Armeda Nichols Email & Phone Number

St. Louis, MO, US

Saint Louis, MO, US

• Track and communicate weekly project status reports to executive leadership, ensuring ongoing alignmenet to the organzation’s strategic obejctives
• Support AWS Cloud Migration by tracking and reporting the completion of various milestones such as API builds for data transfer optimization.
• Analyze and build business cases to streamline existing business processes in anticiption of a 30% reduction in process time and saving the company apx. $200,000 annually.
• Successfully managing multiple high-impact new business implemention and expansion projects delivering on time and within budget, enahnced system capabilities and ensuring user satisfaction.
• Identify and eliminate bottlenecks in system workflows, with the expectations of a 20% increase in overall system performance.

Saint Louis, MO, US

• Establish and communicate the annual calendars for Iterations and Program Increments (PI)
• Aggregate Team PI Objectives into Program PI Objectives and publish them for visibility and transparency
• Facilitate periodic synchronization meetings
• Escalate and track impediments
• Encourage the collaboration between teams and System and Solution Architects
• Drive continuous improvement by assessing the agility level of the program and push teams to improve

Saint Louis, MO, US

• Provide vision and direction to the Agile development team and stakeholders during the development of new automated process solution
• Develop and maintain the client product roadmap, with upcoming short-term and long-term goals
• Define product vison, roadmap, and growth opportunities
• Lead the planning product release plans and set expectations for delivery of new functionality
• Ensure team always has an adequate amount of prior prepared tasks to work on
• Identify opportunities to integrate enterprise applications for the benefit of improved operational efficiencies

Saint Louis, MO, US

• Develop and maintain the client product roadmap, with upcoming short-term and long-term goals, and communicate the roadmap to the delivery team and stakeholders
• Negotiate with the client representatives, stakeholders, and delivery team to prioritize work in the backlog and help maximize the value the team delivers
• Responsible for the building of MVP solution for a claims accumulator application
• Provide reporting strategy for new Accumulator application and coordinate efforts to deliver the technical business solution for it
• Responsible for successfully migrating State Health Plan member from a legacy Accumulator Engine by understanding existing functionality and managing the build of an more robust solution

Saint Louis, MO, US

• Developed and maintained the client product roadmap to disclose short-term and long-term goals, and communicated the roadmap to the delivery team and stakeholders
• Successfully prioritized JIRA backlog by negotiated priorities with client representatives, stakeholders, and delivery team to maximize the business value delivered by the development team
• Managed both the Technical development and Business coordination components for the development of a MVP solution that was used to decommission the organization’s legacy claims project processing application
• Successfully identified and managed the building of an MVP solution used for claim adjustments
• Conducted application usability test to identify opportunities for improvements and enhancements and ensured IT solutions meet business needs
• Successfully migrated business users from a legacy claims application by understanding existing functionality and managing the build of the replacement application

Saint Louis, MO, US

• Supported the implementation of new Service Level Agreements(SLAs) for various ITIL processes according to industry standards
• Developed reports using leading indicators to track and measure SLA attainment
• Gather requirements needed for tool modifications as appropriate for reporting SLA attainment
• Assisted the Service Level Management enterprise Process Owner in driving service management best-practice and ITIL process standardization
• Assisted the Service Level Management Global Process Owner in identifying and planning for ITIL process improvement projects
• Worked with interdependent team to understand APM and ADA/NetQos network and application monitoring tools to identify opportunities to report on the results they produced

Saint Louis, MO, US

• Responsible for implementation of newly established reporting strategy using Service Now and the associated Performance Analytics trending application
• Ensure request, incident, problem, and change records are accurate and complete, from creation to closure. This includes maintaining communications with all stakeholders to achieve a high level of customer satisfaction.
• Provide technical support to team developers by understanding and fulfilling Service Now application enhancement request
• Develop reports and monitor data trends to proactively identify issues
• Resolve configuration request for Service Now service management tool
• Responsible for execution of Technology Service validation and documentation effort

Saint Louis, MO, US

• Responsible for execution of high-level HEDIS Documentation effort on all levels to include both the Technical and Business aspects
• Run SQL queries within Enterprise Data Warehouse (EDW) for research and development
• Update existing SQL code to incorporate new, state defined, reward criteria for incentive program
• Produce high level weekly Dashboard via SQL and Teradata
• Created back-end SQL code documentation for future developments
• Analyze data for clean up and validation

• Web Development:Created and published web forms using InfoPath which was used for information collection inSharePoint libraries* Updated existing sites by migrating content to SharePoint web platform* Provided.
• Established and implemented data connectivity for local area network (LAN)
• Assisted in coordinating special projects including network related wiring plans
• Assisted in installing, configuring, and maintaining system hardware andsoftware
• Oversaw day-to-day operation of computer networks including hardware/software support, and special projects

St Louis, Missouri, US

• Assist in the production maintenance of treasury finance, forecasting, and investment documents using COT’s products such as Hyperion/ Oracle
• Utilize project management skills to assist with planning and implementation process of Parallel and User Acceptance Testing for new Forecasting applications
• Produce reports of daily cash position for Reserve Bank Management and Office of Fiscal Projections
• Execute test scripts for requirement validation, integration, regression, performance and usability testing
• Draft status reports to document incidents, resolutions, and root causes

Established operational patterns by constructing and retaining historical data reports of seismicand acoustic sound waves as a Measurement Intelligence (MASINT) Analyst* Created, maintained and used excel spreadsheets for data entry and record keeping* Used technical references such as MATSIES and MATLAB computer programs to analyze andrecord raw MASINT.

Operated a small switchboard with incoming and outgoing calls* Performed audits to ensure compliance with company policy and department regulations* Ordered shipments to and from designated locations* Assisted in maintaining inventory, organization, and cleanliness during product distribution* Scheduled and attended meetings with clients to establish and.

Master Of Business Administration - Mba, Business Administration And Management, General

Bachelor Of Science (B.S.), Management Information Systems, General

Master'S Degree, Finance, General