Manager Of Business Analyst Team - Servicenow (Csa, Cis-Csm, Csm-Professional, Cis-Hrsd)
Current
Dec 2017 - Present
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Armin Heinlein Email & Phone Number
Manager of Business Analyst Team - ServiceNow (CSA, CIS-CSM CSM-Professional, CIS- HRSD Professional, ITIL v4 Foundation) at Pathways Consulting Group
at
Pathways Consulting Group
1 work email found
@pathwayscg.com
3 phones found area 973 and 907
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 100%
Current company
Role
Manager of Business Analyst Team - ServiceNow (CSA, CIS-CSM CSM-Professional, CIS- HRSD Professional, ITIL v4 Foundation) at Pathways Consulting Group
Location
Madison, New Jersey, United States
Who is Armin Heinlein? Overview
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Quick answer
Armin Heinlein is listed as Manager of Business Analyst Team - ServiceNow (CSA, CIS-CSM CSM-Professional, CIS- HRSD Professional, ITIL v4 Foundation) at Pathways Consulting Group at Pathways Consulting Group, based in Madison, New Jersey, United States. AeroLeads shows a work email signal at pathwayscg.com, phone signal with area code 973, 907, and a matched LinkedIn profile for Armin Heinlein.
Armin Heinlein previously worked as Manager of Business Analyst Team - ServiceNow (CSA, CIS-CSM, CSM-Professional, CIS-HRSD) at Pathways Consulting Group and Senior Business Consultant - ServiceNow (CSA, CIS-CSM) at Pathways Consulting Group. Armin Heinlein holds Delta Madrid Certified System Administrator, Servicenow from Servicenow.
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{first}@pathwayscg.com
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Profile bio
About Armin Heinlein
I am designing and developing ServiceNow solutions to support strategic business objectives and to streamline business and IT operations. Maximizing efficiencies and elevating company performance locally and globally demonstrates my expertise as a ServiceNow Architect, Developer, Certified System Administrator, Certified Implementation Specialist for Customer Service Management, and Certified Implementation Specialist for HR Service Delivery. I have been lauded as a true business partner who provides an avant-garde vision to enable profitability and growth—continuously seeking ways to optimize operations with state-of-the-art technologies and best practices. I offer extensive experience leading the development and implementation of technical solutions for operations spanning Europe, Latin America, and North America. I am always mindful of costs as I strive to generate savings while improving service and delivery quality. My experience is complemented by project and program management talents. When faced with challenging initiatives, I rise to the occasion and consistently deliver to time and budget constraints through effective resource allocation and prioritization. No stranger to engaging with a broad range of stakeholders, vendors, or colleagues. I am adept at interpreting business needs into IT solutions and services to deliver customer value.I am recognized for my ability to build, lead, and mentor teams. My goal is to establish a collaborative work environment and a culture of accountability, both of which result in productivity and cohesion.SPECIALTIES ServiceNow | ITSM | ITOM | HR SD | IT Strategy | Solutions Design | Change Management | Customer Service Management | Human Resources Service DeliveryProject Management | Process Improvement | Negotiations Employee Engagement | Alliance Building | Restructuring | Team Building & Leadership IT Infrastructure Design | International Logistics | Business Process Management
Listed skills include Transportation, International Logistics, Freight Forwarding, It Management, and 40 others.
Current workplace
Armin Heinlein's current company
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9 roles
Armin Heinlein work experience
A career timeline built from the work history available for this profile.
Senior Business Consultant - Servicenow (Csa, Cis-Csm)
Pathways Consulting Group is a ServiceNow Silver Solutions Partner, Pathways is empowered to plan, build, test, market and deploy enterprise service management solutions using the ServiceNow Cloud Platform across an organization’s enterprise. This includes ITSM, HR, CSM, PPM, Discovery and more.
Dec 2017 - Dec 2018
C-Level, Logistics And It Advisor
At COVE, our focus is helping you expand your business in the United States. We help you develop efficient and practical expansion strategies. Our solid experience, depth of knowledge and appreciation of successful business translate into effective and beneficial partnerships. If the problem is growing your business globally, then we are the solution. We.
Aug 2016 - Jun 2018
It Consultant / Servicenow Architect, Administrator And Developer
Engaged to play a guiding role in implementing IT Service Management and to prepare the company for the roll-out of the ServiceNow® solution. Report to Director of Program Management.* Identified current IT Services and prepared the Information Technology Service Catalog for MetroPlus.* Prepared IT Service and negotiated IT Service Level agreement.*.
Mar 2016 - Nov 2017
Advisory Board Member
* Appointed to play major role in evaluating and defining startup product strategy to attract and secure freight and shipping clients. * Analyze solution functionalities to determine areas for improvement and provide expert feedback.* Report to the CEO.* Fueled business and secured targeted clients through defining and introducing new functionalities to.
May 2015 - Jan 2017
Corporate Vice President, Program Management – Sap Tm Projects
* Advanced to establish, standardize, and ensure management of buying/selling rates solutions in SAP TM to enable faster, more accurate invoicing and increase productivity.* Led 4 project managers while ensuring effective communication and completion of deliverables. * Facilitated meetings to review program progress. * Controlled a $3.8M budget as well as.
Jan 2014 - Apr 2015
Senior Vice President Of It, Americas
* Designed and developed proof of concept for using ServiceNow® to track SLA performance of logistic processes.* Implemented BMC Remedy for IT Service Management.* Promoted to oversee all IT services for the Americas region, including networking, datacenter, and solution delivery. * Ensured that IT aligned with business objectives by establishing portfolio.
Jul 2009 - Dec 2013
Vice President Of It, North America
* Challenged to direct IT functions throughout North America. * Established the IT helpdesk handling average of 35,000 calls annually. * Rolled out standardized global operational software in Canada and the US. * Controlled a $12M budget. * Supervised 4 direct reports. * Reported to the global CIO. * Achieved circa $1.5M in savings by centralizing 7.
Jul 2003 - Jun 2009
Assistant Vice President Of It – Application Development, Americas
Jan 1999 - Jun 2003
19 education records
Armin Heinlein education
Delta Madrid Certified System Administrator, Servicenow
Servicenow
Delta Madrid Certified Implementation Specialist - Customer Service Management, Customer Service Support/Call Center/Teleservice Operation
Servicenow
Servicenow Suite Certification – Csm Professional, Customer Service Management, Servicenow
Servicenow
Servicenow Certified System Administrator, Servicenow System Administration
Servicenow
Certified Implementation Specialist - Customer Service Management, Customer Service Management
Servicenow
Suite Certification - Csm Professional, Customer Service Management
Servicenow
Certified Implementation Specialist - Customer Service Management
Servicenow
Servicenow Certified System Administrator - Re-Certification
Servicenow
Certified Implementation Specialist - Customer Service Management - Re-Certification
Servicenow
Servicenow Certified System Administrator, Servicenow
Servicenow
Six Sigma Green Belt Certification - Trained By An At&T Black Belt
Avtech Institute Of Technology
Pmi Agile Training Completed, Project Management
Avtech Institute Of Technology
Coaching High Performance Teams, Employee Development
Sales Performance Partners
Supply Chain
Cscmp
Itil V3 Certification, It Management
Global Knowledge
Business Area Analysis
Sterling Software
Associate’S Degree, Freight Forwarding / Logistics
Chamber Of Commerce And Industry, Nuernberg, Bavaria, Germany
Mittlere Reife / Basic High School Diploma, Economics
Hans-Boeckler Wirtschaftschule Fuerth
Economics
Staatliche Fachoberschule, Fuerth
FAQ
Frequently asked questions about Armin Heinlein
Quick answers generated from the profile data available on this page.
What company does Armin Heinlein work for?
Armin Heinlein works for Pathways Consulting Group.
What is Armin Heinlein's role at Pathways Consulting Group?
Armin Heinlein is listed as Manager of Business Analyst Team - ServiceNow (CSA, CIS-CSM CSM-Professional, CIS- HRSD Professional, ITIL v4 Foundation) at Pathways Consulting Group at Pathways Consulting Group.
What is Armin Heinlein's email address?
AeroLeads has found 1 work email signal at @pathwayscg.com for Armin Heinlein at Pathways Consulting Group.
What is Armin Heinlein's phone number?
AeroLeads has found 3 phone signal(s) with area code 973, 907 for Armin Heinlein at Pathways Consulting Group.
Where is Armin Heinlein based?
Armin Heinlein is based in Madison, New Jersey, United States while working with Pathways Consulting Group.
What companies has Armin Heinlein worked for?
Armin Heinlein has worked for Pathways Consulting Group, Cove, Metroplus Health Plan, Lanetix, and Panalpina.
How can I contact Armin Heinlein?
You can use AeroLeads to view verified contact signals for Armin Heinlein at Pathways Consulting Group, including work email, phone, and LinkedIn data when available.
What schools did Armin Heinlein attend?
Armin Heinlein holds Delta Madrid Certified System Administrator, Servicenow from Servicenow.
What skills is Armin Heinlein known for?
Armin Heinlein is listed with skills including Transportation, International Logistics, Freight Forwarding, It Management, Logistics, Management, Logistics Management, and Freight.
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