Growing the agency business by using simple innovation to deliver high calibre customer experience.Broadly, my accountability encompasses innovation, consultancy and team leadership. Day-to-day, this looks like: supporting and enabling best practices, encouraging the development of new skills and supporting teams across the business in new product and service initiatives.

You can always make more money, but you can never make more time. I took the time to figure out how to be an attentive and engaged dad to our twins. It's the most transformative and complex challenge of my life and I'm grateful for every second of it.

Developed targeted buyer personas and key prospect account profiles using LinkedIn Sales Navigator, resulting in a more focused sales approach.Conducted extensive market research to refine product positioning, maintain a competitive advantage, and drive sales growth.Implemented a comprehensive sales strategy for a complex marketplace, leading to increased revenue generation.Managed end-to-end sales leads and opportunities with accurate CRM record-keeping, ensuring streamlined workflows.Created and delivered impactful proposals and product demonstrations through consultative selling techniques.Negotiated contracts and established enterprise licensing agreements with clients.Fostered strong customer relationships through active listening and proactive actions, enhancing satisfaction and retention levels.

Acquired new SME B2B clients through competitive tendering, securing key partnerships in strategically vital verticals.Collaborated with Account Management and Delivery teams to establish a steady and sustainable pipeline of repeat business.Expanded multiple accounts from project values under £10K to account values over £250K within a 24-month timeframe.Directed strategy and oversaw the execution of all outbound marketing activities, driving brand engagement.Attained revenue targets, contributing to the substantial annual revenue growth from £323K to £1.3M.Engaged routinely with the wider team to foster motivation and maintain focus, promoting a positive work environment.Orchestrated recruitment strategy and execution, sustainably expanding the team from 16 to 30 members.Supported the Project Manager and Account Manager throughout the project delivery lifecycle, ensuring exceptional product quality and customer satisfaction.

Delivered year-over-year business growth by generating new opportunities, enhancing repeat engagement, and strategically aligning with new sectors.Assessed and refined end-to-end operational processes to foster a positive experience for both team members and clients, promoting a productive and client-centric work environment.

Dedicated time to learn from and provide coaching across 13 stores within the UK, enhancing operational efficiencies and sharing best practices.Continuously upheld outstanding operational success metrics at a market level, showcasing a commitment to excellence.Led a high-performing sales team of over 30 members, delivering an unparalleled B2B customer experience while surpassing quarterly KPIs, demonstrating strong leadership and customer engagement skills.

Established robust relationships with B2B clients across the region, fostering a trustworthy and collaborative business environment.Negotiated large-scale purchase and lease agreements, optimising financial terms and creating lasting partnerships.Acquired, managed, and expanded one of the most significant accounts in the North East, driving substantial revenue growth.Collaborated with the team to integrate business conversations as a part of standard interactions, enhancing communication and business development strategies.

A fledgling internet start-up based just outside of San Francisco, aimed at bringing the technology world together.Responsible for directly advising the founder, with responsibility for design, implementation strategy, technology/platform decisions.

Lead the team responsible for design and development of the companies key CRM platform as well as other key client projects, including a portfolio management system for a major financial services client.Based out of Brussels with development teams in India.