● QA Lead on multiple scrum teams and projects● Responsible for managing and coaching QA teams across different regions and assigning work based on priority needs● Creates, updates, and executes test plans, test cases, and testing documentations usingTestrail, Confluence, Dropbox Paper, Google Suite● Works with QA Automation team and assign work for better overall product coverage● Meets regularly with product, design, engineers, and tech directors to mitigate risks andestimate needs on new features and regression for every sprint● Hold weekly bug triage meetings to prioritize old and new found bugs● Knowledgeable with different testing methods, techniques, and software such as Sentry,Telemetry, Kibana, Snowflake, Github, Postman, console/browsers, Browserstack,Android emulator, Ghost Inspector (for web browser automation testing), virtual machines● Created processes around bug creation, assigning severity and priority, testing, and bestpractices as well as release processes for QA● Experienced with web and software testing on Windows OS, Mac OS, mobile devices,game consoles, virtual machines● Involved in the interviewing, hiring, and onboarding of peers

• QA Engineer present throughout the SDLC of a feature, providing valuable input from the users' perspectives, as well as helping to resolve issues before development begins, as it progresses, and if/when upcoming iterations occur• Gray-box tester with a focus on solving and avoiding user-facing problem points in our software and website• I create and implement detailed test plans and approaches that increase test effectiveness while reducing test costs across various PC setups, browsers, and mobile devices• Lead daily scrum meetings with engineers, design, product, CS, and project managers to ensure we all remain on the same page during ongoing projects and software updates/releases• I work daily with CS and devs to investigate, reproduce, and resolve user issues• Use Jira, Github, Sentry, Amplitude, and Redux daily during feature and regression tests

• Managed Plays.tv social media accounts on Facebook, Twitter, and Reddit creating contests and engaging content• Analyzed metrics and trends to increase user engagement• Instrumental in attaining and maintaining partnerships with hardware companies, software companies, eSports teams, gaming-website companies, and industry socialites• Maintained Plays blog via weekly Player/Community Spotlights, Videos of the week, web and software updates, and other written projects• Fostered a community on the new website (8 million MAUs) through various outreach methods (comments/videos/forums)• Worked with CS in creating the voice of the product and turning problem users into Plays advocates

• Developed contests, community events (including game nights/charity streams/tournaments), and worked with game developers for Q&A sessions and partnership driven campaigns• Built social media campaigns for Facebook, Twitter, Reddit, Twitch, and Instagram related to community-driven events and everyday gaming content that earned Raptr a nomination for a Shorty Award in 2015 http://shortyawards.com/category/7th/gamer• Wrote weekly blog posts and email newsletters, Raptr Rewards, contests, reports (including the widely reported-on monthly Most Played Games lists), Top 5 Plays of the Week, spotlights, and any other written projects• Managed over the 80+ million Raptr Community members as well as their content to ensure and maintain the highest quality for the Raptr website

• Writer with specialization in games, technology, art, and pop culture• Attended pop culture industry events such as E3 and Comic-Con interviewing game developers and TV/film stars

• Managed a team that worked across a variety of social media mediums• Created social media campaigns that focused on gaming culture and the women within it

• Managed and mentored a competitive video game team of 20-25 members

• Attended and reported on gaming industry events

• Editor and writer

• Co-hosted a weekly video podcast

• Editor and Writer

• Tutored and taught students with diverse learning styles and study skill levels in reading and writing across the curriculum

• Mentored and tutored high school students in different grade, learning and comprehension levels.

• Provided friendly, fast, and accurate processing for all customer transactions at the front lanes and customer service