Armand Wray Email & Phone Number

Longmeadow, Ma, Us

Washington, District Of Columbia, United States

• Lead the discovery, design, development and implementation of insurance products and policies.• Conduct market research and analysis to identify emerging trends and opportunities for product innovation.• Work closely with the business and actuarial teams to create, update and maintain, rate, rule and forms for submission to State Departments of Insurance.• Ensure company filings are in compliance with state insurance regulations. Oversee Policy filings and respond to any Department of Insurance regulatory questions during filing process, ensuring collaboration with internal departments. Maintains rapport with regulatory personnel.• Oversee the product library of approved policy forms.• Diagnose and analyze unique business unit and customer problems.• Develop innovative recommendations and solutions to address challenges and drive business growth.• Contribute to market-leading product development initiatives.• Identify growth opportunities and develop strategic plan to implement them.• Drive initiatives to enhance market competitiveness and customer satisfaction.• Act as a liaison between the company and customers to address inquiries and feedback.

Massachusetts, United States

- Responsible for defining, and driving the creation of solutions and products related to the Group Insurance market value chain• Documented the business and functional requirements for the Group Insurance operating model across the complete Group Insurance value chain (Quotes, Submission, Underwriting, Sold Case Setup, Enrollment, In-force Administration, Billing and Claims)• Designed the MVP for Group Insurance and applied assessment methodology to value chain components to facilitate sourcing and investment decisions• Used GenAI powered solutions in order to maximize operational successes for clients. Suggested solutions to enable non-structured data to be used for informed decisioning. Evaluated conversion opportunities and architected solutions for integrations between multiple entities • Worked closely with IT product delivery and implementation teams to ensure solutions met the demonstrated market need & conformed to the Group insurance MVP• Created end-to-end working examples for sales demos for the Group platform and ecosystem capabilities. Delivered live demonstrations and changes in real-time to the system solutions.• Responsible for for Group solutions proposals with full ownership. • Effectively identified and translated client needs into services by understanding customers’ business needs, matching them with capabilities, and developed winning proposals• Worked with sales team as primary point of contact for Group Insurance services and platform, and represented company with Insurance Analyst/Influencers, Marketing-related Trade Organizations, industry conferences, and created content for collateral. Sought input on solutions• Helped customer base understand competitive positioning and identified opportunities to expand the value of the Group solution based on market forces• Handled other projects as assigned to further the goals of the company. Including print management and API orchestration architecture

Morristown, New Jersey, United States

Act as a subject matter expert in L&AH insurance space to understand customer/prospect requirements to ensure sound business solutions design in the sales cycle • Command over end-to-end sales enablement (presales) process• Create documentation such as white papers, product collaterals, presentations, design flows, etc. to facilitate conversations on solution appropriateness• Coordinate with sales & presales representative and internal departments to establish specific proposal plans, work on customer demonstrations• Work under tight deadlines in a responsive manner to generate customer use-cases and direct proof of concepts• Work as the product expert within pre-sales & provide support and guidance. Self-directed in-depth understanding of company’s product portfolio, technology architecture, frameworks, tools. Work as the product expert within pre-sales & provide support and guidance to the team• Create and deliver demonstrations, presentations, POV and map features/benefits of Majesco’s products to prospects’ specific needs by engaging with prospects/customers on their needs by clearly understanding (a) the Customer’s technical requirements and (b) the need for a system replacement or solution requirement• Collaborate with multiple teams like Product, Support, Delivery, Operations, Security • Exchange industry best practices and share knowledge within pre-sales group. Maintain continuous learning on the industry and keep up to date with any new solutions • Provide product and solution feedback from customers.

San Francisco Bay Area

Lead Sr. Business Architect - Lead program-level group benefits carrier projects in modernization of product and systems with an emphasis on product and processes● Lead a team of Business Architects ● Work with multiple top group carriers serving as subject matter expert on group insurance products to produce viable market solutions for those carriers – both legacy and greenfield product design and implementation● Advise and support senior customer management team on key business decisions impacting how system solution is utilized to meet the business strategy● Develop close, trusted relationship with Executive Sponsors, Product Owners and Subject experts to foster alignment and acceptance of solutions● Facilitate workshops with clients in order to produce a set of detailed requirements in all areas of the business including product, commissions, agency, billing, and more● Collaborate with third party systems integrator(s) to enable a productive working relationship that benefits the customer● Act as a subject matter expert for the sales organization during the pre-sales process regarding group benefits products and processes

Responsible for all aspects of field enrollment operations for Group and Voluntary Benefits in the United States. Lead an external team of enrollment professionals that work to drive results for the company.

Windsor, Ct

Responsible for all aspects of enrollment for Group and Specialty Benefits in the United States. Lead an internal and external team of enrollment professionals that work to drive results for the company. Manage the teams responsible for enrollment strategy, customer experience, vendor management, data-analytics and customer support materials.

Windsor, Ct

Support Sun Life's strategic income and sales goals by leading the team which is responsible for creating the tools and capabilities used in Enrollment. Partner with all areas of the business including Distribution, Marketing, Product and Technology to seek stakeholder input and lead projects that enable a culture of successful enrollment engagements. Manage all aspects of enrollment vendor relationships including responsibility for financial and process controls. Lead enrollment data team in creating insightful metrics for the business.

- Led sales operations for Professional Insurance Company - Responsible for operations including Sales, Claims, Medical Underwriting and Customer Service- Grew block from 27MM to over 72MM in less than five years - Automated customer service reducing costs over 1MM per year - Recruited new regional sales directors in order to grow distribution

- Led sales operations for Professional Insurance Company - Responsible for operations including Sales, Claims, Medical Underwriting and Customer Service- Grew block from 27MM to over 72MM in less than five years - Recruited new regional sales directors in order to grow distribution- Automated customer service including online servicing and electronic enrollment reducing costs over 1MM per year

Lead sales operations for Professional Insurance Company. • Responsible for operations including New Business, Claims, Medical Underwriting and Customer Service• Recruited new regional sales directors and cross-sell products• Lead projects in order to reduce costs and automate customer service including online servicing and electronic enrollment• Strategic Facilitator for all levels of management• Six Sigma BB Certification

Mba, Economics

Ba, Pol Sci

Activities and Societies: Student Senate, General Manager-WVCR, Model UN

Education record