Richard Armitage

Richard Armitage Email and Phone Number

Professional Services Program/Project Manager @ Armitage Associates Ltd
Richard Armitage's Location
Denver Metropolitan Area, United States, United States
Richard Armitage's Contact Details
About Richard Armitage

Richard is an experienced Professional Services Delivery Manager with both pre-sales and project delivery responsibility for business transformation and ERP implementation projects. Ideally, he would describe his role as the ultimate utility player, switching hats when needed to help peers, customers, vendors and partners achieve successful outcomes. His experience in a variety of roles has helped him understand the importance of developing relationships and cohesiveness across teams to win. He has seen what happens where there are failures in leadership, planning, organization, software selection.As a project manager SME, he has worked as a SEAK trained expert witness in numerous high-profile (up to $600mm in damages) cases in the US and several cases in Canada, Sweden, Australia and Mexico.He has several certifications in project management, such as Project Management Professional (PMP®), SAP Certified SAP Associate Project Manager, and PRINCE2® Registered Practitioner. As a project management professional, Richard’s experience includes numerous multi-year implementation, upgrade, digital transformation, migration and omnichannel onboarding projects and a program/portfolio manager for post go-live, ongoing development and maintenance projects in North America and Mexico. Additional responsibilities included as a de facto Account Manager with additional broad responsibilities including writing and validating Business Cases & proposals, writing and negotiating SOW and contract renewals, validating partner and vendor timesheets, vendor and partner payments, client invoicing and collection of the same. Specializing in Business Process improvement, his 25+ years of business experience spans both the public and private sectors in the following industries: International Investment Banking, Financial Services, Renewable Energy, Software Development, Foreign Exchange & Eurobond Settlements, Telecommunications, Hospitality, Mortgage Banking and Healthcare to name a few. Some of the companies he has worked for include DXC Luxoft, Avoka/Temenos, Lehman Brothers, Quest Communications and NREL, a US Department of Energy GOCO Research Lab. He holds dual UK and US passports.Finally, he is CPR and AED certified and spends time supporting the Outdoor Lab Foundation as a volunteer and Board Member.

Richard Armitage's Current Company Details
Armitage Associates Ltd

Armitage Associates Ltd

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Professional Services Program/Project Manager
Richard Armitage Work Experience Details
  • Armitage Associates Ltd
    Contract Program And Project Manager
    Armitage Associates Ltd Jan 2023 - Present
    Contract consultant delivering Expert Witness, Program & Project Management services to DywerOmega, State of Colorado and others.Responsible for project deliverables to help plan, manage, report and control project scope, schedule, and budget.Managed Temenos Journey Manager implementation, account opening/customer onboarding and forms refactoring.Served as a SEAK-trained expert witness writing reports and providing deposition testimony for multiple SAP ERP Projects.
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  • Luxoft
    Services Delivery Manager, Temenos Practice
    Luxoft Jul 2022 - Dec 2022
    Zug, Ch
    Responsible for Luxoft North America Temenos Transact and Temenos Infinity managed upgrade and migration projects. Focused on Service Delivery and successful outcomes for clients, partners and peers.Richard's primary responsibilities included the overarching responsibility in North America for all Temenos Transact and Temenos Infinity projects.Additionally, he support Sales and Pre-sales to identify, log and pursue pipeline. He assisted by building forecasts to manage staffing demands effectively.He further supported the Define KPI’s and seek opportunities for continuous improvement in process, methodologies, and productivity with globally dispersed peers.Additionally he spent time supporting clients in other divisions with staff augmentation as necessary.
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  • Temenos
    Senior Customer Success Manager
    Temenos Apr 2021 - Jul 2022
    Lancy, Geneva, Ch
    Customer Success Manager at Temenos. Supporting - Infinity and Transact customers.Currently supporting the largest and key US Temenos clients with excellent customer service.As a trusted advisor and primary point of contact, strive to improve the customer experience by fostering relationships from day-to-day contacts to executive sponsors to ensure customers are getting value while increasing revenue. Function as key liaison between Professional Services, Sales and offshore support. As the primary customer contact and internal liaison, developed, nurtured and accelerated success strategies. He partnered with the client to develop, manage and track key SLA and KPI metrics and was the primary contact to facilitate client communications. Issues ran the gamut from all issue management tracked in JIRA and followed up on support tickets, to managing ad-hoc escalation calls.Managed ad-hoc escalation calls, scheduled and ran daily and weekly calls, monthly steering committee meetings and quarterly and annual business reviews. Member of the Credit Union Advisory Panel.Concurrently supported legacy Avoka Journey Manager clients in an Account Manager role responsible for strategic renewals, account payments and collections to clients and partners.
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  • Temenos
    Senior Project And Program/Portfolio Manager
    Temenos Dec 2017 - Apr 2021
    Lancy, Geneva, Ch
    Program/Portfolio Manager focused on the delivery of several key digital transformation projects in North America and Mexico for several Tier 1 and Tier 2 Global Banks generating over $9m is Services revenue and over $7m in recurring software and maintenance revenue annually. Owned the client and partner relationship post go-live as a Sr. Project/Program Manager for additional smaller accounts responsible for channel partner implementations, ongoing maintenance/support, software upgrades and staff augmentation accounts.Role was primarily focused on ongoing development on the platform with employees and partners and as a key liaison with the client teams working with C-level, Product and client Program Managers as well as technical staff.Temenos Transact Journey Manager (formerly Avoka) accelerates customer-centric digital transformation in financial services, government and other industries by focusing on the customer-centric portion of digital transformation. Temenos Infinity is a cloud-native, cloud-agnostic digital banking product focused on the frictionless omnichannel customer experience. It increases business agility and accelerates digital customer acquisition while enhancing authentication and security using fintech partners.TPCS - Temenos Project Consultancy Service certified.
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  • Armitage Associates Limited
    Consulting And Testifying Expert Witness
    Armitage Associates Limited Jun 2017 - Dec 2017
    Richard has served as a SEAK-trained consulting and testifying expert witness in the United States, Canada, Mexico, Australia and Sweden. Cases included matters in Federal and State courts domestically, as well as both National and Provincial courts, and arbitration matters internationally. He has more than 25 years of business and consulting experience with expertise in project and program management, project recovery, and independent verification and validation (IV&V), which are supported by a long history of financial management and international business.
  • Panorama Consulting Solutions
    Senior Manager - Client Services
    Panorama Consulting Solutions Oct 2015 - Jun 2017
    Denver, Colorado, Us
    Critical part of Panorama’s Expert Witness team, Richard not only supported the sales team, but also wrote and developed expert and expert rebuttal reports supported by deposition testimony for clients seeking to support defensible opinions. As part of the additional service offerings, Richard investigated evidence for clients looking to explore, initiate or defend litigation advising counsel on the strengths and weaknesses of each case. In addition to assisting in the writing and research of report sections, he has authored as the named expert, reports for US clients as well as clients in Mexico, Canada, Australia and Sweden. He also testified for the Swedish client before an International Arbitration panel.To round out the Expert Witness practice, he developed processes and procedures in the IV&V (Independent Verification and Validation) and Project Recovery, where he helped clients keep their own ERP projects on track and prevent them from deteriorating to the point where litigation would be considered.He has authored white papers and had an irregular blog on topics related to Expert Witness, Project Recovery, and IV&V topics.To support the bench, Richard also worked directly with multiple clients with their requirements gathering and business process mapping, change management, compensation plans and business process improvement as part of Panorama's core business - ERP software selection.
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  • Servicelink Field Services, Llc
    Program/Integrations Manager
    Servicelink Field Services, Llc Apr 2015 - Sep 2015
    Jacksonville, Florida, Us
    Responsible for establishing and reestablishing key relationships with 3rd Party Integrators - software partners that were a critical bridge to obtaining property condition results from the field. Supported the AssetShield Program Manager with the development and implementation of this new software platform and system of record with REST/API coordination, UAT and other testing as well as QA. AssetShield both initiated work orders and collected secure authenticated results back via mobile apps or desktop uploads from the inspector network and the contractor network engaging in preservation work.Improved client on-site ‘check-in’ compliance statistics from below 35% to over 75% in four months, three months ahead of schedule. Check-in compliance improvements increased revenue from property asset holders.
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  • Ebs - Employee Based Systems
    Professional Services Manager - Client Support
    Ebs - Employee Based Systems Jul 2014 - Feb 2015
    Was the Manager responsible for centralizing, and updating or creating all new customer implementation and training documentation. EBS' product was a full ERP suite of HR, recruiting, compensation, payroll and time and labor reporting SaaS solutions.Implemented a PMO framework and project-centric organization to better support customers.Updated all documentation to align branding and consistency and improve standardization between products. Developed a set of new customer implementation processes and documents to effect a consistent customer experience and to make our process more efficient and repeatable.Analyzed internal barriers to growth and development bottlenecks by streamlining existing processes for bug fixes, product upgrades and new customer implementations. Improved customer communication by standardizing and tracking change control and trouble ticket workflows.Worked with development team in India to scheduling the SDLC, patch releases, QA and UAT, training and new sales while utilizing current workforce and systems. Researched new CRM tool to further improve processes and customer experience.Proved proof of concept to electronically route and complete all HR forms electronically including I-9, W4 and Federal WOTC program documents and mapped workflow using the recruiting solution that was under development while I was there.Worked in India with the development team as part of a coordinated project and resource planning effort. Formalized communication and data exchange processes using existing SharePoint, Dropbox and CRM tools to effect immediate 100% impact with 0% cost.
  • National Renewable Energy Laboratory
    Senior Financial/Business Analyst
    National Renewable Energy Laboratory Mar 2009 - Jun 2014
    Golden, Co, Us
    Performed several, evolving roles over my tenure including:Planning system administrator, SPOC and SME. Performed all the lab training on the Hyperion Planning system.Project managed several ERP systems upgrades and led teams of staff and consultants including the upgrades from Pillar to Hyperion, and the conversion of the month-end accounting close cost and plan allocation process from Oracle Project based to Hyperion Essbase. Other responsibilities included coordinating UAT and Quality Assurance roles.Responsible for the timely and accurate close of month-end and year-end financials and the subsequent reporting and validation of those financials and monthly funding requests to Department of Energy HQ.Represented NREL at the finance Job Shadow Program hosted by Battelle Labs.Managed the budget and resource plans for the $80m Solar Program, led teams to support several multi-million FOA (Federal Funding Opportunity proposal) efforts as well as the annual three-year Annual Operating Plan (AOP) submission to the DOE EERE (Office or Energy Efficiency and Renewable Energy) Solar Program Office.Performed special analysis, projects and lab-level reporting for the CFO, including DOE HQ and the U.S. Congress.
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  • The Trizetto Group
    Finance Manager
    The Trizetto Group Mar 2008 - Mar 2009
    Teaneck, Nj, Us
    Business partner to the Hosting Division. Led team that performed monthly variance analysis to forecast finance and performance metrics, revenue, expenses, staffing and the month-end close process.Developed complex models to analyze trends and improve both revenue and expense forecasting methodology, shorten the length of time to undertake the annual budget process and reduce the number and amount of time spent on managing ad-hoc queries.Enhanced Capital forecasting and approval process to promote the efficient allocation of firm-wide funding resources.Improved processes for identifying, reporting and collection of billable v's admin time to improve product and client profitability metrics resulting in increased profitability while simultaneously decreasing margin leakage.
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  • Lehman Brothers
    Lead Financial Analyst
    Lehman Brothers Mar 2003 - Mar 2008
    Us
    Managed the staff maintaining and calculating a manual commissions process for over 350+ sales employees with three distinctive (Broker, Retail and Correspondent) product and volume driven compensation plans whose annual payments were in excess of $45m.Partnered with HR to design and communicate constantly changing compensation plans in order to maintain competitiveness in the market.Responsible for managing staffing, budgets and variance analysis for 18 senior managers and over 140 P&L's that were part of the Corporate G&A reporting structure.Used financial systems and software applications to build models, KPI's and reports to deliver data and financials internally and to Lehman Brothers Head Office on Wall Street.Client Project Manager for the COGNOS and PeopleSoft financial and commissions automation projects.Managed all the bank regulatory reporting and industry benchmarking competitive intelligence surveys and was privileged to represent Lehman Brothers at the annual MBA Stratmor roundtable.Responsible for disaster recovery maintenance functions as well as keeping current, policies and procedures.Trained all new sales hires with all the commissions related processes, reporting and their administrative duties.
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  • Qwest Communications
    Lead Financial Analyst
    Qwest Communications Jan 1999 - Feb 2003
    Monroe, La, Us
    Integral Local Network Operations finance partner for the Local Network OSP (Outside Plant) Engineering and Construction team managing a $600 million Capital Budget for the States of Arizona, New Mexico and Utah.My final large project was to manage the Capital financials for the 2002 Winter Olympic Games in Salt Lake City, Utah as one of the event's core sponsors.
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Richard Armitage Skills

Forecasting Process Improvement Business Process Improvement Project Management Business Analysis Leadership Project Planning Enterprise Resource Planning Management Change Management Program Management Project Delivery Budgets Strategic Planning Variance Analysis Financial Reporting Financial Modeling Financial Analysis Project Finance Budget Analysis Budgeting Expert Witness Executive Management Visio Hyperion Enterprise Risk Management Technology Change Management Due Diligence Business Requirements Client Services International Business Data Analysis Excel Client Relations Hyperion Planning Cash Management Mergers And Acquisitions Managerial Finance Powerpoint Kpi Dashboards Kpi Reports Big Data Analytics Hpqc Quality Assurance Microsoft Office Ms Project Professional Services User Acceptance Testing Rfp Digital Transformation Renewable Energy Funding Pricing Corporate Finance Valuation Expenses Metrics Government Proposals Oracle Biee Modeling Data Modeling

Richard Armitage Education Details

  • Alliant International University
    Alliant International University
    Strategic Management
  • Alliant International University
    Alliant International University
    International Business

Frequently Asked Questions about Richard Armitage

What company does Richard Armitage work for?

Richard Armitage works for Armitage Associates Ltd

What is Richard Armitage's role at the current company?

Richard Armitage's current role is Professional Services Program/Project Manager.

What is Richard Armitage's email address?

Richard Armitage's email address is ri****@****net.com

What is Richard Armitage's direct phone number?

Richard Armitage's direct phone number is +61 2 9976*****

What schools did Richard Armitage attend?

Richard Armitage attended Alliant International University, Alliant International University.

What skills is Richard Armitage known for?

Richard Armitage has skills like Forecasting, Process Improvement, Business Process Improvement, Project Management, Business Analysis, Leadership, Project Planning, Enterprise Resource Planning, Management, Change Management, Program Management, Project Delivery.

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