dealers to perform file transmission system configurations.Performing Mockups (using Balsamiq) and User Stories.Development of an internship project that aims to centralize the information of alldealers in one system, where they can be attached Follow Ups about services inwhich they are involved. Developed in Java with graphical interface.Development of an internship project aimed at facilitating sales area support,increasing Market Share accuracy. Developed in Java with graphical interface, usingAccess as database.Working with Web Development (Angular and Springboot), working on projectsthat aim to provide a platform that meets all local and global business needs.Support for VBA (Access) applications that interact with the company'sMainframe, returning, through a more user-friendly Java UI, the values of IMStransactions.

• Support, development, management and restructuring of physical and logicalinfrastructure of networks and systems in IT, aiming at high availability andscalability.• Transfer and migration of Microsoft Windows server roles (Active Directory,DNS, Gpo's).• Support and training for users using management systems, miscellaneousapplications, and office hardware equipment through face-to-face, telephone andremote access.• Maintenance and support in hardware and software (Servers, Desktops,Workstations).• Database Servers: Microsoft SQL Server 2008.• ERP System Migration.RIOSOFT APOLO - Business Management• Preparation and review of work policy.• Standardization of processes aiming their improvements.• IT Documentation in General.• Development and negotiation of suppliers to purchase hardware, software andservices.