Arman Shaikov Email & Phone Number

Los Angeles, California, United States

*Prepared timesheets and reports using project management software such as BillQuick and Deltek Ajera.*Entered and edited project information in the company database using contracts with clients.*Covered the role of receptionist including but not limited to: answering phones, greeting guests, distributing mail, purchasing supplies, creating index files in archives and offices.*Performed various administrative, clerical, data collection, research, and report writing tasks.

Calabasas, Ca

*Ensured customers were satisfied with every part of the order placement via phone and emails. Daily average of 40+ customers.*Answered to questions and offered information on related products and services. Boosted new customer NPS scores by 10%.*Maintained a customer account information database including order histories, subscriptions and contacts.

Greater Los Angeles Area

*Processed and managed invoices and payment checks using PayPal and QuickBooks.*Performed administrative tasks, including filing, reporting, scanning in a high volume work space.*Communicated with clients on a daily basis and ensured excellent customer service, 93% satisfaction rate.

*Fulfilled all executive assistant duties for two top executives in an international firm. Managed complex calendars, facilitated communication and logistics.*Improved communication of executives with financial and HR departments. Project based employee hire process optimized for 30%.*Proofread and summarized executive materials including confidential contracts, expense reports, business correspondence and letters of intent.*Negotiated favorable terms and pricing agreements with resorts, vendors, caterers and other providers for service at special projects, lowering the budget for 25% on average.

Almaty, Kazakhstan

*Handled full process of travel arrangements of the executive, booking tickets & hotels, preparing visas, etc.*Translated, edited, organized business letters and conferences between investors and production department heads.*Planned and coordinated PR initiatives, business development events, partner retreats, holiday parties, etc.*Created and updated portfolio of the company, including history, projects, services and more.

Associate'S Degree, Science And Nanotechnology

Certificate, Advanced English Language Course