I am designing and developing ServiceNow solutions to support strategic business objectives and to streamline business and IT operations. Maximizing efficiencies and elevating company performance locally and globally demonstrates my expertise as a ServiceNow Architect, Developer, Certified System Administrator, Certified Implementation Specialist for Customer Service Management, and Certified Implementation Specialist for HR Service Delivery. I have been lauded as a true business partner who provides an avant-garde vision to enable profitability and growth—continuously seeking ways to optimize operations with state-of-the-art technologies and best practices. I offer extensive experience leading the development and implementation of technical solutions for operations spanning Europe, Latin America, and North America. I am always mindful of costs as I strive to generate savings while improving service and delivery quality. My experience is complemented by project and program management talents. When faced with challenging initiatives, I rise to the occasion and consistently deliver to time and budget constraints through effective resource allocation and prioritization. No stranger to engaging with a broad range of stakeholders, vendors, or colleagues. I am adept at interpreting business needs into IT solutions and services to deliver customer value.I am recognized for my ability to build, lead, and mentor teams. My goal is to establish a collaborative work environment and a culture of accountability, both of which result in productivity and cohesion.SPECIALTIES ServiceNow | ITSM | ITOM | HR SD | IT Strategy | Solutions Design | Change Management | Customer Service Management | Human Resources Service DeliveryProject Management | Process Improvement | Negotiations Employee Engagement | Alliance Building | Restructuring | Team Building & Leadership IT Infrastructure Design | International Logistics | Business Process Management