Delivering ecommerce, payments, and technology partnership solutions to companies and platforms spanning the restaurant industry, payments, web 3, shipping solutions, and ecommerce.

• Aligned a team of 13 with company strategy and values• Devised pricing models and accompanying training packages to increase current non-recurring training revenue by 25%• Diagnosed over $30,000 of missing monthly recurring revenue across dozens of accounts due to billing software errors• Directed a market penetration data analysis project, identifying opportunities for growth and undercharged customers• Orchestrated several successful product launches, liaising with developers and product teams to advocate for customers’ use requirements

• Implement an average of fifty 1-200 unit accounts at a time, maintaining 97% satisfaction rating• Recruited and directed team of MBA students in a feasibility study for APAC region expansion presented to C-level executives, culminating in creation of a solid plan for investment in 2015• Created client communication templates and standardized project procedures, improving team efficiency and enabling team members to increase productivity by 40% on average• Trained and mentored four new hire classes to accommodate rapid company growth, decreasing onboarding timeline by two weeks• Devised and tested time entry tool to save specialists an average of two minutes per call log time

• Launched LAT Seminars; created registration materials, organized seminars, managed accreditation process for seminar company now offering biweekly seminars in over seven states• Generated thousands of dollars in additional revenue by eliminating work through third party seminar providers• Received employee of the Month award February 2012

• Liaised with clients, service providers and government bureaus to effectively and efficiently identify and address clients’ operational and compliance needs• Crafted game plans for unique international business investments and operational needs, identifying profitable ventures and consulting on PRC legal compliance to mitigate financial liabilities• Drove US trademark registration process to ensure company’s brand was protected beyond Chinese borders• Co-authored CS Alerts on newly issued legislation and regulations, increasing clients’ overall engagement levels• Recruited, interviewed, hired, trained, managed, and mentored international staff and interns to keep company processes and product delivery smooth, despite frequent intern turnover• Increased company productivity and efficiency by creating archives, template documents, and a mentoring program module;

• Created internal template documents to improve efficiency of common legal documents and correspondence• Researched labor and media law changes for cases and publications, ensuring success of ongoing client relationships• Translated, drafted, and proofread multilingual documents, meetings, and teleconferences to facilitate English speaking clients’ full understanding of their cases