- Helped the district labour to stay within or below budget by preparing for future hiring needs, leading the recruitment process in person or on Microsoft Teams, overseeing and monitoring of store's schedules- Attended job fairs, conducted various forms of interviews (group, one on one, phone)- Consistently managed the company's recruitment platform Smart Recruiters to stay on top of all applicants. and moving them to the preferred stages

- Managed 4 different level branches and 10 employees in a fast-paced environment- Responsible for customer complaint and feedback duties, inquiries, turndowns, and escalations- Responsible for store operations such as branch upkeep, adherence of policies and security measures, audits, as well as loss prevention and compliance standards- Responsible for staff management such as recruitment, training, development, delivering timely performance appraisals, promoting a team atmosphere, team meetings and ongoing feedback- Responsible for the branch collection call audits, ensuring the proper measures, recourses were in place, and consistent calls were made- Ensured KPIs were met or exceeded, expenses were in line and corrective actions were taken if operation targets were not met- Prepared and submitted weekly growth reports to the district and was the first point of contact to assist the branches with opportunities- Achieved quarterly AOI’s through immediate implementation of company-wide marketing plans, partnerships, LAM, and consistent development of consumer relationships.- Effectively participated in local sponsored community events, and charities.- Attended and presented in branch manager meetings, conference calls, QBRs, and external projects- Assisted district manager with DM responsibilities such as store visits, regional audits, and being the point of contact when the DM was on vacation- Go-to person for stretch initiatives such as assisting in analyzing revenue and KPI forecasts, creating and presenting collaborative and individual projects, content creation, email marketing, recruiting, training, and coordinating various forms of business calls

- Was the first point of contact for growth results- Visited different locations, coming up with a marketing plan for growth opportunities- Attended weekly calls with the marketing coordinator discovering and communicating innovative ways to achieve company’s vision through marketing strategies ie. Re-branding, social media tactics, advertising and social media communications- Communicated marketing ROIs, communications, and strategies with the branch managers

- Responsible for training over 50 new hires a year through various workshops and programs- Coordinated yearly managerial development programs, being responsible for over 30 managerial candidates in the region- Managerial and customer representative coach, working closely with new hires in a one month training program- Responsible for certification of candidates that were trained at different locations

- Worked with the marketing manager and a group of interns to create a strategic social media business plan involving organic and paid LinkedIn ads in order to maximize ROI - Analyzed SEO of LCG's and competitor websites, along with partnering brands - Drafted daily newsletter emails on Hubspot in regards to upcoming brand promotions, introduction to social media platform LinkedIn for current vendors - Created a content calendar, along with postings for future use that related to company initiatives, employee recognition, brand highlights, and community involvement- Optimized the LinkedIn profile page by improving the URL, hashtags, generating successful keywords, improving the about us section, along with publishing a banner and logo related to the brand image- Attended daily training sessions through company made manuals and live meetings to gain more insights on the company itself and their daily used tools in the industry including excel spreadsheets, Shopify, and Google Analytics

- Responsible for daily calls being growth, reminder and collection calls- Providing high quality customer service to all clients, using cross-selling techniques to both build relationships, but meet personal targets- Responded to customer complaints and ensuring resolution- Maintained a professional attitude in a fast past paced and high pressure environment- Managed risk factors when registering customers to use services, ensuring data integrity was followed

- Planned and instructed private lessons to adult swimmers and children of disability- Responsible for opening and closing of the pool - Assisted in front desk office clerical duties such as answering the phone and responding to customers questions- Maintained operations in keeping the pool clean and sanitized - Facilitated different programs within a team environment

- Helped non-profit organizations World Vision Canada, Plan Canada, and Sick Kids Foundations achieve sponsors and donations- Canvassed door to door with fliers and information regarding the organizations- Achieved at least 2 sponsors a day reaching higher than the company’s target

- Responsible for product sales of Rogers to existing as well as new/competitor’s clients- Achieved top three weekly sales ranking in North America and made 20-30% of profits - Coached other employees to achieve their greatest potential within the company - Marketed products through face to face interactions with customers and cold calling