Armel Valencia Email & Phone Number

Ciudad De México, México

-Obtaining overview of customer account balances.-Generating past due notices to customer.-Contacting customers for payment and documenting their response.-Escalating collection issues (with Invoices & Invalid debits claimed to customers) to Collections TL & C2C Manager.-Escalating collection issues (with Invoices & Invalid debits claimed to customers) to Local Finance Team and/or Sales.-Assessing and recommending escalated issues for write offs.-Generating and preparing periodic statements for customers.-Monitoring customer performance vs. payment commitments.-Responding queries from customers.-Reconciling and/or obtaining payment remittances for unapplied payments.-Preparing monthly estimates about past due balances and informing planned future steps to recover them.-Assisting on the resolution of escalated customer issues by preparing or analyzing data.-Participating in cross-functional meetings to discuss collection issues and find possible solutions.-Assisting the Team Lead in the creation of monthly collection reports.-Claim timely Invalid debits escalated by Deductions Team.-Follow up on Invalid debits with customers and/or Sales, CD Finance or Logistics.

Ciudad De México, México

- Loading and posting payment details into SAP- Daily Deposits Monitoring to apply customer payments as required.- Bank interaction for daily Cash Application- Customer Statement Reconciliation- GL´s Accounts Reconciliations- Post processing exception handling for cash payments- Manual application of customer payment and remittance advice- Assist with preparation of daily and weekly AR reporting-Continuous cross-functional collaboration (Customer, Collections Analyst, Local C2C Team)-Track end to end order Cash Application Process - Validate all Payments are being applied correctly. - Identify reason for Unapplied Payments & business partnering-Interaction with local teams for approvals of SAP GL Entries- Analyzing and reviewing existing customer payment term change requests- Enterprise Risk Management – Manages the process by which risks are identified, assessed, prioritized, mitigated and reported.- SOX Process- Internal & External Audits, evidence & support.- Recommend appropriate payment terms and securitization on high risk accounts (UCC Filings, Purchase Money Security Interest, Payment Bonds, Financial Statement analysis, additional reserve, etc)- Performing customer account- Work with C2C and Local Team on resolving order related issues

-Contact of Human Resources for international Colgate Community, providing service to 21 countries.-Direct care providing live support for internal processes and policies in english, portuguese and spanish for the United States, Mexico, Brazil and Colombia.-Update internal team processes and document new information received by the team.-Lead Continous Improvement strategies by coordinating meetings, accompanying in the generation of new ideas and following up on them.

-Supervise and coordinate the operation of the store departments.-Support in the preparation of results reports (expenses, profit, inventory movements, margin, sales, shrinkage, turnover).-Interact with the different areas, in order to get enough tools for the fulfillment of the organizational objectives.

Ciudad De México, México

- Quotation with suppliers for the purchase of inputs.- Generation of purchase orders- Coordination of the logistics team - Verification of expenses related to the development of the Club.- Registration and verification of invoices

Ciudad De México, México

-Sale of products published on the various online platforms.-Customer service.-Information about the methods of payment and shipping to the customer.

Licentiate Degree, Administración

Especialización, Marketing

Student Mobility