Armin Heinlein Email & Phone Number

Iselin , Nj, Us

Iselin , Nj, Us

Pathways Consulting Group is a ServiceNow Silver Solutions Partner, Pathways is empowered to plan, build, test, market and deploy enterprise service management solutions using the ServiceNow Cloud Platform across an organization’s enterprise. This includes ITSM, HR, CSM, PPM, Discovery and more.

Boonton, Nj, Us

At COVE, our focus is helping you expand your business in the United States. We help you develop efficient and practical expansion strategies. Our solid experience, depth of knowledge and appreciation of successful business translate into effective and beneficial partnerships. If the problem is growing your business globally, then we are the solution. We are “all hands on deck” ensure “smooth sailing”. Cove will make a difference for you, your business and your future. We are experienced and successful professionals with a network of resources to successfully expand your business. Your expansion in the U.S. market will be a seamless and easy voyage as we steer you safely with our “tried and true” strategies and solutions.

Us

Engaged to play a guiding role in implementing IT Service Management and to prepare the company for the roll-out of the ServiceNow® solution. Report to Director of Program Management.* Identified current IT Services and prepared the Information Technology Service Catalog for MetroPlus.* Prepared IT Service and negotiated IT Service Level agreement.* Collaborated with MetroPlus staff and external providers to configure ServiceNow® setup. * Gathered Requirements, Designed and Developed in ServiceNow® scoped applications for Human Resources, HIPAA Compliance and Regulatory Affairs departments.* Provided support for the daily operations of MetroPlus' ServiceNow environment.* Lead the implementation of the CMDB and Asset Management.

San Francisco, California, Us

* Appointed to play major role in evaluating and defining startup product strategy to attract and secure freight and shipping clients. * Analyze solution functionalities to determine areas for improvement and provide expert feedback.* Report to the CEO.* Fueled business and secured targeted clients through defining and introducing new functionalities to the cloud solution, as well as introducing structured order-based customer collaboration and KPI management. Played a major role in establishing new product and sales strategies.* Enabled solution-focused sales efforts by determining industry solution offerings to improve product versatility.

Hedehusene, Capital Region, Dk

* Advanced to establish, standardize, and ensure management of buying/selling rates solutions in SAP TM to enable faster, more accurate invoicing and increase productivity.* Led 4 project managers while ensuring effective communication and completion of deliverables. * Facilitated meetings to review program progress. * Controlled a $3.8M budget as well as reported to the global COO and Steering Committee.* Reduced outstanding customer invoices by standardizing previously inconsistent charge codes and rates globally through the implementation of a uniform quotation system within SAP TM; facilitated a smooth data handover to the implementation team for a companywide rollout.* Played a major role in persuading SAP to sign a co-innovation agreement and take over 80% of the functionality of the personally developed transit warehouse operations software, providing SAP with a transit solution.* Improved visibility of supply chain milestones within global operational transformation initiative by setting up an event management project to ensure proactive monitoring of milestones, on-time delivery, and proper handling of customer shipment.* Enabled the achievement of established targets and earned praise from clients and colleagues for steadfast direction, transportation industry expertise, logistics knowledge, and honed communication skills.

Hedehusene, Capital Region, Dk

* Designed and developed proof of concept for using ServiceNow® to track SLA performance of logistic processes.* Implemented BMC Remedy for IT Service Management.* Promoted to oversee all IT services for the Americas region, including networking, datacenter, and solution delivery. * Ensured that IT aligned with business objectives by establishing portfolio management for key IT initiatives and instilling a culture of accountability and transparency. Monitored project status to ensure on-time execution. * Controlled budgets of up to $25M. * Supervised 5 direct reports and 125 IT staff.* Established career development plans for IT staff to drive retention.* Reported to the global CIO.* Improved servicing capability and decreased datacenter costs by $720K through leading the consolidation and centralization of costly datacenters from Brazil, Colombia, and Mexico to a US center.* Contributed to avoiding $500K in financing costs by reducing the average time of outstanding invoices by 3 days through leading, designing, and implementing an invoice dispute handling application for Latin America operations.* Slashed IT costs by 21% from 2009 to 2013 via restructuring department. * Decreased workforce by 18% while increasing customer projects by 13%.* Mitigated a $400K investment via rolling out server virtualization for terminal and Windows server environments.* Reduced transportation freight damages and accelerated claim processing from 3 hours to 15 minutes by developing an application (with ProntoForms) to automate claims process.* Lauded for providing full, uninterrupted IT services in Americas during Hurricane Sandy.

Hedehusene, Capital Region, Dk

* Challenged to direct IT functions throughout North America. * Established the IT helpdesk handling average of 35,000 calls annually. * Rolled out standardized global operational software in Canada and the US. * Controlled a $12M budget. * Supervised 4 direct reports. * Reported to the global CIO. * Achieved circa $1.5M in savings by centralizing 7 datacenters; minimized the need for hardware and network upgrades through the implementation of server virtualization and Cisco’s Wide Area Application Services (WAAS).* Saved $300K+ in imaging service costs by redefining and centralizing printing needs as well as selecting single vendor for printing functions.* Increased customer project throughput by 13% and improved service delivery via restructuring IT department; separated forwarding and customer groups.

Hedehusene, Capital Region, Dk

Delta Madrid Certified System Administrator, Servicenow

Delta Madrid Certified Implementation Specialist - Customer Service Management, Customer Service Support/Call Center/Teleservice Operation

Servicenow Suite Certification – Csm Professional, Customer Service Management, Servicenow

Servicenow Certified System Administrator, Servicenow System Administration

Certified Implementation Specialist - Customer Service Management, Customer Service Management

Suite Certification - Csm Professional, Customer Service Management

Certified Implementation Specialist - Customer Service Management

Servicenow Certified System Administrator - Re-Certification

Certified Implementation Specialist - Customer Service Management - Re-Certification

Servicenow Certified System Administrator, Servicenow

Six Sigma Green Belt Certification - Trained By An At&T Black Belt

Pmi Agile Training Completed, Project Management

Coaching High Performance Teams, Employee Development

Supply Chain

Itil V3 Certification, It Management

Business Area Analysis

Associate’S Degree, Freight Forwarding / Logistics

Mittlere Reife / Basic High School Diploma, Economics

Economics