Account Executive
I began my professional journey at LawTrades as a Sales Development Representative and quickly progressed to the role of Account Executive within a year. LawTrades is a legal marketplace based startup that leverages technology to provide high-quality legal services. I was responsible for managing and qualifying user accounts, conducting discovery calls, and communicating the benefits of the LawTrades service. I was the first point of contact for 60+ attorneys, providing product support, managing interactons, handling billing, and more.As an Account Executive, I was responsible for understanding clients' legal requests and needs. I communicated and collaborated with clients daily via various channels, addressing any questions and inquiries regarding their legal needs and the use of the platform. My role also involved establishing and maintaining client relationships while driving customer success.A significant part of my role was to drive Gross Merchandise Volume and revenue growth on a monthly basis. This also involved handling customer support issues, managing and executing daily transactions, and handling 100+ accounts/clients every month. Our team utilized Salesforce & Hubspot daily to manage leads, new/ongoing projects, sales & important numbers/information.In addition, I was responsible for collaborating and establishing relationships with attorneys to make the right connections for potential clients and managing the overall client experience. I am proud of my achievements in driving business growth and providing exceptional customer service during my tenure at LawTrades.